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165,363 members
41 posts
  • JanDuwe
    Triber
    2020-09-15

    test post if I can post

    0 11
  • imandr
    Contributor - Level 2
    2020-06-01

    Hi TC Electronic! I emailed the customer support but they don't reply!

    0 97
    • imandr
      RexBeckett

      @imandr 


      I suggest that you raise a Care ticket for Technical Support explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • May 31, 2020
    • imandr
      imandr

      VSS3 NATIVE does not work after updating Mac os 10.14.6. Please explain in more detail how to apply if I have a problem with the plugin VSS3 NATIVE

      Screenshot 2020-06-01 at 12.11.25.png
      • May 31, 2020
    • imandr
      TC-Claus

      Hi imandr,


      VSS3 Native should work just fine in macOS 10.14.6


      Would You explain in more detail the issues You're having? Have You installed the latest version?


      All the best and stay safe from


      Claus

      • June 1, 2020
    • imandr
      imandr

      Hi TC-Claus! I have the latest version installed. 

      Screenshot 2020-06-01 at 11.18.04.png
      • June 1, 2020
    • imandr
      TC-Claus

      I see it's a license issue - do You have access to the other computer? or do You want me to do a machine reset? (then please PM me Your iLok ID)

      • June 1, 2020
  • imandr
    Contributor - Level 2
    2020-05-29

    Hi TC Electronics! Please help me solve the problem. VSS3 NATIVE does not work after updating Mac os 10.14.6

    Screenshot 2020-06-01 at 11.18.04.png
    read more...
    0 32
  • Crisupp
    Contributor - Level 2
    2020-05-23

    Hi ive just encountered a problem where as the latest dvr250 plugings crash my cubase on scanning vst3 folder becomes unresponsive

    Plugins 2.002

    The earlier plugins 1.001 works fine

    Ive become aware that cubase is prone to do this but is a plugin issue

    Anyone have any ideas?

    I dont really want to be using the dvr software that is 2 yrs old almost

    read more...
    0 41
  • Jessetsao
    Contributor - Level 1
    2020-05-13

    I purchased the finalizer by credit card a few hours ago, but I only received a confirmation letter from paypal, and did not receive any other information, such as the input of ilok account, app download link and other key information, I also checked the spam mailbox, There is no mail.

    How to solve this situation? My paypal receipt number is 2457-0992-6627-9567, and the item number is 947100800.

    my ilok: jesse8275
    my e-mail: [email protected]

    Waiting for the good news, thanks!

    read more...
    0 35
    • Jessetsao
      TC-Claus

      Hi Jessetsao,


      I've send Your activation code and download link in a PM


      All the best and stay safe from


      Claus

      • May 13, 2020
  • BigSmo
    Contributor - Level 1
    2020-05-06

    HI TC Electronics,

    Please approve my iLok transfer ASAP, the new owner is waiting.

    Thanks

    0 33
    • BigSmo
      TC-Mike

      Hi BigSmo,


      please provide your ticket number and then i'll notify my colleagues from the Pro Team or CARE team to follow up, if you haven't received an answer yet.


      when did you file your transfer request?


      Mike

      • May 6, 2020
  • aweinzler
    Contributor - Level 1
    2020-04-29

    Email I received upon purchase provides URL https://www.tcelectronic.com/vss3-native/support/#googtrans(en|en) but it's a broken link.
    Found this URL to Activate - https://service.tcgroup.tc/vss3tdmsoftware.asp
    Entered Activation code at https://service.tcgroup.tc/activate-license.asp.
    Entered iLok and email at https://service.tcgroup.tc/activate-license.asp.
    No progress, status just spins.

    Thanks!

    read more...
    0 24
    • aweinzler
      TC-Claus

      Hi aweinzler,


      Please PM me with Your iLok ID and proof of purchase and I'll fix this issue!


      All the best and stay safe from


      Claus

      • May 2, 2020
  • SongYoung
    Contributor - Level 1
    2020-04-22

    After purchasing the finalizer, I did not receive the serial number.
    Today I purchased the finalizer and paid with paypal.
    But after I finished the payment, I didn't receive the serial number, only one payment receipt from paypal.
    My email is: [email protected]
    My ilok is: songyoung
    Please help me, thanks.

    read more...
    0 68
    • SongYoung
      TC-Claus

      Hi SongYoung,


      I've deposited a Finalizer license to Your iLok account


      All the best and stay safe from


      Claus

      • April 22, 2020
    • SongYoung
      SongYoung

      Hi Claus
      My ilok has received authorization
      Thanks for your help
      After my investigation, many Chinese musicians have encountered the experience of not receiving the registration code.
      They all used the QQ mailbox to receive the registration code, but they did not receive it. I wonder if this is the reason?
      I suggest you can do some optimization for this problem. Chinese music producers like your products very much.
      Thank you again my friend.
      I wish you a happy life and take care of your body.

      • April 22, 2020
  • Minorman101
    Contributor - Level 1
    2020-04-22

    I bought the TC Finalizer App last year and my Mac crashed, so I need to remove the iLok license to my new Mac. But I cannot create a care ticket. The "Model Name" dropdown just won't work. Any suggestions on how to get in touch with the support team. Best regards

    read more...
    0 59
    • Minorman101
      TC-Claus

      Hi Minorman101,


      Please PM me with Your iLok ID and I will help You


      All the best and stay safe from


      Claus

      • April 21, 2020
  • RayGreen
    Contributor - Level 1
    2020-04-13

    Hey Tribe,

    I would like to use this shark feedback destroyer and preamp unit (FBQ100) between my Shure sm-57 and presonus audio interface into Studio One 4 on my laptop and then output the return from the audio interface back to my powered sound board and speakers.  Does anyone know if this configuration will work both as an effective mic preamp and a feedback detection/elimination device?

    Cheers,

    R

     

     

    read more...
    0 92
    • RayGreen
      DaveMorrison

      @RayGreen 


      You could. Why would you want to? If you're recording, you don't need feedback protection. If you're recording while playing live, the input/output latency from the presonus might make live performance difficult (and sloppy). You could split (mult) the signal from the Feedback destroyer to the mixer and audio interface,

      • April 12, 2020
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