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179 posts
  • ChristopherDeme
    Contributor - Level 2
    2019-05-29

    I've been trying to get a hold of anyone in the service department to no avail. Anyone know how I can get a hold of anyone?

     

    I've tried:

    - Calling 702-800-8290

    - Using the online form to submit a service request

    - Posted here 

     

    Any other options/ideas??

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    • ChristopherDeme
      PilotMan

      YEP - Behringer appears to have followed in the footsteps of all the other manufacturers online that will not provide instantaneous support to professionals like myself.  I am extremely irritated. I traveled 2600 miles to take care of a client and update their systems. All of their show files have disappeared and the backups will not load into the X32.  AND OF COURSE - NO SUPPORT. 

      • June 2, 2019
    • ChristopherDeme
      Paul_Vannatto


      @PilotMan wrote:


      YEP - Behringer appears to have followed in the footsteps of all the other manufacturers online that will not provide instantaneous support to professionals like myself.  I am extremely irritated. I traveled 2600 miles to take care of a client and update their systems. All of their show files have disappeared and the backups will not load into the X32.  AND OF COURSE - NO SUPPORT. 





      You didn't give us a chance to provide support

      • June 2, 2019
    • ChristopherDeme
      PilotMan

      My appologies.  My issue is is that when you're in the field you don't have time to wait for an email. When we have issues we are billing $125 an hour to a client using Behringer's gear. We need answers immediately and quickly in order to look professional. I think that was my point but not to demean your guys ability by any means. 

      • June 2, 2019
    • ChristopherDeme
      Paul_Vannatto

      Hi Adam @PilotMan,


      The thing is, without having a look at the scene file, it is difficult to know why it doesn't load and how to fix it. As I mentioned in the other thread, zip one of the scene files and attach it to your next post. I'll be glad to have a look at it. My guess is that the header line (first line in the file) is incorrect and I can provide a quick solution.


       

      • June 2, 2019
    • ChristopherDeme
      PilotMan

      I just created a new post and attached in the Zipped scene file.  But it didn't look like it uploaded because I can't see it associated with the post.  I attached it here.   Are you seeing i? 

      Trey & Sara.scn.zip
      • June 2, 2019
  • J_K_Loftin
    Contributor - Level 2
    2019-05-28

    How to configure? I use Sonar and am switching over to Studio One 4.5. I have used the Xr 18 Air as a live mixer, and recorded live with it. But I am trying to record a 4 person vocal group with stereo backing tracks so they can adjust yheir monitor mix and I, as engineer, have my own separate mix. I have had a professional studio for 30 years, got my first digital mixer, a Yamaha O2R in 1996. I also had an O2R 96, a Behringer X-32, and have 2 XR18 Air mixers, and have experience with Allen & Heath And Soundcraft and Mackie and Presonus and Yamaha LS9 and M7CL, so I am aware. But the specifics of routing the XR 18 so my 4 person vocal group can mix their own monitors and I can hear my own separate mix is proving to be difficult. Can anyone help?

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    • J_K_Loftin
      DaveMorrison

      @J_K_Loftin The XR18 doesn't have enough busses for 5 stereo mixes. It's has 6 busses and LR.  


      For a mix on bus 1, select the BUS1 button in the lower left and raise the faders you want to send to output 1. Press the MAIN LR button to return to the main mix.


      BTW, I love my O2R. Still use it all the time.

      • May 28, 2019
  • ChrisVerm
    Contributor - Level 1
    2019-05-27

    I found how X32 edit can follow the selected channel on the mixer, but I want the inverse , i'd like to select a channel on my app X32 edit and my X32 rack follow it !! Is there's a way to do that ?

    Thx for all.

    C

    0 256
    • ChrisVerm
      RexBeckett

      Hi @ChrisVerm , welcome to the community.


       


      I don't know of any way to have an X32 Rack follow the channel selection in X32 Edit. I don't think X32 Edit transmits selection changes.

      • May 27, 2019
    • ChrisVerm
      ChrisVerm

      Thx for your reponse.


      Unlucky I am !!!! All is remotable, from the EQ to solo on a channel with  the X32 edit but there is only an exeption . I can't beleive that


      Even "selected follow solo" doesn't work ......


       


      I'm working on DIY hardware machine with some real button who transmit on network some OSC message, and this message could depend of wich channel is selected....(for bus1 send for exemple), like you do on a hardware machine, Select the channel and then set up the send in bus one of this channel...


      If you have an idea, how i can get around that,  i'm stuck...


      Thx for your time.


      C.

      • May 27, 2019
  • Vedran
    Contributor - Level 2
    2019-05-27

    Hi,
    we have a project that would include TC-Helicon Blender in several packages but we need it fully functional on Raspberry Pi (Linux).

    Do you plan to release Linux drivers for it?

    It would mean us a lot, and we would be able to make our project come true with your product which solves a lot of pain we had to make this possible! With your device we would only need Raspberry Pi and Blender to make it possible!

    Please if there's a way, tell us how we can help!

    Best regards,
    Vedran

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    0 493
    • Vedran
      Vedran

      Also, I've tried it on Windows 10 with your drivers, and while it should work as ASIO device, in software I've tried it didn't work at all.


       


      Tried: 


      - vMix


      - OBS x64


      - Audacity

      • May 27, 2019
    • Vedran
      Roblof

      The blender is core audio compliant so it should work on linux without any 3’rd party drivers.

      • May 29, 2019
    • Vedran
      Vedran

      Hi,


      I've tried it on Linux, but while it gets recognized by it, I can't use it in any software.


      TC-Helicon says that they don't support Blender for Linux, and that they don't even think about doing a support for that case... 


      Can anyone else test this out and for sure say that it works for them?


      @Roblof  ?


      Thanks!

      • May 30, 2019
    • Vedran
      antonyudin

      There is a way to make the tc-helicon Blender work on Linux, but it is not the most convenient one.
      If you were to plug-in the device into a Windows box first, let the driver initialize the device, then unplug the USB cable and plug it into a Linux box, you will get 12 input channels in Ardour and a playback back to the Blender working perfectly fine.


      It looks like the only part that is missing is just the initial handshake between the driver and the device.

      • May 10, 2020
  • Stevefraun
    Contributor - Level 1
    2019-05-26

    Not sure if this is a bug, know it’s not setup issue. I have tried multiple ways to go around it. If I setup a channel to be post fader and then assign it to a DCA, all good here. When I turn volume up / down on DCA I expect no change in moitor but it follows the DCA as well.

    Traditional analog consoles I would do this to keep monitor volume the same during tracks but then I could fade out all on the channel strip so volume isn’t blaring in monitor when house volume is turned down. Any ideas?

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    • Stevefraun
      Paul_Vannatto

      Hi Steve @Stevefraun,


       


      Welcome to the forum. I'm not sure what analog console you are referring to. But any of my experience with analog and/or digital consoles, post fader is always post fader (ie. after the fader). DCA's (or the older term VCA's) remotely adjust the fader levels of the channel strips assigned to them. Therefore if channel sends taps (to buses) are assigned post fader, the DCA will affect that send. I almost always assign post EQ taps to the channel sends. 


       

      • May 26, 2019
  • MadDogUS
    Contributor - Level 1
    2019-05-24

    I haven't seen any new development from Midas in quite a while. Is Midas still doing development on new consoles? Especially looking at an enhanced M32 (with 64 channels and more effects processing) or a new PRO line (64 channels and more effects processing). The current line is so far behind the competion now. I like the M32 but I'm running out of channels and effects processing along with with 92khz processing/recording like current competiion. I saw a "new" M32 Live but that isn't really anything new that makes it compatitive with competitors.

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  • ChristopherDeme
    Contributor - Level 2
    2019-05-24

    Hoping someone can help. Just had this issue and we're supposed to be heading on the road tonight.

     

    The console is not conected to anything except main power. When powered on the x32, set to internal sync, shows i'm sync'd at 48k, and "A" shows a red square and says it's conencted to an x-32. The "B" is blank as expected.

    When I plug my m32 into AES 50 A the "x-32" disppears and the "A"goes blank. I can change the internal sync to AES50 A and it goes green. to whatever my m32 was set for. The AES50 B port functions similarly but when not connected does NOT show a red x32.

     

    I have:

    - Factory reset

    - Updated to 3.11 firmware (Both consoles)

    - Attempted multiple reboots, shutdowns, and removal of main power

    - Used multiple CAT 5e shielded cables.

    - Tried two different s16 stageboxes tested with the m32 (The m32 is an install and works SAT)

     

    I'm completely baffled. Help!?!?

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    • ChristopherDeme
      Paul_Vannatto

      Hi Christopher @ChristopherDeme,


       


      What you describe is a very odd scenario. But if when connecting the M32, set as Internal sync, the X32 A sync light goes green, it is an indication that the X32 sync is not truly set to Internal, since there can only be one master clock anywhere in an X32/M32 eco-system. The other thing to check is that the S16 are set to modes 1 or 2 (SN Master light is off).


       

      • May 24, 2019
    • ChristopherDeme
      ChristopherDeme

      @Paul_Vannatto Lol, odd doesn't even begin to describe it.


       


      In stand alone it operates as it should. No sync on AES50 A or B only internal.


       


      When I am connected to the m32 I use the m32 as the master and x32 as a slave. I set x32 sync to AES50 A and it syncs. If I switch sync from AES50 A to AES50 B (Nothing connected) it loses sync and goes red. Switch sync back to AES50 A and it goes green again. Unplug the CAT 5e from AES50 A and it goes red again BUT the "x32" appears in the A diplay. So something is working correctly, just not the something I need. 


       


      This one wins for craziest glitch I've seen. I wish there was an easy way to maybe flash the SW on that card or the duaghter card attached. Seems to be an odd SW mishap...maybe.


       

      • May 24, 2019
    • ChristopherDeme
      Paul_Vannatto


      @ChristopherDeme wrote:


      @Paul_Vannatto 


      Unplug the CAT 5e from AES50 A and it goes red again BUT the "x32" appears in the A diplay. So something is working correctly, just not the something I need. 


       





      That is because when you unplug the cat5e cable, there is no longer any master clock in your eco-system (since the M32 was the master clock). When that happens, the X32 is in limbo state. It has to have a master clock assigned - but only one.

      • May 24, 2019
    • ChristopherDeme
      ChristopherDeme

      @Paul_Vannatto exactly right. So something is working properly relative to seeing or not seeing a master clock but other parts of whats happening over that interface are not fully operational. Thats what makes this so odd, I would say fun but I'm in a time crunch so less fun. Still fascinating though.


       


      I only have a few more hours before I have to call it and get somehting else. I've put in a request with Behringer support this AM but my guess is I won't hear back in time. 


       


      EDIT:


      In testing the console further I found the ultranet port no longer functions. The plot thickens.

      • May 24, 2019
    • ChristopherDeme
      ChristopherDeme

      A picture for reference. Just did a factory reset and it's sitting stand alone with no connections other than main power.

      IMG_3968.JPG
      • May 24, 2019
  • robnoxious
    Contributor - Level 2
    2019-05-23

    Came across an issue that has me puzzled.  I have also found this on the Midas m32.  Equipment is x32 connected via cat5 to the S16.  There are some input mono channels that are recieving signal, routed correctly, going to LR, but not going out to the speakers.  To correct, I copied/paste from a known good channel.  I compared both channels prior to copy/paste, and they are identical in the set up.  An additional bug is the LR shows meter output, but the fader is not controlling the output to the speakers.  It appears to be in an "always up" state.

     

    I did update the firmware to the latest, 3.11 - no change in the LR fader control.  I also did a factory reset and reimported the scene from USB, same result with LR.  I am going to assume something is wrong with the scene - but - this problem is also happening with a completely different scene, in a different church, on the Midas m32.

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    • robnoxious
      Paul_Vannatto

      Hi Rob @robnoxious,


       


      Welcome to the forum. What you describe could be a combination of output assignment and parallel path issues. The best way for us to help troubleshoot is for you to save one of your scenes to a file, zip it and attach it to your next response (Choose File button below). 


       

      • May 23, 2019
    • robnoxious
      robnoxious

      Attached is the zip scene in question.  Thank you for reviewing.

      IMPACT.scn.zip
      • May 23, 2019
    • robnoxious
      Paul_Vannatto

      Hi Rob @robnoxious,


       


      Unfortunately something glitched and that scene is empty (no OSC commands). Please try again.


       

      • May 23, 2019
    • robnoxious
      robnoxious

      Apologies for the error in first file and for delay in responding.  Attached is the most recent file.

      IMPACT1.scn.zip
      • May 31, 2019
    • robnoxious
      Paul_Vannatto

      Hi Rob @robnoxious,


      What is the Main L and R connected to? If it is the S16 (in mode 1), there is a routing problem (Routing, Out 1-6). These outputs are not assigned to any of the outputs 1-8. Main L is assigned to outputs 9 and 15, and Main R is assigned to output 16.


       

      • May 31, 2019
  • NeilMillward
    Contributor - Level 3
    2019-05-23

    Has the x32-q for iphone been discontinued?  It doesn't seem to be in the app store anymore.

     

    I have now got both the x32 compact and full sized desk - is all the software the same?  ie. same firmware, and will my x32-edit work with both?

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    • NeilMillward
      RichardYClark

      Answer to your second part of the question. Yes firmware and X32 Edit common across all versions of the X32 range. 

      • May 22, 2019
    • NeilMillward
      Paul_Vannatto


      @NeilMillward wrote:


      Has the x32-q for iphone been discontinued?  It doesn't seem to be in the app store anymore.


       


      I have now got both the x32 compact and full sized desk - is all the software the same?  ie. same firmware, and will my x32-edit work with both?





      Hi Neil, 


       


      Good to hear from you again. The X32-Q was developed on an older development platform which is no longer supported by the newer iOS. So that is probably why they pulled it from the app store. The M32-Q should still work for both M32 and X32. But the good news is that Mixing Station has now been ported (from android) to iOS and is available on the app store. We all love using Mixing Station Pro - worth checking out.


       


      @RichardYClark answered your second question correctly.


       

      • May 22, 2019
  • AlRubio_Jr_
    Contributor - Level 2
    2019-05-22

    Hello!
    I have been asked to configure an X32 and S32 to provide the stage with L/R/Mono Subs & 4 Monitor Returns.
    I've been successfully able to get the monitor outputs to appear on the S32's Output jacks 1-4.
    And L/R are appearing on Output jacks 15-16.
    But while I am "metering" a mono signal at the mixer, that signal is not appearing at any of the Output jacks.

    Isn't there a "default" output jack that it should appear at?
    Might there be a step at getting the Mono signal to the S32 that I am overlooking?
    Thank you for any assistance!

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    0 97
    • AlRubio_Jr_
      DaveMorrison

      @AlRubio_Jr_ 


      Under Routing, select the Output 1-16 tab. Assign the output you want (14?) to MC

      • May 22, 2019
    • AlRubio_Jr_
      AlRubio_Jr_

      Almost certain that we tried doing that, but may have been on the "wrong page" or some such mistake, what with the unfamiliarity pertaining to the S32/AES50 protocols.
      Doing a lot of reading and video watching in the interim - will attempt again tomorrow.
      Thanks so much!

      • May 22, 2019
    • AlRubio_Jr_
      DaveMorrison

      @AlRubio_Jr_ 


      The routing can be a little confusing. The Output 1-16 is an intermediate stage. You have to set it there before the AES50 can "see" it.

      • May 22, 2019
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