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165,422 members
164 posts
  • jcsy
    Community Manager
    2020-08-26

    This is a post with an image in the body.

    0 58
  • bonstonmusic
    Contributor - Level 1
    2020-02-23

     

    I've tried to create a ticket but it only comes back with an error.

    The BB560M wireless Bluetooth headset works great as a headphone, but the microphone fails to connect to the PC Bluetooth system. As it was advertised ‘perfect for gamers’ it doesn’t seem to work.

    The audio connects with both the cable and the Bluetooth. Just no microphone function

    The Bluetooth we are using at home is a dongle we purchased from JB’s https://www.jbhifi.com.au/products/creative-bt-w2-bluetooth-usb-transceiver

    Which connects to headsets with microphones and we can’t get it to pair to anything.

    Hope that all makes sense.

    Thanks for any help

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    0 316
    • bonstonmusic
      RexBeckett

      @bonstonmusic 


      Hello Boni, welcome to the community.


       


      First make sure that every required field in your profile is correct. Missing information can apparently
      cause the Care ticket system to fail. It is also important to fill-in every required field in the Care
      ticket form (marked *). Make screenshots of the completed Care form before you submit it. If it fails
      again, let us know and we can tell you how to send the screenshots to get some help.

      • February 25, 2020
    • bonstonmusic
      bonstonmusic

      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.

      • February 26, 2020
    • bonstonmusic
      RexBeckett


      @bonstonmusic wrote:


      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.





      @bonstonmusic 


      I have sent you a PM.

      • February 26, 2020
    • bonstonmusic
      joserabeg

      Can I get some help too, I am having an issue with the USB device not recognized on windows 10, all drivers an power settings have been updated. but still not working.

      • March 29, 2020
    • bonstonmusic
      PeiMing

      Hi RexBeckett,


      Can I get some assistance too? I have same issue whereby my microphone is not working with a newly purchased Behringer HLC 660M. And I can't seem to submit a ticket even with all the compulsory fields filled in.


      Thanks.

      • June 2, 2020