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165,442 members
198 posts
  • hilmi
    Contributor - Level 1
    2020-03-13

    polytune clip is made of two parts. 1 is the clip part that holds on the guitar and the other part is the screen. i need the spare part which joins the both parts together. (sorry for my lack of english) what i needwhat i need

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    0 40
    • hilmi
      RexBeckett

      Hello @hilmi , welcome to the community.


       


      I suggest that you raise a Care ticket for Spare Parts explaining your requirements. This is done by  clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only  possible if you have completed all the required fields in your profile. Also make sure that you fill-in every required field on the Care form.

      • March 12, 2020
  • paraphonic
    Contributor - Level 1
    2020-03-08

    Did a search and dont see anything. Windows 10 (1903) here and there's no editor tab on the latest Toneprint app for Windows.

    DId it go away? am i missing something? thanks

    snipppppp.png

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    0 104
    • paraphonic
      TC-Mike

      Artist Toneprints cannot be edited, as not all artists want to share their settings, which we honor. 


      Use one of the Templates instead as a starting point for your own Toneprint creations.


      Best regards,


      Mike

      • March 9, 2020
    • paraphonic
      paraphonic

      Thanks for getting back. 


      Nah, I knew you couldn't edit artists prints. There just used to be 2 big tabs, one for artist prints and the other said like "Editor" or something. New UI is..."different." I'm trying to be nice. Just a strange decision to have random templates and expect people to know you're supposed to edit them. 


      This app seems to change everytime I turn it on.


      Wish I would have just bought the pedal with the knobs.

      • March 9, 2020
    • paraphonic
      TC-Rasmus

      The difference in the new UI is that library is artist toneprints and the tab Templates is the editing bit of the app. Sorry for the confusion

      • March 9, 2020
  • phase
    Contributor - Level 1
    2020-03-05

    Hi

    I’m looking for the best solution to digitally connect my KH750 Neumann subwoofer to my Tc BMC2 converter.
    The KH750 has a AES3 BNC input
    The BMC2 has a AES3-id/ 75ohms SPDIF RCA Output

    As the KH750 has digital processing inside, I’d like to avoid any extra digital<->analog conversion between the converter and the speakers.

    Unfortunately, I’m not aware enough about digital links and this require very precise knowledge.

    Level, impedance, cables, converters, adapters, RCA, XLR, BNC, so many options.

    Some infos here : KH750 : browse operating manual here https://en-de.neumann.com/file-finde...egory=monitors

    Thanks for your help

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    0 126
    • phase
      RexBeckett

      @phase 


      Hello Jean, welcome to the community.


       


      The BMC2 digital output and KH750 digital input are electrically compatible. The simplest way to connect them is to use a RCA/RCA digital cable like this with an RCA/BNC adapter like this at the KH750 end.


       


      The KH750 manual suggests that the maximum cable length for an S/PDIF source is 10 metres. Although it is marked SPDIF, the BMC2 digital output is actually to the AES-3id standard so can drive much longer cables.

      • March 4, 2020
    • phase
      phase Thank you ?

      Then for this link, do I have the other option to use a 75ohms BNC cable with a RCA to BNC adapter ?
      • March 4, 2020
  • su1327
    Contributor - Level 2
    2020-02-27

    Hello,

    I also got everything updated,and plug into Imac directly,Still can not connect to Hardware.

    Please help!

     

    Allewebwxgetmsgimg.jfifwebwxgetmsgimg (1).jfif

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    • su1327
      TC-Claus

      Hi su1327,


      We're working on a fix for this issue in Ableton Live. You can solve this by disabling System Integrity Protection ...


      To disable SIP, restart macOS and hold down cmd+R to boot in recovery mode. Launch Terminal and enter: csrutil disable


      Restart


      To check SIP status - launch Terminal and type: csruticl status


      All the best from


      Claus

      • March 1, 2020
    • su1327
      su1327

      Thanks! I will try it.


      Another question,I heard If I had the TC2290DT ,I can get a free Native version but need ilok registration.


      How do I get the ilok redeem code?


      I can not get any information from TC's Website.


      Thanks again!


      Allen

      • March 4, 2020
    • su1327
      TC-Claus

      Hi Allen,


      It's a free upgrade and You don't need an iLok. It detects Your TC2290-DT and works for 60 days when You unplug the module Here's a link to download the new version: https://www.tcelectronic.com/p/P0D3X/Downloads


      All the best from


      Claus

      • March 4, 2020
  • Veroblues38
    Contributor - Level 1
    2020-01-30

    Hi

    I want to buy a Flashback 2 X4 and I want to know if I can use every pressets made for the Flashback series or if I could only use those made for Flashback 2X4. I'm especially interrested in Robben Ford's Delay. But I have not see if this preset is suitable for the new Flashback 2X4. It seems it is only made for flashback and flashback x4.

    I want to know if the flashback 2 x 4 is backwark reversible with any pressets made for the Flashback series and, above all, artist series. 

    Sorry if my english is bad, I'm from France

    Thank you very much for your help, I' have not found yet the answer anywhere,

     

     

     

     

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    0 183
    • Veroblues38
      TC-Rasmus

      Hi Veroblues38

      Flashback 2 X4 is compatible with all older TonePrints, which in your case means, that you can load Robben Ford's TonePrint to the pedal. 

      It is the other way around that is not possible. Because of the MASH function in the newer iterations of the pedal (Flashback 2 and Flashback 2 X4), TonePrints made specifically for these pedals are not compatible with the older X4 or Flashback pedals. 

      Hope this helps

      • January 30, 2020
    • Veroblues38
      TC-Mike

      All legacy toneprints for the older Flashback versions have been converted for the new Fb2 X4 and are available in the toneprint app.


      i just checked in the app and the Rob Ford Toneprint is available too: 
      rob ford tp fb2 x4.PNG


      Mike

      • January 30, 2020
  • jgilhart
    Contributor - Level 2
    2020-01-22

    I like the app but the registration experience & support portal are quite frustrating/buggy.

    iLok - jgilhart

    finalizer.jpeg

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    0 89
    • jgilhart
      TC-Rasmus

      It sometimes ends up in the spam folder on your email, have you found it there?

      • January 22, 2020
    • jgilhart
      jgilhart

      I checked both Trash & Junk folders for anything around the purchase date (1/14) and didn't find anything.


      Thanks for your help, Rasmus.


      Jeff

      • January 22, 2020
  • JumpEggKiller
    Contributor - Level 1
    2020-01-17

    I didn't receive the Serial No. after i purchased TC Finalizer software by PayPal.

    Here is the receipt from PayPal。

    My e-mail is [email protected]

     

    011888888888888.png

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    0 162
    • JumpEggKiller
      KenMitchell

      Hi Jay ( @JumpEggKiller ), 


       


      Welcome to the community.  Unfortunately, this is pretty much a user supported community so it's unlikely you'll get a resolution here.  I'd recommend you open a CARE ticket here: https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)


       


      Once you submit your ticket your should get an auto-reply email. If you don't, check your spam/junk folder.  That email will tell you that someone will contact you within one business day but be paient as that is more like a week or more these days. 


       


      Ken

      • January 17, 2020
    • JumpEggKiller
      TC-Rasmus

      Hi Jay (JumpEggKiller)

      Please send me your iLok ID and we'll send you a serial number.
      [email protected]

      Thanks

      • January 20, 2020
    • JumpEggKiller
      JumpEggKiller

      ID:  xianlilun


       


      Thanks

      • January 20, 2020
    • JumpEggKiller
      TC-Rasmus

      Hi again

      it seems like you've already activated the license, are you sure it is not working now?

      • January 21, 2020
    • JumpEggKiller
      jgilhart

      Same here.


      iLok ID - jgilhart


      finalizer.jpeg

      • January 22, 2020
  • Beeba
    Contributor - Level 1
    2020-01-12

    Hi and Good morning to all,

    I was very impressed with reviews coming back for the Finalizer App so yesterday attempted to purchase it from your website, all went fine until we got to the Paypal window where on first attempt it would not allow Guest checkout and was attempting to force me into opening a Paypal account, something I did not wish to do.

    Upon a second attempt Paypal Did allow Guest checkout however simply crashed upon pressing final payment and has now done this twice more (no money leaving my account fortunately).

    I tried to open a Support ticket to inform you of this because you maybe losing sales if others are encountering these same issues however this required a Music Tribe account and unbelievably when filling in the online form to create one it prevented me from doing so as the MusicID box informed me my email was invalid which I can assure you it is not.

    Essentially It seems impossible to purchase your product at present and its more than a little frustrating chasing my tail trying to simply purchase some software or register!

    Any help or advice is Appreciated and just basically wanted to make you aware of these potential pitfalls others may be suffering too

    Edit : Have just tried a 5th time today and same thing occurred, PayPal 'allowed' Guest payment however once all filled in and submitted the payment NEVER goes through and either crashes or returns me to Paypal login And I've just tried joining Music Tribe Again with a differnet email and THATS invalid Too!

    I'm beginning to lose hope here, Never in my days has simply buying something been this complicated and with seemingly no resolve from my part

    B

     

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    0 79
    • Beeba
      TC-Claus

      Hi Beeba,


      Sorry for all Your trouble and thank you for the information. I'll have our web team look into the issues!


      Please send me Your iLok ID ind a PM


      All the best from


      Claus

      • January 12, 2020
  • disorganizer
    Contributor - Level 1
    2020-01-08

    I own a spectradive pedal and wonder why this pedal does always come up disabled (bypass enabled) after power removal when all other tc pedals i own come up in the last state they were used in.

    Can this be changed in the future so the pedal remembers the last state?

    of course the optimum would be to have this to be changeable with an editor, and as we are at it to have the eq seqution and amplification work always and the compressor being turned on/off by the bypass pedal

     

     

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    0 65
  • ganglio
    Contributor - Level 1
    2019-12-31

    hello,

    bought on dec 16, opened for christmas, tried from mac and pc, tc flashback2 s/n 190403411, firmware 1.2.00 editor 4.1.23, tap delay off, mash on, and mash not working, sort of desperate. any help appreciated.Schermata 2019-12-31 alle 18.21.50.png

     

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    0 125
    • ganglio
      TC-Kristian

      Hi @ganglio 


      Which TonePrints have you tried? Some TonePrints don't support MASH unless you specifically map it in the MASH tab next to PRODUCT SETTINGS. 


      If you're using the standard TAPE or ANALOG settings from the TonePrint dial on the pedal, however, MASH should do some rather drastic sounds. 


      If nothing works, you should get in touch with support: 


      1) press 'support' at the top of the screen


      2) hit the blue 'create a care ticket' button


      - Kristian

      • January 1, 2020
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