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165,365 members
43 posts
  • GPL
    Contributor - Level 2
    2019-01-08
    To anyone at TC's support. I understand that some of your Interfaces are breaking the 10 years barrier (Jeez, I have a Konnekt8 from 2006!), but, other brands still support their older prodcuts with regular updates. So, simple as that, is driver development for audio interfaces halted? We´ll have any other driver/firmware version for our audio interfaces so we can use them with the newer OS's?
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    1 1,009
    • GPL
      GPL (Really no one? Hagen, Thomas, Nicolaj?)
      • January 16, 2019
    • GPL
      visham It would be nice to hear from TC Electronic on this.



      I am using an Impact Twin on Windows 10 (1809).
      • January 29, 2019
    • GPL
      nixx

      Yes! I'd definitely like to see a new version of TC NEAR! I have talked my entire band into purchasing TC gear (we have a Konnekt 8, 24D and an Imapct Twin) and now I fear it'll stop working after the next OS update. Currently, we use Mac OS Mojave and Windows 10 (1809) and the interfaces seem to work fine. But it'd be great if there was official support for modern operating systems!

      • February 21, 2019
    • GPL
      EricHopeSF

      I would like to know, too! I've hung onto my old Konnekt 24d over the years, and would love to carry on using it, as it's STILL great, and offers features that most new interfaces do not! At the moment, I'm running it on a Mac with Mojave (with a Firewire 400 to 800 cable, and a Firewire 800 to Thunderbolt 2 adapter), and it IS still working, but I share the same concern: Will it continue to work when the new version of MacOS comes down the pike? Will the driver continue to be updated for a while? or will I need to start scoping out a new interface?

      • July 8, 2019
    • GPL
      ronb

      I just bought a (known working on XP) BCA2000 on the back of a Win 7 driver being listed on Behring's website (!!!!!)


      It doesn't work, and as far as I can discover there NEVER WAS a working 64-bit driver.


      I find this deception disgraceful and am considering taking it to the British Small Claims Court  under the COnsumer Protection Act.


      Anyone know if I'm mistaken and a 64-bit Win7 BCA2000 driver DOES actually exist. and WORK?


       

      • October 27, 2019
  • DB-4433
    Contributor - Level 2
    2020-01-22

    I'm just kinda curious ... I put up a post a couple of days ago and *nothing* ... do you find this is forum is used? 

    Any suggestions on alternate forums?

    Thanks!!!

     

    0 636
    • DB-4433
      Paul_Vannatto

      Hi Douglas @DB-4433 


      Welcome to the forum. To be honest, most of the posting involves the digital mixers, TC Helicon products and the new synthesizers. I haven't used one of those Virtualizer Pro effects units for a number of years. But if I recall, you can only use one preset at a time. If you do want to use EQ, compressor, and other effects simultaneously, I would suggest you consider getting one of the X-Air digital consoles, such as the XR12. Each channel has a gate, EQ and compressor. Plus there are 4 FX slots that you can populate with the numerous type of FX built-in (56 to be exact). In fact the FX engine is identical to the one in the X32. 


       

      • January 22, 2020
  • DennisDubeau
    Regular Contributor - Level 1
    2019-08-01

    Voicelive Extreme 3 owner here...

     

    Feel left in the dark... No more updates, nothing since the Chineses (See Beringher City in China) have bought TC Helicon. So called Flagship unit payed with top dollars...

    As if nothing could be improved...

    A good idea with bad support... Probably the "extreme" part of the deal... 

    New forum that has more pictures of morons with attitudes than actual solutions for us, real world users...

    Former contributions flushed... I say that part is LAME, to remain polite...

     

     

     

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    0 493
    • DennisDubeau
      coreysound

      Not a very constructive post... I have a tc helicon voicelive rack that I love. Mine says made in thailand. How is that any better or worse than china? Where's your smart phone made? How about computer? 

      • August 1, 2019
    • DennisDubeau
      PetGerbil

      Not wrong though, except maybe It should be "Since Uli Behringer bought TC-helicon..."


      Were only here to be milked.

      • August 1, 2019
    • DennisDubeau
      TCH-Spencer

      Hey @DennisDubeau,
      What are some features that you feel are missing from VoiceLive 3?  You kind of make it sound like you purchased the product expecting more than what you received, so I'm curious as to what you're missing.  Not making any promising as our engineers are busy working on new gear, but still I'd like to hear your thoughts explained a little further.


      Just to put this in context, the VoiceLive 3 released in 2014.  The most recent major firmware update for VL3 was in September 2017 (which was well after our acquisition), and the most recent preset update was just last week.

      • August 2, 2019
    • DennisDubeau
      DennisDubeau

      Hi Spencer...


      Nice to read you AGAIN!


      1) The ability to rename STEPS other than STEP 1, STEP 2... etc...!!


      2) A replacement warranty for that IN-EAR guitar cable.. This should last MORE than 4 months in my book...


      3) Redesign of that forum... The usual contributors seem to have quitted... 


       


       

      • August 5, 2019
  • DavidBradshaw
    Solution Leader
    2019-06-06

    Klark Teknik DM DESIGNER 3.1 and DM KONTROL 3.1 are now available for download, via the downloads section on the DM8000 product page.

    DM KONTROL offers PC based customised control page creation and operation of a DM8000 DSP across an ethernet network, when deployed with the new DM801 serial to ethernet bridge.

    Check the downloads here:

    https://www.klarkteknik.com//Categories/Klarkteknik/Signal-Processors/Matrix/DM8000/p/P0B17/Downloads#googtrans(en|en)

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    1 428
  • NASservice
    Contributor - Level 1
    2019-10-08

    Hi all,

    We have forgotten the password for one of our DM8000's, is there any way to do a hard reset or recover the credentials somehow?

    1 397
    • NASservice
      Distinctap

      Following ?

      • October 8, 2019
    • NASservice
      DavidBradshaw

      There is a way to access a locked DM8000- I'll contact your guys directly to share.

      • November 27, 2019
    • NASservice
      todd_lewis

      David,


      I am not able to connect to the DM8000 at all. Can you contact me?

      • May 18, 2020
    • NASservice
      RexBeckett


      @todd_lewis wrote:


      David,


      I am not able to connect to the DM8000 at all. Can you contact me?





      @todd_lewis 


      Hello Todd, welcome to the community.


       


      Your post may not be noticed by anybody who can help. I suggest that you raise a Care ticket for Technical Support explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • May 18, 2020
    • NASservice
      todd_lewis

      Thanks. I finally got connected to the box. However, it has a very old version of firmware on it. I need v1.5 of the DM software. Does anyone happen to have that file?

      • May 18, 2020
  • Emadson
    Triber Contributor
    2019-05-29

    DM8000 Design 2.9.1 Software and Firmware available for download

    DM8000 Software and Firmware Downloads

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    0 383
  • bettsaj
    Contributor - Level 3
    2019-06-10

    Simple question really... I already have a G-Force which has good delays, however I have this urge to buy a D-Two... Is there any benefit in buying a D-two if I already have a G-force? are the delays any better?

    I play in a Floyd Tribute, and like the idea of running one delay into another (Run Like Hell for example was originally done like that, I currently have the G-Force set up with a dual delay with two different delay times to recreate Run Like Hell)

     

     

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    0 375
    • bettsaj
      TC-Mike

      the D-Two has some delay types the G-force doesn't have, most notable the Rhythm Tap multi tap delay, but you are already well stocked with your existing G-Force and it's possibilities.


      If you want to expand on the G-Force delay sounds you might also consider our Flashback 2 pedal instead which has TC latest algos like  proper Tape and Analog BBD Delay emulations , Crystal delays (Shimmer type delay with an Octaver up in the feedback path) + Modulated delay where you can choose between Chorus, Flanger and Vibrato modulations on the delay repeats+ MASH technology, which is a pressure sensor build into the foot switch for realtime mangling of FX parameters. 


      Further more you can customise you own delays via the Toneprint editor and program which parameters the potmeters or the MASH switch should control.. (including parameter ranges and control of up to 3 parameters at the same time.


      And it also has a Looper build in...(20 seconds stereo, 40 seconds mono recording time)

      More infos can be found here:
      https://www.tcelectronic.com/Categories/Tcelectronic/Guitar/Stompboxes/FLASHBACK-2-DELAY/p/P0CKR#googtrans(en|en)

      Here is a screenshot of the editor to give you and idea of the parameters you can tweak:


      Tape delay:
      fb2 editor example tape echo.PNG


      In the mapping window of the editor you can customise what parameters the pots should control and then store your custom toneprints in the pedal:


      fb2 editor custom mapping of potmeters.PNG


      You can also just use the toneprint library of our many artist toneprints giving you a wide variety of great delay and echo tones ranging to snappy Slap back delays to long ambient delays with a max delaytime of up to 7! seconds in pristine quality.


      fb2 editor artist toneprint.PNG


      Hope this help and let me know if you have further questions.


      Best,


      Mike

      • June 11, 2019
    • bettsaj
      bettsaj

      Hi Mike,


      The Flashback 2 looks good, and the fact it can reproduce a Binsen is very interesting to me. There is one issue, although it can store 3 user "patches" there's no way of recalling these remotely via midi..... Is this something that will maybe looked into as an update in the future? All my pedals are off the floor in a pedal draw in my rack, and therefore a pedal like the Flashback 2 is great, but not much use if I can't select between the 3 stored user delays.


      I could ustilise it as just a Binsen clone, but i feel I wouldn't be getting the full use out of it, which it deserves.


      Andy

      • June 12, 2019
    • bettsaj
      TC-Mike

      Hi Andy,


      remote selection of settings  is not possible to implement with the FB2  . it is theoretically possible to do USB midi control, but that doesn't make too much sense in a pedalboard setting,as you'll need a laptop and DAW to send Midi commands .  If features like presets on top of Toneprint slots + full midi implementation (midi sync + remote control of potmeters) are important, then i'm happy to report we already looked into this, but this is all i can say at this point of time unfortunately.   


       


       


       


       


       

      • June 12, 2019
  • petermciver
    Contributor - Level 1
    2019-08-19

    Hello-

    I’m using a DM8000 for a DSP Control in a theater install.  I have a fleet to f turbosound speakers all fed audio over Ultranet.  I plan on coming off a X32 into the DM8000 and then out to a P16D.  The fire alarm company has installed a smart relay with a set of N/C contacts that open in an active alarm state.  I’d like to use the GPIO terminals to trigger a ganged mute for all of the ultranet channels.  

    Heres where I need some help.  I’m not sure of all the settings and the wiring terminals that I need to connect to make it work.

    I submitted a trouble ticket weeks ago and never heard back from Klark Teknik.  Anyone have suggestions?

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    0 361
    • petermciver
      Paul_Vannatto

      Hi Peter @petermciver,


      Welcome to the forum. I'm not experienced with DM8000 so I had a look at the manual. From what I can see, the GPIO can only control volume (page 55). In order to externally control mutes or gang mutes, it needs to be done via RS232 (page 43). One way to create an RS232 interface with GPIO (connected to the smart relay) is with an arduino or Raspberry Pi and an RS232 shield.


       

      • August 19, 2019
    • petermciver
      DavidBradshaw

      Hi Peter


      You can connect a NC/NO contact to any of the GPIO pins. In DM Designer add a 'GPIO Select' object to the design and nominate that to be connected to whichever GPIO pin you physically connect the NC/NO contact to. In DM Designer add a ganged mute to cover all the outputs and in parameters check the box to add a 'control input'. In DM Designer, connect the last output pin on the GPIO select for NC to the control input on the ganged mute. Load up the design and you are done. 

      • November 26, 2019
  • synthmax
    Contributor - Level 2
    2019-09-04

    I am sending MIDI messages from my Yamaha MOTIF XF8 Workstation Keyboard to a TC Helicon VoiceLive Rack via MIDI during live performances. I am editing my MIDI sequences in Cubase and downloading them to the MOTIF for for each song. When I start the MOTIF's sequencer to begin playing a song,  MIDI messages, ie: i.e.: CC 0 (BankSelect MSB), CC 32 (BankSelect LSB) and CC 115 (Control 115) are sent to the VoiceLive Rack to select the correct Preset for that song.  What I am finding is that in about 1 in 10 songs, the VoiceLive will select the wrong Preset, which can result in difficulty and embarrassment for the singer. Originally I put the MIDI messages for the VoiceLive at the first beat of the first bar of each sequence, but then I started encountering this problem. So, I've been putting the MIDI messages on the second beat of the first bar with no other MIDI events in that bar to see if that would fix it, however the problem still persists. Has anyone got any suggestions as to how I can ensure that the VoiceLive selects the right patch 100% of the time, instead of 90% of the time? I can email a example midi file which contains a typical guide track for the Voicelive as they appear in the MIDI sequences to somebody if that helps.

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    0 347
    • synthmax
      TCH-Spencer

      Hey @synthmax,
      That sounds very bizzare indeed, I haven't heard of this before.  If you could please share the offending MIDI file by uploading it to a Cloud platform (like Dropbox or Google Drive) I'd be happy to try it out with a VoiceLive Rack here and see if it triggers the wrong preset at times.

      • September 18, 2019
    • synthmax
      synthmax

      Hello there TCH Spencer,



      Thanks for getting back to me. Please find above the Dropbox link for the sample file. The problem is very random. You can send this file to the Voicelive thirty times and it will randomly select the incorrect patch once. My lead vocalist thinks it's end of the world. :\  Looking forward to hearing back about this. Many thanks.


       


       


       


       

      • September 18, 2019
    • synthmax
      TCH-Spencer

      Hi again @synthmax,
      Thanks for sharing your MIDI file!  I was able to import that into Reaper and send it to a VoiceLive Rack via 5-pin MIDI out of my interface.  This is an article I wrote a while ago about changes presets via MIDI on VoiceLive 3, and the same info applies to the VoiceLive Rack, so this is what I'm basing my preset-changing knowledge on.  I inspected your file and it all looks correct to me, sending CC 32 to select your bank, a Program Change to specify a preset, and CC 115 to specify the Step of that preset.  I automated your provided MIDI commands a few dozen times and it always selected preset 259 without fail for me... So I still want to refrain from taking the easy way out and blaming the Motif but I will say I wasn't able to recreate your issue with that file here in my setup.  Is it possible for you to further debug the Motif though by plugging its MIDI output into an interface and monitoring its messages on a computer?  If you use an app like MIDI-OX you can monitor your keyboard's output and know for sure that it's consistently sending the same messages every time.


      I also forgot to ask which firmware build your VoiceLive Rack is running?  When you boot it up the splash screen will show you "Build __". I'm currently on build 26 which is the latest firmware.

      • October 1, 2019
    • synthmax
      synthmax

      Hello there TCH-Spencer,


      Thanks for getting back to me about this issue. Yeah, I thought my MIDI files are o.k. too. 


      Unfortunately there is no build of MIDI-OX for MacOS available. I tried to monitor the MIDI output from the MOTIF on my Mac using MidiPipe, but I wasn’t able to see any messages coming through. This could be something to do with the software configuration of my Mac or the Steinberg UR22mkII that I had the MIDI out plugged into. Either way, I don’t want to spend any more time on that as I am confident that the MOTIF is transmitting the MIDI messages o.k.


      I can confirm my Voicelive is running Build Version 1.0.09 Build 26.


      Could the problem be that the software or firmware on the VoiceLive is corrupt? Is there a way of reinstalling the firmware? Should I try a Global Reset?


      The other thing that I thought might be worth a try is using a brand new MIDI cable between the MOTIF and the VoiceLive. I will give that a shot.


      I would appreciate any further thoughts you might have on this matter and my ideas on how to fix this issue.


      Best,
      Grant

      • October 9, 2019
  • jongold
    Contributor - Level 1
    2019-10-20

    My licences seem to have disappeared on my TC 6000. I need a new restore code.

    What the hell is the support phone number?

    0 341
    • jongold
      TC-Mike

      Dear Jon,


      Support phone numbers are currently switched off for the time being


      See: 


      https://kb.musictribe.com/musickb/view/article/tce/en_US/System-6000-MKII-Protected-Data-has-been-destroyed-228308148


      Please get in touch with our care team via mail and provide the needed infos as per the FAQ above.


      Since you also PM me, i have send your detail to my colleagues from the PRO team and they'll get in touch (via your registered mail) with you regarding needed serial etc.. 

      Best regards from the TC tribers,


      Mike


       

      • October 20, 2019
    • jongold
      PedroRodrigues

      Hi Jon


      Like Mike mention Phones are currently disconected so any support has to be done via the community, please see the link below:


       https://community.musictribe.com/t5/custom/page/page-id/CarePortal


      This will allow you to manage and monitor your requests for assitance and of course allows us to send you resources direcly via e-mail.


      Regarding your licenses when you submit the ticket please send the serial number of your Main Frame and adress that ticket to me so I can provide a quicker answer.


      Thank you for your contact 


       


      Best Regards from the TC Tribers.


      Pedro

      • November 10, 2019
    • jongold
      CEB

      Hi I have the exact same problem, we lost the master bundle we are on a big broadcast show and we are in trouble, but the phone number does not work! Is it possible to get help pretty fast?

      • January 8, 2020
    • jongold
      bunbun

      Hi I have the exact same problem. I sent an email to [email protected] it possible to get help pretty fast?

      • March 1, 2020
    • jongold
      PedroRodrigues

      Hi BunBun


      As I mention before any support has to be done via the community, please see the link below:


       https://community.musictribe.com/t5/custom/page/page-id/CarePortal


      This will allow you to manage and monitor your requests for assistance and of course allows us to send you resources directly via e-mail.


      Regarding your licenses when you submit the ticket please send the serial number of your Main Frame and adress that ticket to me so I can provide a quicker answer.


      Thank you for your contact


       


      Best Regards from the TC Tribers.


      Pedro

      • March 2, 2020
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