Statistics

165,365 members
43 posts
  • bonstonmusic
    Contributor - Level 1
    2020-02-23

     

    I've tried to create a ticket but it only comes back with an error.

    The BB560M wireless Bluetooth headset works great as a headphone, but the microphone fails to connect to the PC Bluetooth system. As it was advertised ‘perfect for gamers’ it doesn’t seem to work.

    The audio connects with both the cable and the Bluetooth. Just no microphone function

    The Bluetooth we are using at home is a dongle we purchased from JB’s https://www.jbhifi.com.au/products/creative-bt-w2-bluetooth-usb-transceiver

    Which connects to headsets with microphones and we can’t get it to pair to anything.

    Hope that all makes sense.

    Thanks for any help

    read more...
    0 312
    • bonstonmusic
      RexBeckett

      @bonstonmusic 


      Hello Boni, welcome to the community.


       


      First make sure that every required field in your profile is correct. Missing information can apparently
      cause the Care ticket system to fail. It is also important to fill-in every required field in the Care
      ticket form (marked *). Make screenshots of the completed Care form before you submit it. If it fails
      again, let us know and we can tell you how to send the screenshots to get some help.

      • February 25, 2020
    • bonstonmusic
      bonstonmusic

      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.

      • February 26, 2020
    • bonstonmusic
      RexBeckett


      @bonstonmusic wrote:


      Thanks for the reply, i have tried again to lodge a ticket after editing my profile and it did worked but only on the "pre - sales" section but when i try the "Technical Support" part it just gives me an error and i didn't filled up the form as much as i could and didn't left anything with * blank.


      Thanks for any assistance.





      @bonstonmusic 


      I have sent you a PM.

      • February 26, 2020
    • bonstonmusic
      joserabeg

      Can I get some help too, I am having an issue with the USB device not recognized on windows 10, all drivers an power settings have been updated. but still not working.

      • March 29, 2020
    • bonstonmusic
      PeiMing

      Hi RexBeckett,


      Can I get some assistance too? I have same issue whereby my microphone is not working with a newly purchased Behringer HLC 660M. And I can't seem to submit a ticket even with all the compulsory fields filled in.


      Thanks.

      • June 2, 2020
  • dlodge38
    Contributor - Level 1
    2019-06-17

    Hello,

    I have purchased a  BEH HPX6000  Behringer HPX6000 Professional DJ Headphones  from  American Musical Supply and used it for the first time over the weekend. I found that the connector to the headphone ws defecitve. I called AMS and was referred to you for a possible replacement.

    Attached is my proof of purchase.

    Please let me know the next step in this process

    Please note that my home address was also changed 

    from:

    902 Palmer RD Apt 5
    Fort Washington MD 20744

    TO:
    6207 Westbrook Dr
    New Carrollton MD 20784

    Thanks
    Dwayne Lodge
    301 377 3056

    Proof of Order from American Musical Supply.pdf
    read more...
    0 215
  • hiddendjinn
    Contributor - Level 1
    2019-12-14

    I've purchased a pair of Behringer HPX-6000s. I want a spare headphone cord in case the worst happens to the one that came with it. How would I be able to get my hands on a spare?

    0 140
    • hiddendjinn
      Paul_Vannatto


      @hiddendjinn wrote:


      I've purchased a pair of Behringer HPX-6000s. I want a spare headphone cord in case the worst happens to the one that came with it. How would I be able to get my hands on a spare?





      Any stereo 1/8" to 1/8" cable (such as this) should work with those headphones.

      • December 14, 2019
  • alexminc
    Contributor - Level 1
    2020-04-16

    Hello. My Tannoy wireless headphones do not work together, it works either right or left.

    I tried all possible connection options. How to make the headphones work correctly?

    0 54
    • alexminc
      ChrisEdwards1

      Dear @alexminc,


      Hope you are well.


      If you have not already done so please try conducting a factory reset on the device, the below steps will guide you through this:


       



      1. Put the LIFE BUDS in the charging case,

      2. Press LIFE BUD to charging status (red LED on)

      3. Double-press the MFB button,

      4. The LIFE BUD reset successfully after blue LED flashes 5 times, then do the same for the other one.

      5. If reset is successful and both earbuds flash" red and blue", it means they are in pairing mode. Both earbuds will search automatically and then pair themselves.  After they are paired, only the master earbud (Right) will flash red and blue, and the other earbud flashes blue slowly. After the right earbud is connected to the mobile phone, both earbuds will have sound.


      If upon doing this it does not resolve the issue please submit a support ticket for further assistance.


      Take Care.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 19, 2020
  • Rita1974
    Contributor - Level 2
    2020-05-08

    Hallo,

    Waar moet ik op letten bij het kiezen van een goede koptelefoon voor studio opnames te maken?

    En een open of gesloten koptelefoon? Welke raden jullie aan?

    Alvast dank voor het meedenken!

     

    0 46
  • sigma
    Triber
    2020-09-08

    TEst

    0 41
  • jcsy
    Community Manager
    2020-08-26

    This is a post with an image in the body.

    0 39
  • IIJJ22GG
    Contributor - Level 1
    2020-04-18

    Hello.

    For this recent Christmas, I got a pair of HPX2000 Headphones, and they were really good. I am a gamer who likes Electronic music, and those headphones were very comfortable and gave me amazing sound quality. Then, just before a Zoom meeting earlier this week, I put them on, and there was no right side audio. This is especially bad for me because I have hearing problems in my left ear, and I rely on the right side a lot more.

    Taking the headphones apart, I discovered that a wire had come loose to the right side. Since I don't have a fine point soldering gun to fix the issue, I just ordered new headphones. I was really bummed because they are apparently supposed to last a year since you could get a warranty, but they barely lasted three months.

    So my new headphones came in today, and I decided I was going to register them for a warranty so I wouldn't have to buy new headphones in the future. So I created an account and went to the support page, and I found I had to add a phone number and county to my account. Upon reaching that page, I found that my phone number area code wasn't on their list. In fact, after doing a little searching on that list, I found that no area codes from my country, the United States of America, was even listed there, not even Las Vegas, which has some sort of music tribe thingy there.

    So does that mean American users cannot get warranties or even contact the customer support? I just want good headphones that last a long time, not headphones that break easily.

    read more...
    0 34
  • sigma
    Triber
    2020-09-18
  • ssaaiidd
    Contributor - Level 1
    2020-05-28

    Hello.

    I am located in Turkey. I want to get Behringer BH470 headphone but dealers say it is out of stock in Turkey. The dealers said the factory in China was closed, so the product was not supplied. Is this true? If there is a production problem, how long does this problem continue?

    Thanks. Best regards.

    read more...
    0 31
Go to page