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165,441 members
196 posts
  • InactiveUser
    Contributor - Level 2
    2012-07-29
    Wondering if its possible to utilize a Dugan automixer via adat with this mixer? Also if it is can the channel inserts be post fader in the ADAT mode?

    Typical configuration would be 8 in 8 out via adat and the dugan would be inserted at the channel in the post fader mode.

    I see that you have ADAT I/O on the Aes50 stage box but is it routeable to the channel inserts and can the send/return be post fader?

    Chris
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    • InactiveUser
      DaveLorentz

      Grecoaudio;257 wrote:

      Wondering if its possible to utilize a Dugan automixer via adat with this mixer? Also if it is can the channel inserts be post fader in the ADAT mode?



      Typical configuration would be 8 in 8 out via adat and the dugan would be inserted at the channel in the post fader mode.



      I see that you have ADAT I/O on the Aes50 stage box but is it routeable to the channel inserts and can the send/return be post fader?



      Chris




      Chris, the Adat Outs on the S16 are just that, OUTPUTS, there isn't any Inputs!

      As far as a Dugan goes its my understanding that Behringer are working on a software version as the Dugan copyright is now in the Public Domain!

      Good luck

      Dave
      • March 25, 2013
  • garypegb
    Contributor - Level 2
    2019-05-29

    Is the Heritage-D a real thing?

     

    IMG_0259.JPG

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    0 1,901
  • AidanBell
    Contributor - Level 2
    2019-11-23

    Does anyone know where I can find the driver/app for the GOXLR MINI? I've just bought one, the instruictions say to download the software from TC Helicon, but it's not there! I've tried the GO XLR software but that doesn't work with the MINI. Any thoughts, anyone, please? Thanks.

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    0 1,879
    • AidanBell
      KenMitchell

      Hi Aidan ( @AidanBell ), 


       


      Welcome to the community (and the mess of Music Tribe's website).  I'd recommend opening a support ticket here: https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)


       


      You should get an automated email reply once you open the ticket. It will say they will get in contact with you within one business day but be patient.  It has been taking more like a week (or more) lately. 


       


      If you don't get the auto-reply, check your spam/junk mail folder. 


       


      @TCH-Spencer may also be able to help. 


       


      Ken


       


       

      • November 23, 2019
    • AidanBell
      AidanBell

      Many thanks Ken. In fact I've just a few minutes ago found it, so all is well. Cheers.

      • November 23, 2019
    • AidanBell
      KenMitchell

      Hi Aidan, 


       


      Can you post a link? I still don't see it on product download page. 


       


      Thanks,


      Ken

      • November 23, 2019
    • AidanBell
      TCH-Spencer

      For anyone else who might receive a GoXLR Mini earlier than we expected, you can find firmware on our Discord here, in the "goxlr-mini-releases" channel.  Cheers!

      • November 26, 2019
  • AlessandroBoero
    Contributor - Level 2
    2019-05-24

    Voicelive  4..when it ready on the market????   tc helicon... 

    0 1,696
    • AlessandroBoero
      PetGerbil

      Now that Mr Behringers in charge, It will probably be released soon, and be an expresso machine...


      Cos,y'know "..the core demographic of 17 to 25 year olds drink coffee."

      • May 24, 2019
    • AlessandroBoero
      omani

      I'm sure it will be before they provide any of the talked about updates for the VL3X.


       


      They prefer to release new gear than making existing gear better.


       


      The switch6 pedal being able to trigger 6 different loops, but not in serial mode, makes it pretty useless.

      • May 25, 2019
    • AlessandroBoero
      DanielHare

      I am considering the Headrush looperboard to replace my voicelive 3. Assuming Voicelive 4 is enver going to happen...


      Have you tried it?

      • June 25, 2019
    • AlessandroBoero
      TCH-Rob

      Thanks for your excitement about the VoiceLive line! We’ve got a team working hard to figure out how we can improve on the features that the VoiceLive 3 currently offers, as we are always looking to improve upon what we’ve built before! As I'm sure you understand, the process of developing new gear in the music tech industry is a long one - beyond the mechanics and engineering work that begins years before a product is released, there is also a period of time during which testing and corrections take place until the product meets our requirements - all of this happens before the product is ever announced or manufactured. 


      For this reason, we do not project release dates for products that are in progress. We prefer to offer accurate estimations, something we cannot do when a product is still in the development or testing phase.  


      We appreciate your curiosity around upcoming products, and are regularly checking in with our community on MTC. There is an interesting community discussion with some VL4 speculation and requests, check it out at this link: http://bit.ly/2Wir7Zl 

      • July 31, 2019
  • RejeanDoyon
    Contributor - Level 2
    2015-04-02
    Hello. I use a lot of virtual instruments in my computer (Kontakt 5, pianos, etc) I have test the X-32 rack with my USB connection. It's not very stable: rythm problem, some sounds don't play even with high buffer settings. Is the FireWire connection will be more stable and reliable with my setup ?
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    0 1,657
    • RejeanDoyon
      FlorianGerstenl Rythm problems shouldn't be affected by th X32.

      Which program do you use as host? What's your audio, and your MIDI clock source?
      • April 2, 2015
    • RejeanDoyon
      RejeanDoyon I use Cubase 6.5 with Windows 7 64 bit. It's X-32 internal clock internal clock. I have compare side by side with a RME fireface UFX (FireWire connection). When a lot of virtual instruments are use, the RME is very smooth an stable. On the X-32, some missing or delayed parts and some audio sparks.
      • April 2, 2015
    • RejeanDoyon
      FlorianGerstenl Maybe you should change the ASIO buffer setting. It's possible that the standard setting of the X32 is much smaller. This leads to higher CPU load and the problems you described.
      • April 2, 2015
    • RejeanDoyon
      RejeanDoyon Yes, i have try this. I have try all combinations. Standard asio settings with 1024 buffer is the most stable.
      • April 2, 2015
    • RejeanDoyon
      Roblof Have you tried setting the clock to card instead of internal?



      I've not experienced the type of problem you have. Do you have some more intel to share?
      • April 2, 2015
  • DaveMorrison
    Rock Star - Level 2
    2020-02-06

    Some people (including me) have had trouble creating custom boot and lock screens. I had created a "bmp" with all the correct attributes: 

    CustomBoot.bmp:
    - Must be named CustomBoot.bmp
    - Located at the root of the USB drive
    - Bitmap only (.bmp)
    - 8 bit indexed mode (not rgb)
    - Maximum size : 799 x 399 px
    - Minimum size : 10 x 10 px
    - Colours : 256 max (no particular color palette)
    - background color will be 1st colour in customboot.bmp palette
    - boot text color will be 2nd colour of the palette

    CustomLock.bmp:
    - Must be named CustomLock.bmp
    - Located at the root of the USB drive
    - Bitmap only (.bmp)
    - 8 bit indexed mode (not rgb)
    - Maximum size : 799 x 399 px
    - Minimum size : 10 x 10 px
    - Colours : use colour palette embedded of the attached image.
    - don't change the order of the colours
    - use dithering if you want a smooth image

    I used Photoshop and save the files. No Joy. I then used the example files, made a small change and saved it in Photoshop. Still No Joy. I reached out on these forums and was recommend to use Irfanview. These are my conclusions.

    I did a little research. The bmp file format (a microsoft invention) has many different versions. Our mixer (apparently) can't read all versions. Photoshop (at least my version) saves the file with a header the X32 refuses to open. I took my Photoshop edited files and opened them with Irfanview and them promptly saved them (no processing at all). My mixer is now happy to open both the CustomBoot And CustomLock files.

    Conclusion: Save the files with Irfanview

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    3 1,548
    • DaveMorrison
      GaryHiggins

      Great to know! Thanks for the research!

      • February 6, 2020
    • DaveMorrison
      tomyvertigo

      Where can I download files?

      • February 12, 2020
    • DaveMorrison
      RobertoDelgado I need help with this issue, because I do everything he tells me to do and I haven't been able to do it.
      • February 24, 2020
  • LivingLitch
    Contributor - Level 1
    2019-06-27

    Device name on the box - X Air X18

    Im upgrading from another audio interface. The purpose is to use this for a conference room at work. 

    Everything works just fine on the old one but the boss wanted to get the XR18 for the mobile app which he thought would make it harder to lock down from unwanted users.

    That being said that everything works fine on the old one, I should only need to move the cords from it to the X18 and everything should play but it does not. If I go into the X-Air app for Android or PC I can see channels 1 and 2 moving. I have raised their volume from nothing to abou -10. I have also moved the LR slider to max as well. I can see that moving but nothing comes out of the speakers. If I unplug everything from the X18 and put it back into the older mixer/interface it resumes working again. 

    Trouble shooting steps

    • Updating the firmware to 1.17
    • Switching between PC interface and Android mobile interface to look for more options.
    • Plugging the Left output into the Aux 1 spot and the Right out put in the R spot to make sure one or the other is the correct output to the speakers. 
    • Plugging headphones into X18.
      • Headphones did not work on the X18, nothing came out when the headphone volume was up to max.
      • Verified that the headphones worked on the other mixer which they did.
    • Muting channels and unmuting them
    • Googling and looking for other threads like mine
      • One mentioned the DCA groups on mute and switch after a firmware update, that did not seem to happen to my X18
    • Turning it off and back on
      • When I turn it off and back on I hear a speaker pop both ways which tells me its hooked up to my speakers.

    Between the headphones and the only sound Im getting out is the speaker pop when turning off and on and the connectors working in the other interface, this tells me either 1. I have a bad setting somewhere or 2. The unit is bad.

    The settings were all default from either the windows app or the android app. The unit was bought brand new and I was the first person to take it out of the box as I broke the seal on the box. I did not drop the unit while it was in my presence. 

    The PC spekaers are going to Input 1 and 2, I attached a mic from a seperate box to Input 5. That would also have the bar bounce when I did a sound test. 

    Any suggestions or other options to try?

     

     

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    • LivingLitch
      RexBeckett

      @LivingLitch 


      Hello Steve, welcome to the forum.


       


      The fastest way for us to help is if you save your current Scene, zip it and attach it to your post. Also tell us which inputs and outputs you want to use. 

      • June 27, 2019
    • LivingLitch
      mjbryan

      Just bought an XR16 and am having the same problem. Seems to be a common issue from a brief search I have done. Just read something about L/R settings but am not near my gear to test. Any help greatly appreciated.

      • November 10, 2019
    • LivingLitch
      Paul_Vannatto


      @mjbryan wrote:


      Just bought an XR16 and am having the same problem. Seems to be a common issue from a brief search I have done. Just read something about L/R settings but am not near my gear to test. Any help greatly appreciated.





      Yes it does seem to be a common issue with new users who aren't familiar with digital consoles. Those of us that have been using them for some time don't have this issue. The best way to help you is for you to save your settings to a scene file (using X-Air Edit for PC, Mac, linux or Raspberry Pi), then attach to your next post (click on Choose File below). That way we can have a look at your setup and better advise. Without it we would only be guessing at how it is setup.


       

      • November 10, 2019
    • LivingLitch
      grizzly-atoms

      Is there a good reference for basic setup of a simple PA that would help? I'm having a similar issue. I've attached my scene to this comment. I've got mics or instruments in the first 5 inputs and I've got a set of powered speakers connected to the Main outs. I'm almost certain I'm just missing a routing setting, but I've been banging my head on it and not getting anywhere.


      Thanks so much for your help and advice.


      P.S. I definitely fall into the category of new user.  I've got no experience with digital mixers and only very basic experience with analog boards.

      xr18-settings.scn
      • November 19, 2019
    • LivingLitch
      Paul_Vannatto

      Hi Thomas @grizzly-atoms 


      The reason you are not getting any signals is because each of those channels have the USB inputs assigned to them. In X-Air Edit, go to the Input screen of each channel and change the Channel/Source to Mic/Line (instead of USB).


       

      • November 19, 2019
  • CKa
    Contributor - Level 3
    2019-07-15

    In the advert for the "TC-Helicon Go Guitar" it says "with the creative suite of TC Helicon mobile apps"  but this suite to be used with this device is nohwere to be found?

    SO What apps does the "Go Guitar" work with ?

    Als it say it can connect to PC, but how, which adapter, what driver, what program, is nohwere specified..

    DId i get cheated when i bought this "TC-Helicon Go Guitar: device then? up to now it seems totally unusable...

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    0 1,455
    • CKa
      TCH-Rob

      Hi @CKa,


       



      We are currently working on expanding the TC Helicon suite of apps but right now only the "Go Record" app is available.  This app is primarily focused on vocals but also works with Guitar.

      The companion app for GO GUITAR and GO GUITAR PRO will be a powerful guitar amp-modelling and effects app which we're very excited about; it's still in beta, but should be ready soon! Your Go Guitar will also work with 3rd party audio recording apps.
      • July 16, 2019
    • CKa
      CKa

      Ok, thank you, i will have to be patient then i guess.


      The text on your website : 


      " TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store!" 


      Together with the "QUickstart"  Youtube presentation by Elli at : 


      https://www.youtube.com/watch?v=AxbBNZI51Do


       sold me the device, but this now feels a bit misleading for somreason, sorry to have to say so...


      But we will see if any of this  "extensive arry of mobile applications" will become available at any time soon, hopefully it will. 


       

      • July 16, 2019
    • CKa
      TCH-Spencer

      Hey @CKa,
      Sorry to hear you're feeling mislead about getting Go Guitar...


       


      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):



      • 4 pedals:  Over Drive, Super Chorus, Small Phaser, Analog Tremolo

      • 1 amp head:  Super Clean

      • 1 speaker cab:  FBlues 1x12 Combo

      • 3 microphones:  Flat, Dynamic S57, Condenser kh40

      • 4 rack effects:  Super Chorus, Analog Delay, Analog Tremolo, Small Phaser

      • Chromatic monophonic tuner (polyphonic tuner must be unlocked)

      • All other features - including metronome, backing track import, recording, MIDI learn, and more


      If that's not enough for you, there are lots of other guitar amp sim apps out there.  There are even a bunch of free ones - here are some free guitar amp sim apps I've used (on Android) and can recommend:  ToneBridge, BandLab, and Deplike to name a few.

      • November 28, 2019
    • CKa
      CKa

      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      -- Nope, this link leeds to an empty page ... 


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):


      -- Nope, this link leeds to an empty page also ...


      Your product page at URL :


      https://www.tc-helicon.com/Categories/Tchelicon/Mobile/Interfaces/GO-GUITAR/p/P0DP5#googtrans(en|en) 


      Still claims :


      "Want to add some effects to your guitar or record the riffs you’ve been working on? GO GUITAR integrates seamlessly with the creative suite of TC Helicon mobile apps. When it comes to sparking your creativity, TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store! And if that's not enough"


      So i am wondering where this suite of specially designed app's are to be found, because it just is not there as far as i can tell...


      So i cn say in honesty : it is still misleading for anyone interested in thi TC-Helicon product


       

      • December 25, 2019
    • CKa
      TCHelicon-Tad

      Our apologies. The link was working last month when it was posted. I think our web development team has moved the article to a new location. I will work on getting a new link for you. 

      • January 14, 2020
  • woodall57
    Contributor - Level 1
    2020-03-27

    Hi guy

    I just got my plethora X5 today. I have a feeling I have got it early than supposed to but I am just wondering how do we know the unit is on the latest firwmare version and where are firmware updates done. Are they done via the app or do we need to download the firmware under thep product support and update using the toneprint editor? I do not see any firmware on the support site so I am just wondering as I want to make sure I am on the newest version

    Thanks 

     

    Jake 

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    0 1,290
    • woodall57
      jamesm82

      Glad to see another early owner - feel rather lonely doesnt it! I got mine yesterday and was wondring the exact same thing - from looking on the message boards today it seems that current firmware and next 1.1 is due next week. 


      How are you finding it so far ? Im thinking of returning mine as cant get on board (pardon the pun ) with having to use the app to do the majority of editing/stuff 

      • March 30, 2020
    • woodall57
      colliander

      Hi!


      I got mine today and I really like it so far... I saw in their Q&A video that a tuner has been added but I can't activate that so I'm guessing I'm on an older firmware. I can see tha firmware version in the app but do I need to connect to the computer to update via usb? 

      • April 1, 2020
    • woodall57
      HenningBerthold

      Ich habe das gleich Problem mit dem Tuner. Bekomme ihn nicht aktiviert. 


      i have the same Problem with the Tuner. 

      • April 4, 2020
    • woodall57
      Grille22

      Hi received my device today as well. Would be great to have some advice on the tuner issue. I don't know how to activate it. And hard to believe... is there really no full manual available? I can only find a "quick start guide". So far I'm not as exited as I expected. And there is no Phaser-effect?

      • April 6, 2020
    • woodall57
      Luiggi

      Hi!
      I've received mine today! Very excited but… it freezes all the time and I can't even switch between pedals ¿has anyone the same problem? I'm hoping it's a software issue. However, there's no firmware update anywhere.
      I'm about to return it ?

      • April 7, 2020
  • Algarve
    Contributor - Level 2
    2019-12-23

    Due to the latest updates to the X AIR app from version 1.6.2 (available on 27.11.19), users who have older iPads with iOS versions older than 12.0 can no longer use their devices to control the mixers. BEHRINGER X18 / XR18 / XR16 / XR12. Please ask them to make the X AIR application available in version 1.6.1, so that customers like me can continue to use their devices to control their mixers. Thank you.

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    2 1,258
    • Algarve
      KenMitchell

      I completely agree @Algarve . 


       


      I must admit I don't understand the Apple release mechanisms but it certainly seems possible, even it the apps have to have slightly different names.   In the mean time, you might want to check out Mixing Station for IOS. David does an amazing job at continuously improving this app and taking care of any issues very quickly. 


       


      Ken

      • December 23, 2019
    • Algarve
      JeremyBusby Have a look at this post from Behringer explaining how to do it: https://www.facebook.com/BEHRINGER/posts/10157916890113914 Worked fine for my iPad stuck on IOS9. There is a link in the article to an Apple article https://support.apple.com/en-us/HT201377?fbclid=IwAR0ROTbZNaQBgz6xP3pdBnuea-DGK4B4E11bkPdqVK4HHrkDHdz_7pF7L5g which explains how to download the older version
      • December 23, 2019
    • Algarve
      Soccer_1266

      I tried the two links that your put on and when I tried it kept saying that I needed to have iOS 12 or lateral download it and it's happening to tons of people I know is there anything you guy should can't do ?

      • February 26, 2020
    • Algarve
      HarryBurks

      I've reached in a separate thread but have the variant of it he issue - I have latest greatest iPad Pro 11 and os 13.4.1, and no access to the app in the apple store - any ideas/workaround?

      • April 8, 2020
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