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165,363 members
41 posts
  • sirtezza
    Contributor - Level 1
    2020-01-07

    No new drivers For Konnekt is not good business, here’s why….

    I have a TC Electronic Konnekt6. It has been a good workhorse for a number of years. I have recently upgraded my iMac and have found that old drivers aren’t suitable for the new OS, they haven’t been updated. The tribe has decided not support these older units, basically rendering my interface useless. I have strong feelings about this and would like to express them here. (Not that anyone from the ‘tribe’ will really care).
    I’m trying to understand this cynical decision to no longer support older units, there is no practical or technical reason, updating the drivers to 64 bit would be a simple task, they could even charge a small fee that I’m sure most would happily pay, but no, no new drivers, in the bin with your perfectly functioning units and off to the shops to buy a new one. A poor decision on so many levels! This toxic, ‘sales at any cost’ mentality can only be described as short sighted at best, cynical and highly corrupt at worst. To treat your loyal customers in this fashion has surely begun a slippery slope to the bottom. I will be telling as many people as I can about this and will go out of my way to have people understand what has happened. If you buy a product from these people, not too far down the line THEY WILL SHAFT YOU!

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    0 113
    • sirtezza
      dzemal5

      Hi,


      I have a konnekt 24d. I also need this answer, what are we going to do? Do we need to just walk away, and buy new product? Please advice. I need near control panel for my mac catalina 10.15.4.


       


      best!

      • April 30, 2020
    • sirtezza
      barbaroja

      Wow this is too sad to read. Specially for people who have used TC for life like me.

      • May 24, 2020
  • Neha
    Newcomer - Level 2
    2020-09-07

    test

    0 30
  • Torsten
    Contributor - Level 1
    2019-11-08
    0 86
  • bjaotea
    Contributor - Level 1
    2020-05-20

    Dear Homies,

    windows 7 64bit TI firewire konnekt48:

    which TC Near version won't crash? I've tried 2.4, 2.5, 3.5., 3.6..

    Is it the 32bit/64bit hoohaa?

    about to try it with windows 10 installation and macosx sierra in virtual box... just to re-route the outputs... I get input signal atm. But no phones, mains, or channel outs.

    Love yous,

    Ben

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    0 68
  • JohnDi
    Contributor - Level 1
    2019-10-06

    Hello I'm new here and can't submit a care ticket (no phone?) So I hope someone can help me...

    I have a problem with the Behringer Motor 61. Everything seems to be working so far, but only one note (G2) has sustain in Cubase Elements. Other midi keyboards work just fine. And in Kontakt as a stand alone the key has no sustain and works as it should.??

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    0 185
    • JohnDi
      KenMitchell

      Hi John ( @JohnDi ), 


       


      Welcome to the community.  There is no longer a CARE email nor phone number.  The only way to contact support is through the support web page. 


       


      I'd recommend opening a support ticket here: https://www.behringer.com/brand/behringer/support#googtrans(en|en)


       


      You should get an auto-reply email shortly after telling you that you will be contacted within one business day.  As of late, that is more like a week so, you'll need to be patient. 


       


      Hope this helps, 


      Ken

      • October 6, 2019
  • dlogneb
    Contributor - Level 2
    2020-05-01

    I just purchase the Clarity M meter and hooked it up to my iMac Pro running Avid Comoser 2019 (OS X 10.13.6).  

    I installed the plugin and hooked it up via USB.  But whenever I play, instead of seeing streo meters, it just says "offline mode" and doesn't allow me to press any button other than "reset" which stops it from doing anything.

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    0 82
    • dlogneb
      dlogneb

      To add to my comment, on the left side I see the "radar" which shows a single level around the circle, but on the right, where the main stereo meters are it says "offline mode / processing".  Additionally the "Mono Deviation" is off on the left side, even though the signal is often literally mono tracks without any panning.

      • May 1, 2020
    • dlogneb
      TC-Claus

      Hi dlogneb,


      On the Clarity M - Press SYS and change USB Mode to "Plug-in"


      All the best and stay safe from


      Claus

      • May 2, 2020
    • dlogneb
      dlogneb

      Claus, 


      Yes, I am in "plugin mode".  The Meter is receiving signal.   But the only thing that really works is the left hand "radar" meter.  The right side shows some information "progam LUFS", etc., but any meters just disappear and dispaly "offline mode".


      From the moment I play signal, the meter says "offline mode" and won't allow me to change anything.  I can't change the view to the other pages on the left side, or do anything at alll. I am only offered "cancel" as an option at which point the meter resets and there is no signal until I stop playing and start again, at which point it repeats.   


       

      • May 3, 2020
    • dlogneb
      TC-Claus

      Hi dlogneb,


      I've now replicated Your setup and see the issue - strange as Avid Media Composer uses the same plug-in format (AAX) ass Pro Tools and there are no issues in that application. We will investigate further!


      As a temporary solution You could try the digital input.


      Thanks for Your report and stay safe from


      Claus

      • May 4, 2020
  • New
    armandabecilla
    Community Manager
    2021-02-22

    test with snap file


    View Attachment
    0 11
  • SebastianKuhn
    Contributor - Level 3
    2019-11-01

    hi all,

    i m searching for the device control software for the LM2 19" device.

    support from TC are not able to help, because the LM2 is too old

    maybe anybody of you can help to find the software. google did not help.

    hope fully any on of you have these software still available.

     

    thx so much

    all the best

    Sebastian

     

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    0 266
  • Ras
    Contributor - Level 1
    2020-01-31

    Hi all, 

    I want to connect a clarity m to my editing workstation. 

    I mostly use Adobe premiere and a little bit Avid MC.

    My I/O card has no optical in or out. Can I do it just with usb3 directly into my computer or do I have to connect it with my I/O card.

    Thanks for helping me out. 

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    0 111
    • Ras
      verendus

      You should be able connect via USB and then use a plug-in (AAX for Avid MC, VST for Premiere) as a track effect for your metering.

      • February 1, 2020
    • Ras
      TC-Claus

      Hi Ras,


      Verendus is right! If You have AES out You can use that as well ...


      All the best from


      Claus

      • March 4, 2020
  • yann_
    Regular Contributor - Level 1
    2020-04-26

    Hi, not everyday i use my clarity only when i'm mixing,, 

    today i turned it on and nothing happens as if i don't get input into the clarity 

    still itis connected to my mac...as i can find it as a harddisk on my computer connected to usb

    also the AES connection on the screen is green... 

    but no signal goes trough. 

    don't know what to do here, please help me out. 

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    0 59
    • yann_
      yann_

      GOT IT, it was the spdif outputs on my Studio konnekt control panel interface that were suddenly reset...?


      Anyway it's working 


       


      thnx FOR THE HELP TC ELECTRONIC SUPPORT 


      LOL 

      • April 26, 2020
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