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165,442 members
198 posts
  • bjaotea
    Contributor - Level 1
    2020-05-20

    Dear Homies,

    windows 7 64bit TI firewire konnekt48:

    which TC Near version won't crash? I've tried 2.4, 2.5, 3.5., 3.6..

    Is it the 32bit/64bit hoohaa?

    about to try it with windows 10 installation and macosx sierra in virtual box... just to re-route the outputs... I get input signal atm. But no phones, mains, or channel outs.

    Love yous,

    Ben

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  • TC-Claus
    Triber Moderator
    2020-05-17

    Myriad Mounting Options

    CLARITY M includes an integrated stand, making it perfect for any desktop. A pair of mounting holes provides compatibility with RAM-Mounts, allowing convenient attachment to a wall or ceiling. Other options include a suction cup for mounting on hard surfaces and a tough-claw mount for mic stand applications, all of which are available separately.

    https://www.rammount.com/

    All the best and stay safe from

    Claus

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  • nixx
    Super Contributor - Level 2
    2019-09-06

    It seems that if TC Electronic won't update their TC Near software, all users of Konnekt (and Impact Twin) audio interfaces are out of luck and won't be able to use their hardware with the upcoming version of macOS. If I'm not mistaken, macOS Catalina will support only 64-bit apps - and TC Near Control Panel is 32-bit

    Is there any chance TC Electronic will update TC Near to support for 64-bit only operating systems? It would be a shame to have all those killer audio interfaces bricked...

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    8 3,651
    • nixx
      yann_

      I agree. but it seems they are not involved in this forum at all. 


      I think it's more for users, cause if you check most posts don't even get replies, sometimes if ure lucky a user will help you out but Tc's staff have not seen em around. 

      • October 3, 2019
    • nixx
      lello88

      Hello, updated yesterday to OSX Catalina, my  Impact Twin unfortunately does not work, I sent an email to the support, I hope to receive an email from the support, greetings

       


      • October 10, 2019
    • nixx
      LB

      I own a Studio Konnekt 48 and I really love that interface. It is perfect for my recording needs, sounds great and has reasonable latencies. 


      It is a real shame, that TC Electronics don't support this fairly new product. In a time where everybody's talking about the environment and saving resources, it just doesn't seem right that I have to throw away a perfectly good (great actually...) audio interface, just because I wish to upgrade the software on my Mac. 


      Next time I buy an audio product I guess I will spend some time checking out the "end of life" policies of the manufaturer. The software support should last at least as long as the life expectancy of the hardware product.


      I always thought of TC Electronics as a serious and trustworthy manufacturer, but this time you have really let me down...


       


       

      • October 14, 2019
    • nixx
      LB

      I wonder if TC even exits anymore, after they have been ackquired by Behringer.. 

      • November 25, 2019
    • nixx
      hakanbahadir

      I have the same problem, luckily I was the Beta tester of Catalina and could be able to turn back to previous version. I can not use Catalina just because of this hardware and it is not acceptable.


      TC please answer us with a solution.


      Hakan

      • December 12, 2019
  • dlogneb
    Contributor - Level 2
    2020-05-01

    I just purchase the Clarity M meter and hooked it up to my iMac Pro running Avid Comoser 2019 (OS X 10.13.6).  

    I installed the plugin and hooked it up via USB.  But whenever I play, instead of seeing streo meters, it just says "offline mode" and doesn't allow me to press any button other than "reset" which stops it from doing anything.

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    • dlogneb
      dlogneb

      To add to my comment, on the left side I see the "radar" which shows a single level around the circle, but on the right, where the main stereo meters are it says "offline mode / processing".  Additionally the "Mono Deviation" is off on the left side, even though the signal is often literally mono tracks without any panning.

      • May 1, 2020
    • dlogneb
      TC-Claus

      Hi dlogneb,


      On the Clarity M - Press SYS and change USB Mode to "Plug-in"


      All the best and stay safe from


      Claus

      • May 2, 2020
    • dlogneb
      dlogneb

      Claus, 


      Yes, I am in "plugin mode".  The Meter is receiving signal.   But the only thing that really works is the left hand "radar" meter.  The right side shows some information "progam LUFS", etc., but any meters just disappear and dispaly "offline mode".


      From the moment I play signal, the meter says "offline mode" and won't allow me to change anything.  I can't change the view to the other pages on the left side, or do anything at alll. I am only offered "cancel" as an option at which point the meter resets and there is no signal until I stop playing and start again, at which point it repeats.   


       

      • May 3, 2020
    • dlogneb
      TC-Claus

      Hi dlogneb,


      I've now replicated Your setup and see the issue - strange as Avid Media Composer uses the same plug-in format (AAX) ass Pro Tools and there are no issues in that application. We will investigate further!


      As a temporary solution You could try the digital input.


      Thanks for Your report and stay safe from


      Claus

      • May 4, 2020
  • dlogneb
    Contributor - Level 2
    2020-05-02

    This is ridiculous.  I cannot create a support ticket because your "care ticket" page is malfunctioning.  It won't allow me to submit a from unless i fill out whether I am a "Mr./Mrs/Ms", BUT that portion of the form is broken.

    I also CANNOT REGISTER my product on your site for the same reason.

    This is the most ridiculous site I have ever used.

     

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    0 73
    • dlogneb
      dlogneb

      Can someone contact me?

      • May 2, 2020
    • dlogneb
      RexBeckett


      @dlogneb wrote:


      Can someone contact me?





      @dlogneb 


      I am sure that @AlexLane will be able to help you. Watch for a PM but it may not be until Monday. 

      • May 2, 2020
    • dlogneb
      dlogneb

      thank you, Rex.  I'll try him.  Of course, Monday/Tuesday is fine of course!

      • May 2, 2020
    • dlogneb
      TC-Claus

      Hi dlogneb,


      I'm sorry You are having issues with the platform! I'll have our web team look into it asap


      All the best and stay safe from


      Claus

      • May 2, 2020
  • sirtezza
    Contributor - Level 1
    2020-01-07

    No new drivers For Konnekt is not good business, here’s why….

    I have a TC Electronic Konnekt6. It has been a good workhorse for a number of years. I have recently upgraded my iMac and have found that old drivers aren’t suitable for the new OS, they haven’t been updated. The tribe has decided not support these older units, basically rendering my interface useless. I have strong feelings about this and would like to express them here. (Not that anyone from the ‘tribe’ will really care).
    I’m trying to understand this cynical decision to no longer support older units, there is no practical or technical reason, updating the drivers to 64 bit would be a simple task, they could even charge a small fee that I’m sure most would happily pay, but no, no new drivers, in the bin with your perfectly functioning units and off to the shops to buy a new one. A poor decision on so many levels! This toxic, ‘sales at any cost’ mentality can only be described as short sighted at best, cynical and highly corrupt at worst. To treat your loyal customers in this fashion has surely begun a slippery slope to the bottom. I will be telling as many people as I can about this and will go out of my way to have people understand what has happened. If you buy a product from these people, not too far down the line THEY WILL SHAFT YOU!

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    0 120
    • sirtezza
      dzemal5

      Hi,


      I have a konnekt 24d. I also need this answer, what are we going to do? Do we need to just walk away, and buy new product? Please advice. I need near control panel for my mac catalina 10.15.4.


       


      best!

      • April 30, 2020
    • sirtezza
      barbaroja

      Wow this is too sad to read. Specially for people who have used TC for life like me.

      • May 24, 2020
  • yann_
    Regular Contributor - Level 1
    2020-04-26

    Hi, not everyday i use my clarity only when i'm mixing,, 

    today i turned it on and nothing happens as if i don't get input into the clarity 

    still itis connected to my mac...as i can find it as a harddisk on my computer connected to usb

    also the AES connection on the screen is green... 

    but no signal goes trough. 

    don't know what to do here, please help me out. 

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    0 70
    • yann_
      yann_

      GOT IT, it was the spdif outputs on my Studio konnekt control panel interface that were suddenly reset...?


      Anyway it's working 


       


      thnx FOR THE HELP TC ELECTRONIC SUPPORT 


      LOL 

      • April 26, 2020
  • IHRStudios
    Contributor - Level 1
    2020-04-13

    In 88.2 Clarity only reads radar does not function in RTA mode... why?

    Logic X=DAW

    OS 10.14.6 / MacBook Pro

    Connected=Thunderbolt 3

    BNC=Dangerous Music Convert 2

    0 59
    • IHRStudios
      TC-Claus

      Hi IHRStudios,


      I can't reproduce this at my setup - do You use Clarity M version: 2.0.1.63 ?


      Have You tried a different USB connection?


      All the best and stay safe from


      Claus

      • April 21, 2020
  • heroinside
    Contributor - Level 2
    2020-03-20
    I have maked a order for Vss3 native, and complished my payment with PayPal. After that , the only thing I have got is a reception email from PayPal . these is no activation code or anything I could use for activate my VSS3. or are you guys gonna sent me a box to the address I've edited in my order with registration card instead of registration email???? please help me with this, I'm demo license of VSS3 in my ilok will expired today, and I'm mixing with it on a albume. it cannot wait. thx.
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    0 96
    • heroinside
      TC-Claus

      Hi heroinside,


      I can see You've activated the VSS3 license so I hope everything is solved? 


      All the best and stay safe from


      Claus

      • March 25, 2020
  • rcarline
    Contributor - Level 2
    2020-01-09

    Hi, since moving to the new 2019 Mac Pro which comes with Catalina Pre Installed, i can't get the Clarity M Stereo (V2) to be detected by the plugin. I've tried both the AU and AAX plugins, (Logic, Pro Tools) and Unplugging / Pluggin the Clarity M USB Cable, and reinstalling the software / Restarting the Mac. 

    The computer was set up from scratch, no files were migrated over from an old installation.

    MacOS 10.15.2

    Any ideas?

    Thanks,

    Ryan

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    0 239
    • rcarline
      KenMitchell

      Hi Ryan ( @rcarline ), 


       


      Welcome to the community.  I'm not familiar with the ports on the new Mac Pro but are you connecting through any kind of hub or port dock?  I know that Thunderbolt to USB docks have been known to cause problems. 


       


      Hope this helps, 


      Ken 

      • January 9, 2020
    • rcarline
      rcarline

      It has 2 regular USB A female ports on the back which feed USB 3 hubs, and 4 USB C ports. 


      When the Clarity M didn't get detected using the usual connection to the hub, i connected it directly to a USB C port (with an Apple USB C to USB adapter) and it was still not detected. 


      As this is MacOS Catalina, I checked System preferences / Security after installing, to see if the a driver was being blocked but didn't see any problem.

      • January 9, 2020
    • rcarline
      TC-Claus

      Hi rcarline,


      Have You tried running the installer again ?


      All the best from


      Claus

      • March 4, 2020
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