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165,429 members
179 posts
  • HRJ
    Contributor - Level 2
    2019-08-11

    Been a customer nearly 20 years and own at least 10 Behringer products, that's over. First of all, I never needed support and loved this company because of that. My UMC 1820 died in the middle of recording vocal tracks and I've done everything any computer savvy user would do to resolve. The issue follows the device on multiple computers w\different OS. Trying to get any contact or resolution to this issue is not only difficult and frustrating, it's RUDE. I used the web form to submitt a request when the unit died. I received an email response that Behringer "We would love to help you and will respond to you within one business day.We are honored to have you as our customer -- thank you for your trust" and would contact me in 1 (one) business day. It's been a week (7 days-5 business days) and not a word. I've sent multiple requests through the "support Form on the web". This is not feeling like I am very "Honored" and as of today you have totally betrayed and lost my Trust as a customer. Meantime the DAW portion of my recording studio is dead in the water.

    I have a regestered unit, under warranty till 2022. What good is a warranrty when the company will not contact you for a legitimate claim or service? In my country that warranty is called a Worthless Instrument (Look it up, it's a felony in my counrty).

    Behringer has lost me as a customer forever. I'd don't accept being treated like this as it is an insult. I'll most likely need to spend more for a product that does what a Behringer unit does but at least I'll be able to make a call and speak to some one and get my issue resolved should I have one or get a replacement unit covered under warranty . . . . That's worth the extra money. Buyer BEWARE! There is no such thing as a Behringer warranty and no such thing as Behringer support! Do not give them your TRUST as a paying customer, you WILL NOT be Honored!

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    0 352
    • HRJ
      Shash

      This is strange.


      I am from India and have 12 Behringer pedals and a pre-amp. I am a regular forum contributor Level-3 as they call.


      For any issue even not with the registered product aka pre-sales, I usually get a response with 48 hours. First reply is usually automatic after registering the complaint. I just closed a ticket yesterday after a detailed email from me was answered back by a service guy.


      I can recognize your anger and frustartion also but this type of service is totally unheard of with Behringer. Which country are you from?

      • November 28, 2019
    • HRJ
      EdMuse

      You're one up on me.  I submitted a request for pre-sales support on the UMC1820 through their support website (you'd think they'd want the customer), and didn't even receive an automated email response acknowledging the request.  I've been waiting for nearly a day and a half, now, and there has been no response to the request on the support site.  I've tried the phone number they publish in their documentation, +1 702-800-8290, and it just rings with no one picking it up.  Not even an outgoing voicemail message.  There are images all over their site that imply that they provide phone support -- pictures of people wearing headsets, headset icons -- everything but real people with real headsets answering real phone calls.  I've got six frickin' badges on their community site, now, and I haven't even gotten an answer to the one simple queston that will determine whether or not I buy the unit.  Needless to say, I'm thrilled.

      • April 17, 2020
    • HRJ
      RexBeckett


      @EdMuse wrote:


      You're one up on me.  I submitted a request for pre-sales support on the UMC1820 through their support website (you'd think they'd want the customer), and didn't even receive an automated email response acknowledging the request.  I've been waiting for nearly a day and a half, now, and there has been no response to the request on the support site.  I've tried the phone number they publish in their documentation, +1 702-800-8290, and it just rings with no one picking it up.  Not even an outgoing voicemail message.  There are images all over their site that imply that they provide phone support -- pictures of people wearing headsets, headset icons -- everything but real people with real headsets answering real phone calls.  I've got six frickin' badges on their community site, now, and I haven't even gotten an answer to the one simple queston that will determine whether or not I buy the unit.  Needless to say, I'm thrilled.





      @EdMuse 


      Hi Ed, can you see your Care ticket listed when you click on Support at the top of this page (assuming you are logged on)? If not, it didn't get raised. This can happen if there is some missing or invalid information in your profile or the Care form. It is easy to miss the error messages.


       


      If there is no Care ticket, I suggest that you try again but take screenshots of the completed Care form before you submit it. If it fails again, let us know and we can tell you how to send the screenshots to get some help. Do not attach the screenshots to your post as they will contain personal information!


       


      If there is a Care ticket listed, let us know the number and we can get someone to follow it up.

      • April 17, 2020
    • HRJ
      EdMuse

      @RexBeckett At any rate, yes, my ticket does show up in the Care Portal, Ticket Number: CAS-94023-Q9L6G6, last modiefied two days ago (referring to my initial posting of the ticket), marked "in progress."  Anything you can do to get it noticed by "The Powers That Be" would be much appreciated.


      See, the thing is, I remember only a few years back being able to call Behringer for pre-sales support, and easily getting a clear, concise and helpful answer to my question.  As tech consultant for the music department of a fairly large university, this is something I've done regularly with inMusic Brands, one of MusicTribe's most significant competitors, and I've never had any problem.  Having to jump through all of these hoops of creating an account, posting a ticket, waiting days for a response, and posting to a community board to try to force the issue is really disturbing.  Almost as disturbing as the suggestion that I might have to repost the request, take screenshots of the post, and send them to someone in the community so they can tell me how to get help with my request for help.  I'm sure you can recognize my frustration, as my question is something that should be clearly answered in the owner's manual for the device -- if there were an owner's manual for the device, which there isn't!

      • April 18, 2020
    • HRJ
      RexBeckett


      @EdMuse wrote:


      @RexBeckett At any rate, yes, my ticket does show up in the Care Portal, Ticket Number: CAS-94023-Q9L6G6, last modiefied two days ago (referring to my initial posting of the ticket), marked "in progress."  Anything you can do to get it noticed by "The Powers That Be" would be much appreciated.


      See, the thing is, I remember only a few years back being able to call Behringer for pre-sales support, and easily getting a clear, concise and helpful answer to my question.  As tech consultant for the music department of a fairly large university, this is something I've done regularly with inMusic Brands, one of MusicTribe's most significant competitors, and I've never had any problem.  Having to jump through all of these hoops of creating an account, posting a ticket, waiting days for a response, and posting to a community board to try to force the issue is really disturbing.  Almost as disturbing as the suggestion that I might have to repost the request, take screenshots of the post, and send them to someone in the community so they can tell me how to get help with my request for help.  I'm sure you can recognize my frustration, as my question is something that should be clearly answered in the owner's manual for the device -- if there were an owner's manual for the device, which there isn't!





      @EdMuse 


      I have asked if someone can take a look at your Care ticket. As it is the weekend, there may be no response until next week but keep a watch on your emails (including the spam folder) and PMs.


       


      The vast majority of Care tickets get raised, acknowledged and answered without the need for intervention by members of the community. My suggestions were for how we could help if the system was not working correctly. If your Care case is marked as In Progress, the system seems to be working.

      • April 18, 2020
  • Alexlambkin
    Contributor - Level 1
    2020-04-17

    I am looking to get the go guitar but wondered which android apps is it compatible with

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  • revrdavis79
    Contributor - Level 2
    2020-04-17

    Well, I have a weird problem.  But, I was trying something weird.  I am running an audio track from a youtube video as a background track for a live vocal, and the output streamed.  Long story short, the background track sounds like it is running through an old school plug in flanger.  Is it possible the umc doesn't like the flavor of the youtube bit rate?  If so, how can it be fixed.  I know  Weird.  Sorry.  Trying to push the envelope and go where no one else goes.  Ha!

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    • revrdavis79
      revrdavis79

      Fixed it.  Changed the windows bitrate and hz to 16 and 441000, and the problem has stopped.  Sounds beautiful.  When it was 24, etc, the sound was like it was strained through a flanger or old school phase shifter.  Thanks for thinking on my question.

      • April 17, 2020
    • revrdavis79
      RexBeckett

      @revrdavis79 


      Hello Robert, welcome to the community.


       


      It may be a mis-matched sample rate. This can be set through Windows Control Panel -> Sound -> Playback. Select Out 1-2 and click Properties. The sample  rate is set on the Advanced tab.

      • April 17, 2020
  • mithradantor
    Contributor - Level 1
    2020-03-18

    Bought a Behringer product, no software was included. I had to register at Music Tribe which I did. I then had to create a care ticket. I did 3 times. Every time they close my ticket (product registration) without a single reply (or giving me my promised software).

    This is a serious lack of customer service and really gets me frustrated. I hope someone can help me out in this matter as there is no proper way to get in touch with anyone of Behringer or Music Tribe (without making an extreme expensive phonecall)

    CAS-85552-Q2D7D7

    CAS-85552-Q2D7D5

    CAS-85590-Z2D9J1

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    0 191
    • mithradantor
      RexBeckett

      @mithradantor 


      Hello Angelo, welcome to the community.


       


      I have asked one of the helpful Community Managers to look into this for you. Keep watch on your email spam folders as responses sometimes end-up there.

      • March 17, 2020
    • mithradantor
      WinnRose

      Hi Rex,


      I am also waiting on my software download code.


      CAS-86566-J3L2Z1 


      Thanks, Willow

      • March 20, 2020
    • mithradantor
      RexBeckett


      @WinnRose wrote:


      Hi Rex,


      I am also waiting on my software download code.


      CAS-86566-J3L2Z1 


      Thanks, Willow





      @WinnRose 


      Hi willow, welcome to the community.


       


      I have asked for your Care case to be checked. I'm sure the Care team are in survival mode like many of us so it could take a while. Keep watch on your email - including the spam folder.

      • March 20, 2020
    • mithradantor
      douwekoops

      Hi Rex,


      Same problem here. Can you help me to?
      CAS-86584-C6G9B6


      Thanks,
      Douwe

      • March 20, 2020
    • mithradantor
      RexBeckett


      @douwekoops wrote:


      Hi Rex,


      Same problem here. Can you help me to?
      CAS-86584-C6G9B6


      Thanks,
      Douwe





      @douwekoops 


      Hi Douwe, welcome to the community.


       


      I have passed your details to my Community contact. I'm sure he will help when he can.

      • March 21, 2020
  • volles
    Contributor - Level 1
    2020-04-08

    I have registered a um2 Uphoria interface under S170414221AVV, but no redeem code received on my email, not even on the spams ou trash. Can anybody help me with the issue?

    0 98
    • volles
      RexBeckett

      @volles 


      Hello Julio, welcome to the community.


       


      Did you get a Care case raised? You can see this by clicking on Support at the top of the page - provided you are logged-in. If there is no Care case, your registration failed - usually because of an error in one of the fields. If there is a Care case, let us know the number and we can ask the Care team to investigate.

      • April 8, 2020
  • drmuey
    Contributor - Level 2
    2019-05-31

    I’ve read other posts/web sites about this but can not find an actual solution.

    I am an amature hobbyist and I am using XAir XR18 in my home to control our sessions. I also want to record the sessions so I do USB to my macbook pro and Garageband.

    We have the mix sounding ok w/ the left/right XLR outputs to powered speakers and some powered monitors via the aux busses.

    My mac’s audio input and garageband’s audio inputs connect to XAir XR18 ok via USB.

    The 1/4" instruments (hi-z (1 and 2) or preamped) come through well enough, still too weak to really use though.

    All the microphones (XLR) are barely audible.

    In garageband:

    • I see the meter move for any track/input I am using (XLR mics are about half what the 1/4" ones are)
      • for grins I tried w/ or w/out phantom power on the track w/ no difference
    • When I record a given track its display is 99.9% a flat line w/ the occasional small blip
    • When I play back the recording:
      • 1/4" stuff is audible but not enough to be usable
      • Mics/XLR is barely audible
    • Each track’s “Record Level” is all the way down and the slider is disabled.
    • upping a track’s output volume and gain helps a little w/ the record level but that also makes it more likely we'll max out and clip/sound bad.

    So, assuming default settings for everything except individual track sliders, and with all of that:

    How do we get everything configured so that the output to the USB is stronger w/out maxing other levels out? 

    Thanks!

     

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    • drmuey
      RexBeckett

      @drmuey 


      Hi Dan, welcome to the community.


      A low recording level means that the pre-amp gains are too low. The mix can sound OK if channel faders and/or monitor speaker gains are raised to compensate.


      The way to fix this is to set a good gain structure throughout the sound system. This starts with setting pre-amp gains so that the input meters peak at about -12dBFS (or slightly below). Set channel faders, initially, about -5dB to 0dB. Set the Main LR fader to 0dB and adjust monitor speaker gains for a good level. From this point you can adjust individual channel faders to get the best mix. Follow the same process with any monitor mixes. 


       

      • May 31, 2019
    • drmuey
      ArunModi

      Hi,


      I have X18 and want to record my concerts thru USB connected to my Windows PC (Windows 10) for recording/ streaming live into Faceboook/Zoom etc. The problem is USB feed volume level. Is there any independent control in X18 that allows one to increase/decrease the volume of mix going thru USB without changing LR fader as higher the Fader on LR, the speakers start blasting. I have mappped my USB1 & 2 to LR respectivly and chosen the tap as 'Pre fader' in 'USB Send'.

      • April 7, 2020
    • drmuey
      Paul_Vannatto


      @ArunModi wrote:


      changing LR fader as higher the Fader on LR, the speakers start blasting. 





      Turn the input sensitivity on your speaker amps down and run the signals in the console hotter.


       

      • April 7, 2020
    • drmuey
      ArunModi

      Thanks for your suggestion. It is not so easy to change Speaker amps volume as they are at a good height and also because I dont stream and record every performance, however your suggestion is good.


      As Behringer has not provided any control for volume for USB send, the better solution in my mind is:


      in USB Send in 'I/O menu', map the channnels say 1 & 2 to LR and then chhose 'Pre-Fader' as their configuration.


      Now, whenever USB recording is needed - you can increase the fader of all inputs to desired level and bring down LR fader to a level where:


      a. people listening from speakers find it confortable, and


      b. at the same time the input singnal to 'USB Send' is at a higher DB than before.


      I have never tried 'Grouping', maybe I can group my input channels (track, microphones etc.) to a group so that any increase/decrease applies to entire group instead of changing fader for each channel individually.


       


       

      • April 8, 2020
  • alex_95
    Contributor - Level 1
    2020-04-08

    Hey there

    i got my Go XLR Mini today and ran into an issue setting it up: So far I had my PC Speakers (5.1, logitech) plugged into the three ports of my sound card and had quite satisfying surround sound. Plugging only one of the cables into the Go XLR's headphone jacks logically results in just the front two speakers working, which really isn't the desired outcome. Is there a way in a one PC Setup for the Go XLR to stay in control of all the audio (and the XLR microphone) while the ports of the soundcard emit the sound that powers my 5.1 speakers? The least favorable working option for me would be to lose the surround sound and have all 5 speakers on stereo.   

    Many thanks in advance,

    Alex

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  • RexBeckett
    Superhero - Level 3
    2020-03-21

    I have seen a few posts suggesting that the UMC drivers do not work with recent versions of Windows 10. I have a fairly new laptop, not normally used for audio, so I decided to see what happened when installing the current drivers.

     

    The PC is a Dell XPS13 (Intel Core i7 8th Gen) running Windows 10 Pro 10.0.18362 (1903). I downloaded the UMC Driver V4.59, un-zipped it and executed the setup file. I accepted all defaults but skipped the hardware connection at the end. I connected a UMC 404HD using the supplied USB cable and a USB-C to USB-A 2.0 adapter cable. The interface was recognized and appeared in Windows Device Manager, Sound, video and game controllers as Behringer UMC 404HD 192kHz. It also appeared in Windows Sound Recording and Playback devices. I verified recording and playback of all channels through ASIO and WASAPI using Reaper (x64).

     

    Just to see whether it mattered, I updated Windows to 10.0.18363.720 (1909). I retested recording and playback through ASIO and WASAPI and it all still worked. I noticed that Reaper (x64) was automatically added to the Privacy -> Microphone list of permitted applications.

     

    I disconnected and reconnected the UMC 404HD a few times without any problems. I also tested with a USB-C to USB-B cable which also worked correctly.

     

    While Reaper (and probably many other DAW packages) can select all the inputs on the UMC 404HD, the same is not the case with Windows built-in sound control. Windows 10 1909 treats the UMC inputs as mono and uses only the left side of each pair. Applications that depend on Windows sound control (e.g. Audacity) are affected by this so a stereo recording will have the left input on both sides. This does not happen on Windows 10 1803 so one of the recent updates has caused this. I have yet to find any setting in Windows Sound Control Panel that resolves this issue.

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    1 284
    • RexBeckett
      Just4Fun

      ¿Any news?

      I'm interested in your progress because I have a problem that may be related to that.


      (in my case I can only record with the First input, the rest are not working).

      • March 23, 2020
    • RexBeckett
      RexBeckett

      I have discovered that this issue is not confined to the UMC products and driver. I tested with a USB sound interface using Windows built-in drivers and found the same problem. But this has led me to discovering a solution for the UMC interfaces.


       


      Open Windows Control Panel -> Sound -> Recording tab, select IN 1-2 and click Properties. Select the Enhancements tab and check the option: Disable all enhancements. Click OK. Make the same change to IN 3-4 if required. This stops Windows treating the inputs as a mono source. I have tested all four inputs on the UMC 404HD and they now work correctly with Audacity.

      • March 23, 2020
    • RexBeckett
      ESD

      Thanks! I'm going to try that later today, see if that also does something for the issues I've been having since updating Win10 on our church recording PC.


      Recording through the WASAPI driver still worked fine after the upgrade, but playback was choppy as if there wasn't enough processing power available. After also upgrading the driver, 4-channel recording was no longer possible in Audacity, only 2-channel 1+2 or 3+4 -- which fails, because it doesn't seem to be possible to record fewer channels than the device provides. (This never was possible, not on our X-USB either, it results in a 'device not found' error when starting recording.)


      This is definitely not because we're not using ASIO, we've been doing 4-channel recording through WASAPI on our UMC404HD since 2017 (we don't need low-latency operation, recompiling Audacity is a hassle and Audacity is already complex enough for most techs.) The other Windows audio driver access methods -- MME and DirectSound -- indeed only support 2 channels.

      • March 29, 2020
    • RexBeckett
      ESD

      It's unrelated, unfortunately, but I left the enhancements switched off in any case...

      • March 30, 2020
    • RexBeckett
      CT1

      In your message you mention "I verified recording and playback of all channels through ASIO and WASAPI using Reaper (x64)."


      Are these included in the UMC_v4.59 drivers in the Audacity software or did you download and installed these separately? 


      Many thanks - Charis

      • April 7, 2020
  • MattHooper
    Contributor - Level 2
    2020-01-20


    Can we please get a fix for ios 13, major issues unlocking the software. 

    0 289
  • victoryoverall
    Contributor - Level 2
    2020-02-27

    I’ve had a Behringer U-Phoria UMC22 USB audio interface since early January 2020, bought through thomann.de. Since new I've had some severe noise interference which is making playing or recording effectively impossible. I’ll explain the problem and all the solutions I’ve tried, so brace yourselves, this will be long… (TL;DR at the bottom for those not ready for story time)

    The noise is a high pitch whistle, at roughly 3.15kHz. I play metal guitar with high gain, so this whistling noise becomes unbearable once run through virtual tube screamer and high gain amp setups. This noise is present whether I have my guitar plugged into the interface, or no mic/instrument plugged in at all, so I know it's not my guitar or cable. The exact same noise at the exact same frequency is present when using the interface on both my MacBook Pro 2015 and an iMac 2017.

    Here’s a link to a video showing the issue:
    https://drive.google.com/file/d/1lhKzWY4QlUMc_eDWdr5OoncoNV94RbIC/view?usp=sharing

    You can see the spike in the EQ analyser and hear it if you turn up your volume. This EQ analyser and sound is without any other plugins, just the raw input from the UMC22 with no mic/instrument plugged in. The shifts in the frequency are when I turn on/off the phantom power and adjust the Gain 1 knob.

    To save a lot of back-and-forth questions and troubleshooting, here’s a list of various things I’ve tried:

    • Using a different computer (iMac 2017)
    • Using different audio plugins (from Ignite Amps, LePou, built-in Garageband, etc.)
    • Using Line 1 and Inst 2 inputs (noise is present even with no instrument connected)
    • Running the sound output through the internal speakers/headphones so the interface is only dealing with input
    • Turning off all WiFi and Bluetooth sources in the house
    • Switching off WiFi and Bluetooth on the computers themselves
    • Unplugging all peripherals
    • Switching off all nearby electrical devices
    • Using the MacBook whilst charging and just on battery power
    • Connecting the UMC22 to each of the computer’s USB ports
    • Connecting the UMC22 through a high quality powered USB hub
    • Having phantom power turned on and off
    • Using my MacBook Pro and UMC22 outside of my house, and in my car (parked with ignition off of course) in an attempt to get away from any potential interference in my house

     

    The sound was present in every situation above, so I can’t help but conclude it’s the UMC22 that’s at fault.

    When the phantom power is switched on/off the frequency of the whistling interference “travels” up and down a bit, before settling back at 3.15kHz. Sounds like someone trying to tune an old radio.

    This “radio tuning” can sometimes be heard when adjusting the Gain 1 knob. This is the Gain for the Midas preamp channel that has the phantom power.

    I’ve tried various noise gate plugins to just deal with it, but the noise is so prevalent that the moment I start playing the guitar it’s instantly noticeable. I’ve also tried using EQ to make an extreme -30dB cut at 3.15kHz before any pedals/amps in my signal chain, but this badly affects the tone and the noise is still noticeable once I start playing.

    This interface was bought solely to play and record guitar using virtual pedals/amps/cabs, but this noise is so intrusive it makes practise very unenjoyable and ruins any recording. I’m super disappointed as I had seen some great reviews for this interface.

    Has anyone had this problem, and maybe know of a solution? Should I get a replacement? Or is this an inherent problem with the UMC22 and should I just get a different interface altogether?

    TL;DR My Behringer UMC22 constantly makes a high pitch noise around 3.15kHz in all different situations/setups I’ve tried. Faulty unit, common fault, or inherent problem?

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    • victoryoverall
      bugatputhaw

      I have exactly the same problem sir .. I purchased mine last january 29 2020 thru Lazada Philippines. Did you solved your problem ?

      • February 27, 2020
    • victoryoverall
      RexBeckett

      @victoryoverall @bugatputhaw 


      Hello Jason and Francis, welcome to the community.


       


      No this is not normal behavior for a UMC22. I would contact your supplier for a return. If they will not help, I suggest that you raise a Care ticket for Service Repair explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Also make sure that you fill-in every required field in the Care form.


       


      I must compliment you, Jason, for your thorough investigation of the problem. You certainly do not give in easily!

      • February 27, 2020
    • victoryoverall
      victoryoverall

      @RexBeckett Thanks for your feedback and information on what steps to take next.


      I certainly don't give in that easily I have a strong DIY ethic, and I prefer to get to the root of a problem myself before I bother others or point the blame at anything. I've been trying on-and-off over the past two months to figure this out so I'm past the thomann.de 30-Day Money-Back Guarantee, but they do provide a 3-Year Warranty no matter if the manufacturer's warranty is less. Hopefully they'll agree that this is a faulty item and I'll get replacement or repair.


      Thanks again for you help.

      • February 27, 2020
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