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156 posts
  • phenompenguin
    Contributor - Level 1
    2020-04-30

    Just opened and set up my interface (Behringer UMC 1820) and the audio for the headphones is so low even when turned all the way up. Am I missing something? How do I control the audio so I can hear?

    0 45
    • phenompenguin
      RexBeckett

      @phenompenguin 


      Hello Johnathann, welcome to the community.


       


      The headphone output on the UMC1820 has a maximum level of +21.5dBu which should be enough for most headphones. What make/model of headphones are you using? Check the playback volume setting in your DAW or media player software.

      • April 30, 2020
  • CKa
    Contributor - Level 3
    2019-07-15

    In the advert for the "TC-Helicon Go Guitar" it says "with the creative suite of TC Helicon mobile apps"  but this suite to be used with this device is nohwere to be found?

    SO What apps does the "Go Guitar" work with ?

    Als it say it can connect to PC, but how, which adapter, what driver, what program, is nohwere specified..

    DId i get cheated when i bought this "TC-Helicon Go Guitar: device then? up to now it seems totally unusable...

    read more...
    0 1,449
    • CKa
      TCH-Rob

      Hi @CKa,


       



      We are currently working on expanding the TC Helicon suite of apps but right now only the "Go Record" app is available.  This app is primarily focused on vocals but also works with Guitar.

      The companion app for GO GUITAR and GO GUITAR PRO will be a powerful guitar amp-modelling and effects app which we're very excited about; it's still in beta, but should be ready soon! Your Go Guitar will also work with 3rd party audio recording apps.
      • July 16, 2019
    • CKa
      CKa

      Ok, thank you, i will have to be patient then i guess.


      The text on your website : 


      " TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store!" 


      Together with the "QUickstart"  Youtube presentation by Elli at : 


      https://www.youtube.com/watch?v=AxbBNZI51Do


       sold me the device, but this now feels a bit misleading for somreason, sorry to have to say so...


      But we will see if any of this  "extensive arry of mobile applications" will become available at any time soon, hopefully it will. 


       

      • July 16, 2019
    • CKa
      TCH-Spencer

      Hey @CKa,
      Sorry to hear you're feeling mislead about getting Go Guitar...


       


      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):



      • 4 pedals:  Over Drive, Super Chorus, Small Phaser, Analog Tremolo

      • 1 amp head:  Super Clean

      • 1 speaker cab:  FBlues 1x12 Combo

      • 3 microphones:  Flat, Dynamic S57, Condenser kh40

      • 4 rack effects:  Super Chorus, Analog Delay, Analog Tremolo, Small Phaser

      • Chromatic monophonic tuner (polyphonic tuner must be unlocked)

      • All other features - including metronome, backing track import, recording, MIDI learn, and more


      If that's not enough for you, there are lots of other guitar amp sim apps out there.  There are even a bunch of free ones - here are some free guitar amp sim apps I've used (on Android) and can recommend:  ToneBridge, BandLab, and Deplike to name a few.

      • November 28, 2019
    • CKa
      CKa

      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      -- Nope, this link leeds to an empty page ... 


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):


      -- Nope, this link leeds to an empty page also ...


      Your product page at URL :


      https://www.tc-helicon.com/Categories/Tchelicon/Mobile/Interfaces/GO-GUITAR/p/P0DP5#googtrans(en|en) 


      Still claims :


      "Want to add some effects to your guitar or record the riffs you’ve been working on? GO GUITAR integrates seamlessly with the creative suite of TC Helicon mobile apps. When it comes to sparking your creativity, TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store! And if that's not enough"


      So i am wondering where this suite of specially designed app's are to be found, because it just is not there as far as i can tell...


      So i cn say in honesty : it is still misleading for anyone interested in thi TC-Helicon product


       

      • December 25, 2019
    • CKa
      TCHelicon-Tad

      Our apologies. The link was working last month when it was posted. I think our web development team has moved the article to a new location. I will work on getting a new link for you. 

      • January 14, 2020
  • HellBoy
    Contributor - Level 1
    2020-04-28

    My audio in my headphones cuts out when I use my scroll wheel on my mouse, and when I go to full screen. Is there any troubleshooting out there for this problem?

    0 53
  • piternicolaas
    Contributor - Level 2
    2020-04-27

    What's the best way to connect this mixer and interface? Seen the fact that the interface only records mono, what would be the best way to set this up? I want to mainly use it for recording vocals, the line out from my amp and straight up signal from my guitar.

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    0 133
    • piternicolaas
      RexBeckett

      @piternicolaas 


      Hello Piter, welcome to the community.


       


      The UMC22 can record both inputs as a stereo track. If you are only getting a mono recording, see these notes for a possible fix.


       


      While you could connect the Main LR outputs from the mixer to Line 1 and Inst 2 inputs, the two inputs have different characteristics so would not sound the same. You really need an interface like the UMC202HD for good stereo recording. The UMC204HD is even better as you can listen to a mix of playback and input channels.

      • April 27, 2020
    • piternicolaas
      piternicolaas

      Well seen the fact that the mic/line in input is a low impendance input for the preamp and the inst 2 input is a high impendance input for unamplified instruments, you can't really record stereo can you? Nonetheless i was wondering what would be the best way to set this up with the gear that i have. Perhaps using a stereo to mono cable but still connecting the l/r outputs from the interface so i can listen/playback in stereo?

      • April 27, 2020
    • piternicolaas
      RexBeckett


      @piternicolaas wrote:


      Well seen the fact that the mic/line in input is a low impendance input for the preamp and the inst 2 input is a high impendance input for unamplified instruments, you can't really record stereo can you? Nonetheless i was wondering what would be the best way to set this up with the gear that i have. Perhaps using a stereo to mono cable but still connecting the l/r outputs from the interface so i can listen/playback in stereo?





      @piternicolaas 


      I am not sure what you mean by a stereo to mono cable. You could just connect one of the mixer outputs to the UMC22 Line input, pan the mixer channels that you want to record to that side and record mono tracks. You could listen to stereo playback through the 2-Track inputs by pressing the 2-TR To CTRL Room button.

      • April 27, 2020
  • CamS
    Contributor - Level 2
    2020-04-27

    Love my XR-18 and have used it as a recording interface and a live mixer.  More recently, I'm trying to use it to stream live multi-channel audio to Facebook Live and I'm having a lot of difficulty.  I see the XR-18 as an option for the audio feed in Facebook, however the audio is not passing through -- I get silence. Has anyone used their XR-18 to webcast a stream on Facebook Live?  First I'd like to confirm that it CAN be done, then if so, I can work on getting it working!

    Thanks in advance!

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    0 66
    • CamS
      RexBeckett

      @CamS 


      Hello Camille, welcome to the community.


       


      What type of device are you using to stream from the XR18? (Windows PC, Mac, Tablet, iPad, etc)


       

      • April 27, 2020
    • CamS
      CamS

      Sorry for the lack of detail! Yes, I'm connected to the XR18 using a MacBook Pro. I'm streaming Facebook via Chrome, on that same Mac. What I ended up doing was mixing through the XR18, but also plugging-up a Focusright Scarlet and running cables from the XR18 main outs into the Scarlet. Then I streamed the audio from the Scarlet. It worked fine, but clearly feels like an extra piece of gear that shouldn't be required. 


      FYI, when I was initially trying to stream from the XR18 I had not yet connected the second interface, so there wasn't any confusion between the two. I only added that as a "plan B" when I couldn't get the audio from the XR-18 to stream.

      • April 27, 2020
    • CamS
      RexBeckett


      @CamS wrote:


      Sorry for the lack of detail! Yes, I'm connected to the XR18 using a MacBook Pro. I'm streaming Facebook via Chrome, on that same Mac. What I ended up doing was mixing through the XR18, but also plugging-up a Focusright Scarlet and running cables from the XR18 main outs into the Scarlet. Then I streamed the audio from the Scarlet. It worked fine, but clearly feels like an extra piece of gear that shouldn't be required. 


      FYI, when I was initially trying to stream from the XR18 I had not yet connected the second interface, so there wasn't any confusion between the two. I only added that as a "plan B" when I couldn't get the audio from the XR-18 to stream.





      @CamS 


      Have you set the XR18 to route the main mix to USB Sends 1/2? Using XAir Edit, that would look like this:


      In/Out, USB SendsIn/Out, USB Sends


      The input could also be blocked by the Mac Settings -> Privacy -> Microphone settings.

      • April 27, 2020
  • Jeffkelley
    Contributor - Level 2
    2020-04-26

    What is the easiest way to record off of my Behringer Europort PPA500BY? I am using a background cd played through my lap top running through the pa system as well as one voval on a mic. 

    0 63
    • Jeffkelley
      RexBeckett

      @Jeffkelley 


      Hello Jeff, welcome to the community.


       


      The only way to get a cable recording feed from the PPA500BT would be to run the speaker cables through a passive DI box like this. This would give you a pair of mic-level signals so you would need a two-channel preamp/USB interface to connect to a PC for recording. The UMC202HD would be a good choice for this.


       


      It would probably be easier to set up a USB microphone in front of the speakers and record through that...

      • April 26, 2020
    • Jeffkelley
      Jeffkelley

      So doing it the first way I would plug everything into a computer to record. The second way would be to use a mic. Both ways I would record into a computer, like to a thumb drive? Which way would I get the best quality recording?


      Thanks a lot for your time.


      Jeff

      • April 27, 2020
    • Jeffkelley
      RexBeckett


      @Jeffkelley wrote:


      So doing it the first way I would plug everything into a computer to record. The second way would be to use a mic. Both ways I would record into a computer, like to a thumb drive? Which way would I get the best quality recording?


      Thanks a lot for your time.


      Jeff





      @Jeffkelley 


      Yes both methods would record to a PC. You could then copy the recording to a USB stick if required. If you don't want to use a computer, there are standalone portable recorders like one of the Zoom models.


       


      Which would be the best quality? Usually a cabled recording would be better as it minimizes interference from ambient sounds. Sometimes, though, the natural room reverberation can make a mic'd recording sound good.

      • April 27, 2020
    • Jeffkelley
      Jeffkelley

      Thanks. I am looking at a mic and headphone set. It is a Shure MV5. Is that a good option?

      • April 27, 2020
    • Jeffkelley
      RexBeckett


      @Jeffkelley wrote:


      Thanks. I am looking at a mic and headphone set. It is a Shure MV5. Is that a good option?





      @Jeffkelley 


      I don't have personal experience of the Shure MV5 USB mic but it looks as though it should be good for recording.

      • April 27, 2020
  • jayp
    Contributor - Level 2
    2020-04-23

     

    I have recently added a UMC404HD to my very basic set-up.  This is primarily based around FL Studio 20 and ASIO4ALL v2 on a well-provisioned Windows 10 desktop.  The UMC is used as a 2x stereo audio input to supplement a Steinberg UR22.

    The UMC404HD works well and everything goes as expected.

    There is one caveat, after a while there is distortion of any playback sound even if the UMC is nowhere in the chain - not input or output. All that is required is the UMC WDM device to be loaded and active in ASIO4ALL.  Any output will start to distort within about 2 minutes - it does sound like buffer overruns or memory corruption of some kind. 

    If the UMC device is not active in ASIO4ALL the problem does not occur.  I need to stress that this is not a function or feature of the hardware in use but the mere presence of an active WDM driver.  Even if the playback is distorting the sampling from the UMC is totally fine.

    I have tried experimenting with various permuations of ASIO4ALL options as well as sample rates but the problem persists. It is very reproducable for any given set of parameters and using any FL Studio demo track.

    I am prepared to accept that it is some pecularity of my set-up but it was working before the UMC was added and it works when the UMC WDM driver is deactivated in ASIO4ALL.  I am mentioning it here in case anyone else has experienced this and has a viable workaround. Switching the device on and off in ASIO4ALL is far from ideal and I'd like to avoid that if possible.

     

    read more...
    0 84
    • jayp
      DaveMorrison

      @jayp 


      Why don't you use the UMC Driver 4.59.0 ASIO driver (or Windows Driver 4.38 ASIO). ASIO4ALL isn't a real driver. It's just a kludge to allow ASIO only software to use Windows native drivers.

      • April 23, 2020
    • jayp
      jayp

       


      I can reproduce the problem in Tracktion Waveform too. 


      It does seem that the UMC WDM driver or its interplay with other WDM drivers via ASIO4All is causing grief of some kind.  I am happy to try out a debug version if one is available. In the meantime, I'll adjust the workflow to avoid enabling UMC in an ASIO4All configuration and wait to see if anyone else reports the same problem.

      • April 24, 2020
  • leenvroegop
    Contributor - Level 1
    2020-04-05

    Can someone help me?
    I have an HP laptop, i5 inside and i upgraded the memory to 8gb. Ive bought a Beringer Umc202hd DI and i use audacity.
    It sure records, but i still have a latency on my headphone ☹️
    Does anyone has any tips to get rid of the delay?

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    0 112
    • leenvroegop
      RexBeckett

      @leenvroegop 


      Hello Leen, welcome to the community.


       


      The Windows driver for the UMC202HD provides a low-latency ASIO interface. Unfortunately, Audacity does not support ASIO so it uses Windows WASAPI interface which has poor latency. The best solution is to switch to a Digital Audio Workstation (DAW) that supports ASIOReaper is a popular DAW that is used by many members of this community and it supports ASIO. It can be downloaded and tested, free, for up to 60 days. 

      • April 4, 2020
    • leenvroegop
      Zugig

      Is this true for whatever interface Mac OSX uses for audacity? I can get my 02HD to produce any volume into Audacity.

      • April 21, 2020
    • leenvroegop
      DaveMorrison

      @Zugig 


      Mac OS doesn't use or need ASIO drivers. The UMC 202HD is class compliant so it needs no drivers.


      Which OS version are you using?


      Can you record and play using Quicktime Player?


      For Mojave and  Catalina to allow sound in: System Preferences: Security: Privacy and Microphone. Check the software you want to allow.

      • April 21, 2020
    • leenvroegop
      Zugig

      Dave, yes, I can record in Quicktime but it is very muted as with Audacity. I've ordered an exterior 48v power supply and a cable to connect to the audio in port on the iMac. I'll check that to see if it improves the quality and tone of the recording. Probably be three weeks before I receive everything though. Thanks for your reply.


       

      • April 24, 2020
    • leenvroegop
      RexBeckett


      @Zugig wrote:


      Dave, yes, I can record in Quicktime but it is very muted as with Audacity. I've ordered an exterior 48v power supply and a cable to connect to the audio in port on the iMac. I'll check that to see if it improves the quality and tone of the recording. Probably be three weeks before I receive everything though. Thanks for your reply.


       





      @Zugig 


      If Audacity on Mac works the same as on Windows, there is an input level control that may need raising:


      Audacity Input LevelAudacity Input Level


      To see this control, open View -> Toolbars and enable Mixer Toolbar.

      • April 24, 2020
  • SteveWest
    Contributor - Level 2
    2020-04-20

    I've had a UM2 interface for a couple of years and have been very happy with how it has worked with my Linux computer. Recently I tried it on a friend's iMac but have had some weird problems. The Mac is only a few months old and is running Catalina and all the latest software updates. The Mac recognises the interface OK and audio playback is fine. If, for example, I play an audio file on the Mac, it sounds great through headphones plugged into the UM2.

    However, using a mic and/or guitar plugged into the UM2, and monitoring the sound in Garage Band, the sound is terrible. It breaks up, crackles, has an audible time lag and a warbling sound like ring modulation. We tried plugging the UM2 directly into the Mac's USB and also into a USB hub plugged into a Thunderbolt connector. Both were the same.

    any suggestions, please, as to what might be causing this, and how we can fix it?

    Many thanks

    Steve

     

     

     

     

     

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    0 100
    • SteveWest
      DaveMorrison

      @SteveWest 


      It sounds like you got the Microphone privacy issue sorted. The crackling sounds could be sample rate mismatch. Check the app Audio/MIDI setup to change/check them.

      • April 19, 2020
    • SteveWest
      DaveMorrison

      @SteveWest 


      Audio/MIDI setup is the way to set inputs and outputs, sampling rates for applications that have no audio controls (like GB, Zoom, OBS, etc). It's sounds like ou are have buffer problems, but I don't think you can change that in GB. Logic Pro X (which looks like GB) is much more flexible.


      Can you get a clean recording using Quicktime player?

      • April 20, 2020
    • SteveWest
      SteveWest

      @DaveMorrison Hi Dave,


      Thanks for this. Sorry for the slow reply but I haven't been well the last couple of days (getting better now). I am not very familiar with Macs so I'd missed the Audio/Midi setup app...thanks for pointing me at that. So I was able to change the UM2 to 44.1kHz.


      We've just tried recording with Quicktime player, as you suggested. I tried counting to ten into the mic plugged into the UM2. Playing back the recording, 1 to 5 recorded OK; 6 sounded a bit broken up; 7 disappeared completely and 8, 9, 10 were very late and broken up. We repeated this a few times with similar results. The audio is OK for a few seconds then increasingly goes adrift. We tried the same with Garage Band and got similar results.


      Any ideas what we could try next?


      Thanks again.


      Steve

      • April 22, 2020
    • SteveWest
      DaveMorrison

      @SteveWest 


      Glad your feeling better.


      I'm about out of ideas. It should be working now.


      Have you tried 48kHz? In Garage Band under Preferences: Advanced you can turn off 24-bit recording.


      It don't think that will help...


      It's probably time to use the Support menu at the top of this page and see what the manufacture can tell you.

      • April 23, 2020
  • gj1
    Contributor - Level 2
    2020-04-20

    Hello, have latest drivers but can only assign inputs 1-2 or 3-4 not all 4 simultaniously which i need to record drum tracks on to either Studio One or Cubase DAW IMG_0522.jpg

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    0 135
    • gj1
      Paul_Vannatto

      Hi @gj1 


      Did you not install the ASIO drivers (found here)?


       

      • April 20, 2020
    • gj1
      gj1

      Yes Paul, the one 2nd from bottom – v4.59.0_2019-03-14_setup


       


      Is that correct ASIO?

      • April 20, 2020
    • gj1
      Paul_Vannatto


      @gj1 wrote:


      Yes Paul, the one 2nd from bottom – v4.59.0_2019-03-14_setup


       


      Is that correct ASIO?





      Yes that is the correct drivers (but don't see it in your screenshot - 2nd from bottom is "Mice and other Pointing Devices"). If it is installed, then you should be able to access the ASIO drivers in Studio One or Cubase. The other drivers at the top of your screenshot are the Windows drivers, which can only access one stereo pair at a time (another reason why I recently switched from Win7 to linux Mint).


       

      • April 20, 2020
    • gj1
      gj1

      IMG_0524.jpg

      • April 20, 2020
    • gj1
      gj1

      2nd from botton on link you sent is drivers installed.  is there other software?  still DO NOT have option in studio DAW to have 1-4 inputs simutaniously 

      • April 20, 2020
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