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165,420 members
156 posts
  • mediajake1
    Contributor - Level 2
    2020-05-06

    Greetings, I am having an issue where I cannot get my iMac, Logic Pro X to recognize the interface.  I am using the USB to computer connection, and I do have the powercord in use.  The drivers available for download are .exe files and I cannot seem to figure out how to install these.  I am running OS X 10.15.4 on iMac 2013

    Any help is greatly appreciated.  Thank you so much. 

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    0 46
    • mediajake1
      RexBeckett

      @mediajake1 


      There don't appear to be any forum members with experience of this setup, Jake. I suggest that you raise a Care ticket for Technical Support explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.

      • May 6, 2020
  • nsimcox
    Contributor - Level 1
    2020-02-01

    Hello,

    I am trying to record vocal and guitar using the UM2 with Audacity software on Windows 10.

    The vocal is getting recorded through the first XLR input but the guitar, which is plugged in to the second

    instrument input is not getting recorded.  When I test the recording levels, the vocal is coming through but the guitar is not.  Please help. Thanks!

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    0 91
  • JamesMarquette
    Contributor - Level 2
    2020-04-21

    Does anyone know what the differecnce is between the legacy prodcut UMC404 and the UMC404HD?   I'm using the legacy with Reaper and Jamulus and wonder if there is any latency difference between the 404 and 404HD.   

    0 62
    • JamesMarquette
      stewwest

      UMC404HD is 24bit, while the older UMC404 is max 16bit

      • May 5, 2020
    • JamesMarquette
      ThomasAlexander

      Hello James,


      I don't think there is much difference. The one thing I noticed is this for the legacy 404: Audiophile 24-Bit/96 kHz. So the old 404 goes up to 96 kHz, while the 404HD goes to 192 kHz. Someone correct this if I'm mistaken: I think you can get less latency at the higher sample rates as long as you have enough processing power. But of course the file sizes will be much larger for recordings. I would say that most people should be unaffected by the difference between 96 and 192.

      • June 5, 2020
  • BrianMolina
    Contributor - Level 1
    2020-05-05

    Hello tribe. I am struggling with getting along with this interface. I want to like it better than the Native Instruments KA6 Mk1 because it has a better headphone amp and im almost exclusively in sennheisers.

    However going between the DAW and my online school videos is a real chore because I cannot manually change my sample rates. I like my sample rate in the 96k range in my daw for super low latency on amp sim plugins but my school videos always want 48k.

    I have to unplug my interface and reconnect and close out programs and restart them to be able to get any working.

    This is really frustrating and I am sure that other 204hd owners are experiencing the same thing.

    Has anyone found a solution to this?

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    0 40
    • BrianMolina
      RexBeckett

      Hello @BrianMolina , welcome to the community.


       


      You can change the UMC204HD sample-rate through Windows Control Panel. Open Control Panel -> Sound -> Playback, select the UMC device and click Properties. The sample rate can be set on the Advanced tab.

      • May 5, 2020
  • minnie08
    Contributor - Level 2
    2019-12-23

    When will i recieve the email after product registration so i can acssses the bundled software

     

    0 501
    • minnie08
      KenMitchell

      Hi Mike @minnie08 , 


       


      Welcome to the community.  I typically get mine with 30 minutes of registering a product. Have you checked your spam folder?   The bundled software is Tracktion Waveform 8 OEM so, in the mean time, you can get started with the Free Tracktion T7 which is file compatible with Waveform. 


       


      https://www.tracktion.com/products/t7-daw


       


      Once you get the redemption code you can go here: 


      https://www.tracktion.com/products/waveform-daw-oem


       


      Hope this helps, 


      Ken


       


       

      • December 23, 2019
    • minnie08
      broneoppa

      Same issue for me here, registration comes back with an error saying to try later, and 3 attemots of registering via care center just instantly changes it to "problem solved" I even tried it without letters and only numbers. I put up a general ticket asking for registration assistence and it hasnt updated in 3+ days. Like others the hardware is great and works out of the box but the registration/software bundle side has been unintuitive and not functional. I suppose worst case scenario I can pirate trackiton 8 since its supposed to be in my possesion anyway

      • March 3, 2020
    • minnie08
      RexBeckett

      @broneoppa 


      Hello Brion, welcome to the community.


       


      The error message from the Care ticket system often means that some of the required information is missing or invalid. I hope they find a way to give more useful messages. Meanwhile, if you let us know the case numbers that were issued, we can have someone look into them to see what's going wrong.


       


      Stay tuned to your email spam folder - replies have been missed this way.

      • March 3, 2020
    • minnie08
      timminsh

      I have the same problem. I registered the UM2 on Sunday, 3May2020 and still no email from Behringer with code. I am in a Jam group and I need to get this going so I can join in soonest. Can someone tell me how to solve this? Please??????

      • May 4, 2020
    • minnie08
      AlexLane

      Hi @timminsh ,


       


      Could you send me your case number in a private message please? I will investigate this for you

      • May 5, 2020
  • TSalvador
    Contributor - Level 2
    2020-05-03

    I have both ASIO and BEHRINGER_2902_X64_2.8.40 drivers installed and even so the input channels don't work. I already tried to install them one at the time and it did't work. Does anyone know how to solve it?

    Audio Input.png

     

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    0 109
    • TSalvador
      RexBeckett

      @TSalvador 


      Hello Thiago, welcome to the community.


       


      The UMC22 is supported by Windows 10 using its standard USB audio drivers. See these notes for details. If you have installed a non-standard driver, you may need to uninstall it through Windows Control Panel -> Programs and Features.

      • May 3, 2020
    • TSalvador
      TSalvador


      @RexBeckett wrote:


      @TSalvador 


      Hello Thiago, welcome to the community.


       


      The UMC22 is supported by Windows 10 using its standard USB audio drivers. See these notes for details. If you have installed a non-standard driver, you may need to uninstall it through Windows Control Panel -> Programs and Features.





      I can't find the USB Audio Codec on the list:


      Audio.JPG

      • May 3, 2020
    • TSalvador
      RexBeckett


      @TSalvador wrote:




      @RexBeckett wrote:


      @TSalvador 


      Hello Thiago, welcome to the community.


       


      The UMC22 is supported by Windows 10 using its standard USB audio drivers. See these notes for details. If you have installed a non-standard driver, you may need to uninstall it through Windows Control Panel -> Programs and Features.





      I can't find the USB Audio Codec on the list:


      Audio.JPG





      @TSalvador 


      That is because you have installed the BEHRINGER_2902_X64_2.8.40 driver. This is an old driver that was, I think, intended for use with Windows 7. I have seen claims that it works with WIndows 10 but I have not tried it. I believe this driver provided ASIO support without the need for ASIO4ALL


       


      If you have ASIO4ALL connected to the UMC22, it may prevent the DAW from opening it directly.

      • May 3, 2020
    • TSalvador
      TSalvador

      The audio interface only works with the Behringer driver installed. The ASIO driver don't allow me to do a normal use of it, only works in Ableton.


      So I need the Behringer driver so the inteface works when not using Ableton.


      Is there another alternative to the BEHRINGER_2902_X64_2.8.40 driver?

      • May 4, 2020
    • TSalvador
      RexBeckett


      @TSalvador wrote:


      The audio interface only works with the Behringer driver installed. The ASIO driver don't allow me to do a normal use of it, only works in Ableton.


      So I need the Behringer driver so the inteface works when not using Ableton.


      Is there another alternative to the BEHRINGER_2902_X64_2.8.40 driver?





      @TSalvador 


      As I mentioned, that is an old driver originally intended for Windows 7. Windows 10 supports simple stereo USB interfaces with its standard drivers. ASIO4ALL can be used with the standard drivers to provide lower-latency ASIO support for DAWs.

      • May 4, 2020
  • RexBeckett
    Superhero - Level 3
    2020-04-04

    These notes concern Behringer's range of analogue mixers with built-in USB interfaces and also the simple stereo USB interfaces (e.g. UCA202, UFO 202, UCA 222, UM2 and UMC22). They do not apply to the X18, XR18, MR18, X32, M32, UMC202HD, UMC204HD and UMC404HD products which have specific ASIO drivers.

     

    Windows 10 supports simple stereo sound USB interfaces using its built-in drivers. When such a device is connected, Windows usually installs it as USB Audio CODEC. If the device has installed correctly, it will appear in Windows Control Panel -> Device Manager under Sound, video and game controllers:

    Device ManagerDevice Manager

    If it is not shown here, or has a yellow error flag, it did not install correctly. Find the device in the list - it may be marked as Unknown. Right-click on it, select Uninstall and disconnect the USB cable. Reboot the PC and reconnect the USB cable. If it still does not install correctly, try with a different USB cable and/or PC USB port. Some USB 3 ports can give problems with these USB audio devices so use a USB 2.0 port if possible.

     

    The USB audio device should also appear as an option for recording and playback in Windows Control Panel -> Sound. Some applications (e.g. Audacity, Zoom) have settings that allow the device to be selected through Windows WASAPI interface. Applications that do not have sound input/output options will normally use the devices that are set as defaults through Control Panel -> Sound -> Recording and Playback.

    Sound, RecordingSound, Recording

    Sound, PlaybackSound, Playback

     

    Windows may treat a new USB device as a microphone and use only the left channel. This can usually be corrected by opening the properties (right-click and select Properties), selecting the Advanced tab and setting the format to one of the 2 channel options. This is also where the sample-rate and bit-depth can be set. Some applications require specific formats to be set. The Zoom application, for example, requires 48000Hz sampling-rate for both input and output devices. Some of the audio enhancement modes can also cause stereo inputs to be treated as mono. I find it is usually better to turn off the enhancements for both recording and playback devices.

    Recording, AdvancedRecording, Advanced

    Playback, EnhancementsPlayback, Enhancements

     

    Both the recording and playback devices have level controls. These can be seen on the Levels tab within the device properties. Some applications also provide these level controls on their GUIs (e.g. Audacity, Zoom). If your input or output levels are too low, check these controls. If Zoom is set to use automatic mic level control, it can leave the recording device level turned down when it exits.Recording, LevelsRecording, Levels

     

    Recent versions of Windows 10 have a privacy feature that can prevent applications using the microphone (which includes any audio input). If your application does not receive any sound input from the selected device. check on Settings -> Privacy -> Microphone that access is enabled for desktop apps.

    Privacy, MicrophonePrivacy, Microphone

    Privacy, MicrophonePrivacy, Microphone

     

    All of the above applies to applications that use the USB audio device through Windows sound management (WASAPI). Some Digital Audio Workstation (DAW) software (e.g. Reaper) also supports the ASIO sound interface which may provide better latency performance. The drivers for digital mixers and the UMC HD interfaces provide ASIO support directly. There is a special driver that can provide an ASIO interface for the simple stereo USB devices - it is called ASIO4ALL. This optional driver works with the standard Windows drivers to bypass some of Windows sound processing to improve latency. This only works for applications that support ASIO - it has no benefit for programs that only work with WASAPI (e.g. Audacity, Zoom). Before attempting to use ASIO4ALL, ensure that the USB audio device is installed and working as described above.

     

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    2 422
    • RexBeckett
      RexBeckett

      These additional notes concern most of the small analogue mixers with integrated USB interfaces. They will also mostly apply to small non-USB mixers that are connected through the 2-Track inputs/outputs to simple stereo USB interfaces like the UCA202. The USB interfaces support simultaneous stereo record and playback but with some limitations.


       


      The stereo recording feed is taken from the Main mix. It does not support multitrack recording of individual mixer inputs. It is possible to record two inputs by panning one to extreme left and the other to extreme right. The resulting stereo recording can be split into two mono tracks using DAW track editing functions. Using Audacity, for example:


       


      Audacity Track MenuAudacity Track Menu


       


      Playback from USB is controlled by two buttons. When 2-TR/USB To Main is pressed, the USB playback will be added to the Main mix. To avoid possible feedback, this button also mutes the USB recording feed. When 2-TR/USB To Phones/CTRL RM is pressed, the USB playback is fed to the Phones and CTRL Room outputs replacing the Main mix. This button does not mute USB recording.


       


      This arrangement works well for normal recording and subsequent playback but is not so good for recording a new track while listening to playback from previous ones (overdubbing). Ideally this requires Phones or Control Room output of a mix of the recording and playback signals. This is not possible with the built-in USB interface. The same situation applies to multi-participant streaming. Possible solutions for this include:


       


      Listening through monitor speakers or a headphone amplifier with dual inputs. The Main LR outputs are connected to one input and the Control Room outputs are fed to the other. If the 2-TR/USB To Phones/CTRL RM button is pressed, both the recording and playback signals will be heard.


       


      Connecting the 2-Track outputs to the 2-Track inputs and pressing the 2-TR/USB To Phones/CTRL RM button. This will give you a mix of USB playback and the mixer output on the Phones and Control Room outputs. You would need to use the PC output level control to balance the two sources.


       


      Using an external USB interface such as the UMC204HD instead of the built-in one. If the Main LR outputs are connected to the UMC204HD inputs, they can be recorded through USB. The UMC Headphones and Main outputs are an adjustable mix of the inputs and playback from USB. An additional benefit is that the UMC204HD drivers provide a low-latency interface for use by DAW and streaming software that supports ASIO e.g. JamKazam, OBS. I recommend connecting the mixer outputs to the UMC204HD XLR inputs using TRS/XLR-Male cables and pressing the Pad buttons. The XLR inputs have lower distortion (THD) than the TRS Line inputs.

      • May 1, 2020
    • RexBeckett
      Immy

      Hi there, thank you for all that information. I sorted it out.... well you sorted it out but now I still have no sound. I have my sony speaker into the Behringer but I have no idea how it works to get the sound out of my speaker. I don't want to give up. You see I have no idea. Once I have it working I can sing and that's all I want to do. if it's not one thing it's another. So it appears to be working on my computer now but my speaker isn't having any of it. I have the red and white jack plugs into the behringer and and in my speaker. Why can't this be easy. Buggar! Any one? 

      • May 3, 2020
  • Staypuft1652
    Contributor - Level 2
    2020-03-12

    This interface was bundled with Tracktion. I have registered it, never got an email, in any of my email folders. My care ticket has went unanswered as well.  

    0 190
    • Staypuft1652
      RexBeckett

      @Staypuft1652 


      Hello John, welcome to the community.


       


      If you let us know the Care ticket number, we can have someone check why it was not answered. 

      • March 12, 2020
    • Staypuft1652
      Staypuft1652

      Hello,


      CAS-83315-W1Z8S2 is the care ticket number.


      Thank-you!

      • March 12, 2020
    • Staypuft1652
      RexBeckett


      @Staypuft1652 wrote:


      Hello,


      CAS-83315-W1Z8S2 is the care ticket number.


      Thank-you!





      @Staypuft1652 


      Thanks. I've asked the Care team to investigate.

      • March 12, 2020
    • Staypuft1652
      Staypuft1652

      I appreciate the assistance. Hopefully I hear back from them. The unit itself works well.

      • March 12, 2020
    • Staypuft1652
      Staypuft1652

      My ticket now has the status of "Problem Solved".


      I have received no response.


      Good luck to any who purchase this unit and expect to get their bundled software code.


      I will now move on.

      • March 13, 2020
  • mkelleher
    Contributor - Level 1
    2020-01-09

    Has anyone used this for transfering vinyl records to a laptop using "spin it again" from acoustica?

    0 61
    • mkelleher
      johnswright2

      I have just connected a UFO202 to my computer and a vynil record player to digitise my record collection and have problems. The device did not include the mentioned cd of Audacity editing software so i went on the website and downloaded it which doesn't work. it seems to be missing the input selection button next to the input control sliders. I therefore cannot set to record input from the usb port as instructed. Audacity shows no input signal although I can hear the track on the headphones. I have registered the product.


      Can anyone at Behringer or elsewhere please tell me how to get this working?


      Thanks, John Wright     [email protected]

      • May 1, 2020
  • johnswright2
    Contributor - Level 1
    2020-05-01

    I have connected the UFO202 to my computer and record player and as the cd of Audacity editing software was missing I downloaded it from the website but it does not show the input source button to the right of the input slider controls so I cannot set it to record from the USB port. I therefore get no sinal to record but the record does play in the connected earphones.

    Does anyone know how to solve this please.

    John Wright     [email protected]

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    0 55
    • johnswright2
      RexBeckett

      @johnswright2 


      Hello John, welcome to tthe community.


       


      You can select which of Audacity's controls are visible through View -> Toolbars. I suggest enabling Device Toolbar and Mixer Toolbar. I enable them all then move them for a better layout.


       


      For other possible issues, see these notes. 

      • May 1, 2020
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