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196 posts
  • tindog13
    Contributor - Level 2
    2019-12-27

    I am just trying to figure out how to get support from Behringer, I'm not having an immediate issue (I thought I was but solved it) but I do have a question I'll ask here at some point. My product registration from Behringer came and none of the links work, I can't find phone numbers, can I take that to mean there is no phone support? Tickets and email are the reason I returned my Focusrite, trying to solve a problem I'm working on "today: is impossible without phone support, tickets and emails take days and days to work through an issue, if there is no phone support, I may have to go with another company.

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    • tindog13
      RexBeckett

      @tindog13 


      Hello Richard, welcome to the community.


       


      The only mechanism for requesting technical support from Behringer and other Music Tribe companies is the Care ticket system. There are no longer any avenues through email and telephone except as part of a Care case.


       


      That said, there are a lot of very experienced users, and some Music Tribe representatives, active on this forum. Between us, we solve many of the problems that are raised here.

      • December 27, 2019
    • tindog13
      tindog13

      I appreciate that, and I will take advantage of it if I need to as I'm not in a position to replace the device immediately. But I will as soon as possible. I should have done better research, the price influenced me. There has to be phone support. I had a Focusrite, they had great phone support but I didn't like the device. The time I get to work on music is sporadic, if I have a day to work and something is wrong that stops my progress, without phone support that day is gone... I try "forums" but often get too frustrated. Btw, you did see that on the on the product registration email I got after registering the "If you have any questions about your new product, please visit care" and the "Behringer Knowledge Base" links were broken? Anyway, thanks for responding, fingers-crossed.

      • December 27, 2019
    • tindog13
      KenMitchell

      @tindog13 


       


      Hi Richard, 


       


      This is becoming a concern of mine as well.  Sometimes, but not often, I work on a tight deadline to get something done and when I need support I need it right away (as in, when the problem is happening).   I joined this forum and stay active to try and help others in a similar situation.  


       


      I have a fair investment in Behringer gear including some backups for critical gear but I'm starting to look at backups from other vendors in case I ever run into something other than just failed hardware.  The recent issues with iPad and macOS apps or the ASIO driver issues of the recent past make me very nervouse every time I apply an OS update whether it's Windows or macOS. 


       


      It's funny.  A few weeks back I observed the setup of a show where the FOH console was a Midas ProX with a Neutron brain and a rack of DLx5x IOs.  The lead sound engineer had his Midas support contact on speed-dial in case he needed anything.  While I understand they were operating at a different level, it would be nice to know you could reach someone without waiting a week or more. 


       


      Ken

      • December 27, 2019
    • tindog13
      Paul_Vannatto


      @tindog13 wrote:


      trying to solve a problem I'm working on "today: is impossible without phone support, tickets and emails take days and days to work through an issue, if there is no phone support, I may have to go with another company.





      I guess you haven't notice the time of year we are in. Most companies (including the one I work for) have a skeleton crew (at best) working between Christmas and New Years.


       

      • December 27, 2019
    • tindog13
      KenMitchell

      Come on Paul @Paul_Vannatto.  You use the 'Updates' option as much as I do so you're seeing the same posts I am by people waiting weeks to get a response, if they get one at all.  This has been going on for months so I'm sorry but I don't agree that it's just a skeleton crew around the holidays. 


       


      Ken

      • December 27, 2019
  • Benmaru
    Contributor - Level 1
    2020-03-05

    I have been happily using a Behringer EUROPORT mpa 100BT for over a year now. The wireless mic is no longer working-Looks like the culprit is the usb dongle ulm300d. Tried moving the dongle up and down,  left and right while inserted in  the usb port and the loudspesker goes on and off. Leads me to the  conclusion that the usb dongle is defective. Would appreciate getting info as to Where  I can get a replacement dongle? Thank you

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    • Benmaru
      RexBeckett

      @Benmaru 


      Hello Ruben, welcome to the community.


       


      It could be a fault on the USB receiver but it is also possible the USB socket on the speaker is damaged.


       


      I suggest that you raise a Care ticket for Service Repair explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed all the required fields in your profile. Make sure that you fill-in every required field on the Care form.
       

      • March 5, 2020
    • Benmaru
      Benmaru

      Good morning @RexBeckett RexBeckett.



      Thank you for your response and welcome gesture - most appreciated.

      I suspected the usb socket/port so I tried charging my iPhone through the usb socket and it worked. Thus I was able to eliminate the usb socket as a culprit and zeroed in on the usb receiver/dongle.


      I will proceed in accordance with your suggestion and hope Behringer can (and will) remedy this hiccup by repairing/replacing the receiver/dongle. 


      Cheers! 

       

      • March 5, 2020
  • gunner4565
    Contributor - Level 1
    2020-03-01

    We have an X32 with S16 digital snake.  We need 16 outputs on stage for IEMs.  I saw mutiple relerences to having two S16s  then extending the outputs with the ADA8000.  But we only have one S16.  I located an ADA8000.  That would give us the additional 8 needed outputs.  Can you connect the ADA8000 to the single S16?  That would meet our need without purchasing anopther S16.

     

     

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    • gunner4565
      Paul_Vannatto


      @gunner4565 wrote:


      Can you connect the ADA8000 to the single S16?  





      Yes you can Jerry (welcome to the forum btw). The output to the ADA8000 would be what you assign to the third AES50 bank of 8 (17-24) - see config setup here.


       

      • March 1, 2020
  • WiccedJack
    Contributor - Level 1
    2020-03-01

    what's the best settings for the behringer Xenyx q502 usb with phantom? I'm using the behringer c-1 mic

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    • WiccedJack
      RexBeckett

      @WiccedJack 


      Hello Philip, welcome to the community.


       


      The best settings will depend on what you want to achieve. To start, I would set the Main Mix control to 0, set channel 1 Pan to centre. Adjust channel 1 Gain so that normal speech causes the green LR 0 LEDs to flash. Then turn the Phones control up so you can hear yourself in the headphones. Adjust channel 1 High and Low EQ to get the sound that you like.


       


      There is a problem, though. The Q502USB phantom power is 15 Volts but the C-1 requires 36-52 Volts (nominally 48V). If you want to use the C-1 with the Q502USB, you will need to add an external phantom supply like this. 

      • February 29, 2020
  • Namato
    Contributor - Level 1
    2020-02-29

    I am running the audio out of the GoXLR mini to the capture card audio input, then to the streaming computer. The audio is fine in OBS until I start up the Logitech Webcam software on the streaming computer. This kills the audio input into the streaming computer. If I power cycle the GoXlr mini (by pulling out the USB cable and re-inserting it), audio is restored to the line out and can be heard in obs and the stream.

    This only happens when I start up the logitech software and use the webcam. If I do not use the webcam, the audio never has an issue. To be clear, the webcam is in no way connected to the go xlr directly.

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  • iybeee
    Contributor - Level 3
    2020-02-28

    Hi. I have a UMC204HD, which'll sample as high as 192,000hz, but I read that normal industry quality (cd?) is 44,100hz /16bit /.wav or similar. I have also read that not changing these settings through the rec/mix/master/exp stages can be beneficial. I come from a digital image background, and can see the logic, as every change in 'density' will artefact things up, so to speak. Is 44k still in use for digital music (and outlets such as Bandcamp), or is that considered low-def these days? Basically, what I was wondering in a nutshell, can I just set everything to 44k from the very start to finished article? I expect that this may leave a bit less detail from a monitoring/mix/master point of view, but is it really so bad? Lastly, if my UMC204 is set to 24 bit format, at 44k, should I worry about the transition to 16 bit at export? Thanks in advance!

     

     

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    • iybeee
      RexBeckett

      @iybeee 


      It really depends on how much post processing you are doing to recordings and the eventual usage. The delivery form of soundtracks for video is usually 48kHz 16bit. Music for CD or compressed files is usually 44.1kHz 16bit.


       


      It is usualy beneficial to record at 24bits and twice the deleivery sample rate (96kHz or 88.2kHz) to have good  resolution for post production. The final stage of post is then to down-sample to the target delivery formats.


       


      Converting from 24 bits to 16 bits is not too damaging provided the track is at a good level. This is why it is better to do this after post processing and normalizing.


       


      Converting sample rates is least harmful when it is an integer factor. This is the same for images, as I'm sure you know. I think the worst case is 44.1 to 48. 96 to 44.1 is acceptable so you could use a 96kHz master for either video or music deliverables.

      • February 27, 2020
    • iybeee
      iybeee

      Thanks, RexBeckett, that makes good sense. So if things are simply dividing by two there's less opportunity for things to deteriorate in quality (?).

      • February 27, 2020
    • iybeee
      RexBeckett


      @iybeee wrote:


      Thanks, RexBeckett, that makes good sense. So if things are simply dividing by two there's less opportunity for things to deteriorate in quality (?).





      @iybeee 


      That is correct. There are less artifacts produced when effectively discarding alternate samples than when every new sample is created from the previous and next ones. The difference is obvious when converting high detail images - non-integer conversions (especially when close to 1) usually soften images noticeably. The effect on sound is much the same but not as easy to identify.

      • February 27, 2020
    • iybeee
      iybeee

      Thought it might be similar to images, it's all computing after all. But is it just me, or is this music production thing a bit of a DAW's Labrynth?! Thanks again, feeling lost less, now.

      • February 27, 2020
    • iybeee
      RexBeckett


      @iybeee wrote:


      Thought it might be similar to images, it's all computing after all. But is it just me, or is this music production thing a bit of a DAW's Labrynth?! Thanks again, feeling lost less, now.





      @iybeee 


      I'm glad to hear that we're helping to clear some of the fog. Yes there are a lot of DAW packages to choose from. Some are tailored to suit different types of music production. Quite a few of us find that Reaper combines good flexibility with simple operation. You can try-out an un-crippled version for free.


       


      If you want an incredible set of controls, great sound and you have a big high-resolution monitor, Harrison Mixbus is worth a look. I love the sound but the console-like layout doesn't fit on small laptop screens.

      • February 27, 2020
  • Niani
    Contributor - Level 1
    2020-01-21

    Hey, all!

    I just bought my UMC22 a few days ago on Amazon and it was just delivered. I have a Neewer mic and chord. When I plugged my mic into my UMC22, it would not recognize that there was a mic plugged in. My SIG LED did not indicate that there was any audio. I turned my direct monitor on, and could not hear a thing in my headphones. I am completely new to this. I have sung for years and used a large sound system a little, but never tried recording. Am I simply making a mistake, or is my UMC22 not set up correctly? Please help!

    Thanks,

    Niani

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    • Niani
      KenMitchell

      Hi @Niani , 


       


      Welcome to the community.  What model Neewer mic?  How do you have it connected to the UMC22?  I suspect the mic needs 48V phantom power.  Do you have the switch on the back of the interface set to ON? 


       


      With a bit more detail we should be able to get you going. 


       


      Ken

      • January 21, 2020
    • Niani
      Lizzieb9

      Hi Niani


      I'll be following your thread as I have exactly the same problem with my UMC22 purchased recently from Amazon.


      I know the mic works, I've had the XLR lead checked, and have tried plugging into 2 Mac computers and a Windows laptop.  Have read that on Windows it needs a driver, but even this didn't do anything!  Exactly the same as you - doesn't see the mic.


      Mine is to record my podcast - still haven't found the right solution!


      Hope we find an answer soon! x


      Would appreciate any help.

      • February 26, 2020
    • Niani
      RexBeckett


      @Lizzieb9 wrote:


      Hi Niani


      I'll be following your thread as I have exactly the same problem with my UMC22 purchased recently from Amazon.


      I know the mic works, I've had the XLR lead checked, and have tried plugging into 2 Mac computers and a Windows laptop.  Have read that on Windows it needs a driver, but even this didn't do anything!  Exactly the same as you - doesn't see the mic.


      Mine is to record my podcast - still haven't found the right solution!


      Hope we find an answer soon! x


      Would appreciate any help.





      @Lizzieb9 


      Hello Marchia, welcome to the community.


       


      Shall we try to understand your problem and see if we can fix it? We shall need a little more information:


       


      What make/model of microphone are you using?


      You connected the UMC22 to two Mac PCs. Did either of them recognize the interface?


      What version of Windows are you running?


      What driver name and version did you install in Windows?


      In Windows Control Panel -> Sound, do you see any Recording or Playback devices with USB in the name?


      What audio software or DAW are you using?

      • February 27, 2020
    • Niani
      Lizzieb9

      Hi.  Thanks for your reply.  I've put answers next to your questions to make it easier to see.


      What make/model of microphone are you using?  It's a BM800  (Zingyou)


      You connected the UMC22 to two Mac PCs. Did either of them recognize the interface? No.  It shows up as an audio option - USB Codec.  The UMC22 power & 48 v lights come on but the sig light doesn't.  


      What version of Windows are you running? 10


      What driver name and version did you install in Windows? The one from the Behringer site for the UMC22 - ASIO4ALL.  


      In Windows Control Panel -> Sound, do you see any Recording or Playback devices with USB in the name? Yes, USB Audio Codec


      What audio software or DAW are you using?   I've tried Camtasia, Audacity on all as well as Garageband on the Macs


      Hope that makes sense.  I'm at my wits end with it.  Have watched Youtube videos & searched Google, without success ....


      Many thanks for your help.


       

      • February 27, 2020
    • Niani
      RexBeckett

      @Lizzieb9 


      Thanks for the information. The USB Audio Codec device is what Windows calls your UMC22. This shows that the default USB sound interface driver installed correctly. ASIO4ALL is not really required for this device and is not supported by Audacity anyway. Audacity should be able to select USB Audio Codec as a recording input.


       


      Let me check that you are connecting the mic to the UMC22 Mic/Line1 input using an XLR to XLR cable? You also have the +48V switch on - indicated by the LED on the front panel. If you turn the Gain 1 knob fully clockwise and shout into the mic, you should see the Sig and possibly the Clip LEDs flash. If not, there could be a problem with the mic. This is where it would be handy to know somebody with a sound mixing desk who could check it for you. It would also help if you could borrow another mic with an XLR connection - not necessarily the same type - to check that the UMC22 input is working.

      • February 27, 2020
  • Arda
    Contributor - Level 2
    2020-02-27

    Hi. I've just bought UPhoria UMC22 interface. 
    Im using Cubase 5 now. I heard that if i buy behringer's product, i can reach 150 vst plugins. How can i reach that plugins?

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  • OldSchool
    Contributor - Level 2
    2020-02-19

    Hi
    @TCHelicon-Tad Thinking about getting the GoXLR Mini but im wandering if and how you can add intro's, outro's and sound clips to your recording since the Mini has no sampler buttons?

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    • OldSchool
      TCH-Rob

      Hi @OldSchool ,


      The Go XLR mini doesn't have any of the sampling options that the larger GoXLR has; it just has the mixing features.  

      • February 26, 2020
  • etla
    Contributor - Level 1
    2020-02-25
    My Xenyx X1222USB has no rack ears, I would like to purchase some. How can this be accomplished?
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