Statistics

165,427 members
176 posts
  • PW
    Newcomer - Level 2
    2020-05-29

    Hi,

    I have recently bought the UMC22 and I'm concerned about the noise I get, even when there's nothing connected at the input. Please, have a look at the spectrum I got at 100% gain. I guess, that the peak at 50Hz is from my power source (I'm from Europe).

    Is there a way to reduce the noise or is it normal for this low-end products?

    Thanks in advance for your comments.  

    Adnotacja 2020-05-29 154041.png
    read more...
    0 47
    • PW
      RexBeckett

      @PW 


      At full gain and with no input connected, hum at -75dB is not unusual. If the hum is at a similar level when the input is terminated or shorted it might suggest that there is a grounding issue with your configuration.

      • May 29, 2020
  • skpatterson
    Contributor - Level 1
    2020-05-27

    I've also registered my device and have not received any redemption code and can't see to get a response.

    0 46
    • skpatterson
      RexBeckett

      Hello @skpatterson , welcome to the community.


       


      If the product registration was successful, it should show a Care ticket for it when you click on Support at the top of this page. If there is no Care ticket, I would try submitting it again. Registration can fail if there is missing or invalid data in the request form. If there is a ticket and you haven't received a download code after 24 hours, send a PM to @AlexLane including the ticket number.


       


      Keep watch on your email spam/junk folder as responses have been missed through this.

      • May 27, 2020
  • UrbanNinja
    Contributor - Level 1
    2020-05-28

    I had read online and verified with Sweetwater/Behringer this would work with an ipad and with AUM before buying.

    However I can't get it to work worth a crap...

    AUM does "show" Behringer's inputs and outputs, but with AUM's output choice set to Behringer's USB 1&2 the actual output never really get's to Behringer's headphones. (the option to use the ipad's headphones, which is present with other interfaces like the Apogee, disappears and is unavailable in AUM when I plug the Behringer in.

    If I use AUM file player to play a wave file, or a synth, a drum machine etc. with the AUM output "showing" it is going to Behringer USB 1&2, I can't hear that wave file playing on the Behringer from it's phone jack at all.

    I have a guitar into instrument input in Behringer's channel 1 and can hear the dry guitar in the Behringer headphones. BUT if I set Behringer's channel 1 as an input in AUM, and route it through an effect like a delay etcl, and with AUM's output set to Behringer's USB 1&2, you can never hear the effect being applied, just the dry signal.

    The weird thing is, just looking at AUM it "looks like" it is working -when playing the guitar the input signal shows up in the level meter in AUM. The problem seems to be with the output from AUM not "actually" returning to the Behringer for listening even though AUM says it is outputing to Behringer's USB 1&2.

    I can't see anything else to set either on the Behringer unit or in AUM to get this to work right. Anyone have an idea?

    Unlike all my other interfaces, like Apogee and others which work fine in the ipad and AUM I cannot get the Behringer to do anything useful in the ipad at all. I did check with Behringer and Sweetwater and forums online to make sure the unit was class compliant (therefore works with ipads) before obtaining one, but no luck so far.

    Any ideas of how to get this working as advertised would be GREATLY APPRECIATED.

     

     

    read more...
    0 36
  • hickman
    Contributor - Level 1
    2020-05-27

    Mixer board Main L&R outs (stereo) connected to UMC202HD Line Inputs 1 & 2. Outputs 1 & 2 connected to BoxCast interface for live streaming. Head phones only picking up Left or #1 input. No sound on right side or #2 input. Assumed defective unit, purchases 2nd unit and it does the samething. Head phones work in other applications. Solution or do I have a wrong application?  Also power is from a USB power supply not Computor. We are notrecording.

    read more...
    0 30
    • hickman
      RexBeckett

      @hickman 


      Hello James, welcome to the community.


       


      What make/model of headphones are you using? Do they have a four-pole TRRS plug? 

      • May 27, 2020
  • jefu
    Newcomer - Level 1
    2020-05-22

    My um2 worked okay for a while, just out of nowhere I got these horrible cracks and several glitches. My youtube would give me audio error messages and very unpleasant sounds. On top of that I could not install the asio driver, I went on reddit and apparently this is a common issue. I uninstalled the driver and now my interface doesn't even turn on. This is ridiculously frustrating and this interface has caused hours of frustration and messed with my creativity. If I can't fix this I might switch to a focusrite because this is just stupid. Low latency recording should not be an issue at all (I have a super capable pc that runs most things on high settings seamlessly). Now i can't even use my interface to make music let alone anything else. please help, thanks :/

    read more...
    0 44
  • lucksan
    Newcomer - Level 2
    2020-05-22
    How long does it take to respond to my product registration and send a Waveform redemption code? I haven't had updates on my ticket number in the past 48 hours.
    0 58
    • lucksan
      RexBeckett

      @lucksan 


      Hello Lucas, welcome to the community.


       


      My last two product registrations were completed within 24 hours. Check your email spam/junk folder as some responses have been missed through this. If you have not received a response by Monday, send a PM to @AlexLane including your Care case number.

      • May 22, 2020
  • luann2001
    Contributor - Level 1
    2020-05-20

    I'm having a problem that I didn't have before.
    When I want to record (via USB cable in my computer), my recorder receives the duplicate left track.

    Let me explain, when I plug a wired headset on my table, everything is ok on the stereo. When I am on my Audacity software, it receives the right channel, which it copies in duplicate. So basically on my stereo recording track, there is the sound of the right line on both sides. So, if on my table I turn all the pan settings all the way to the right, then this time the recorder on my computer receives nothing.


    Can you help me ? I bought the table only very recently and it doesn't seem to me that he had this problem at first.


    Thank you in advance,

    read more...
    0 38
  • TwoStick
    Contributor - Level 2
    2020-05-13

    Hi,
    I'm said. The XR is such a nice peace of audio equipment, but without a reliable working asio interface my multi-track recording goal is a farce.
    Windows 10 pro b64 computer. Up-to-date. DAW Tracktion v8. I can get everithing working, but whaterver I do recording music or playing back music, after a minute or so CRASH of the crappy asio driver.
    To restore I have to go into the XR audio settings select 2CH/2Ch and go back to 18CH/18CH. Then go to Tracktion and restore the audio interface there.
    I have USB2 / USB3 , al kinds off different buffer sizes and the "save" mode. Does really help.
    I even tried the old asio driver 4.38. Also crashes.
    I don't now what I can do more. And wow what little is said in the manual or video's about this asio interface.
    Any help very welcome. Looks like the 500 euro's was a waiste; I really bought it to do multitrack recording.

    read more...
    0 94
    • TwoStick
      RexBeckett

      @TwoStick 


      Hello Edwin, welcome to the community.


       


      Do you get any error message that tells you that the XR18 driver has crashed? Problems with USB audio interfaces can sometimes be caused by conflicts with other devices. Sometimes these can be traced by temporarily disabling other audio devices.

      • May 13, 2020
    • TwoStick
      TwoStick

      Hi Rex,
      Thank, for you swift response.
      Often, not always,  a "USB not not recognized " pops up. I dont' get a particular XR18 error. But if it happens the XR18 is no longer connected in the Asio driver control panel.


      Also when the computer is booted and I power the XR18 it doesn't get connected and often this message appears. The only way to get it connected is go into the XR18 audio settings and switch back and forth between the 18CH 2CH setting.


      I have put a new USB card (3.0) in this computer and also tried this. With exaclty the same result. The computer has no other (usb) audio interface, except what is on the motherboard.
      So should I really have to disable this?


       

      • May 13, 2020
    • TwoStick
      RexBeckett


      @TwoStick wrote:


      Hi Rex,
      Thank, for you swift response.
      Often, not always,  a "USB not not recognized " pops up. I dont' get a particular XR18 error. But if it happens the XR18 is no longer connected in the Asio driver control panel.


      Also when the computer is booted and I power the XR18 it doesn't get connected and often this message appears. The only way to get it connected is go into the XR18 audio settings and switch back and forth between the 18CH 2CH setting.


      I have put a new USB card (3.0) in this computer and also tried this. With exaclty the same result. The computer has no other (usb) audio interface, except what is on the motherboard.
      So should I really have to disable this?


       





      @TwoStick 


      The drivers for on-board sound have been known to cause problems. It is a diagnostic step. How long is the USB cable between the PC and XR18? 


       


      Make sure that the XR18 is not set as a Windows default recording or playback device in Control Panel -> Sound.

      • May 13, 2020
    • TwoStick
      TwoStick

      Hi Rex,


      The cable I use is 2 meter and of Type "high speed USB2.0"


      Why can the XR18 not be default playback or recording? I need the playback at least. My itention is to stream music from spotify to the XR18, get it on my phones play along and stream music + mic recording back to the (same) computer into a DAW for recording.


      I've been testing for an other 6 hours and incorporated in total 3 computers (will do a 4th)

      The computer upto now is a pretty old one, and had also a USB3.0 card in it. And that port refuses to operate in anyway. Even if I am not using Traktion whatsoever.
      So very straightforward test setup: YouTube plays music over Beringher OUT 1/2 to the XR18
      USB3.0 not working, On the USB2.0 it is working but crappy: crashes frequently
      When I remove the 3.0 card; things get really better; occasionally crash, still not reliable enough.


      Then my current laptop (6 years old) has both 2/3 USB incorporated.
      NONE! of those port will work


      Then I tried a very spiffy new PC (i7 10th_gen) which has a mix of USB 3.1 / 3.0 / 2.0


      ALL the USB are working.


      But, on the last machine Tracktion 8 is not installed....
      So that where I am currently, I am starting you questioning T8 being the cause.


      Do you have any idea why the big difference between XR18 driver 4.59 and 4.38?
      4.38 is said to be legacy and offers 4 pairs of Beringers outs in windows.
      4.59 only 1 pair.....

      • May 17, 2020
    • TwoStick
      RexBeckett

      @TwoStick 


      Why can the XR18 not be default playback or recording? I need the playback at least.


      It's a diagnostic step to see if Windows or some other program was causing a conflict.


       


       


      Then I tried a very spiffy new PC (i7 10th_gen) which has a mix of USB 3.1 / 3.0 / 2.0


      ALL the USB are working.


      That is also my experience. The USB ports on recent PCs seem to work a lot better than older designs. USB-C in particular seems to be very good at supporting older USB standards.


       


      Do you have any idea why the big difference between XR18 driver 4.59 and 4.38?
      4.38 is said to be legacy and offers 4 pairs of Beringers outs in windows.
      4.59 only 1 pair.....


      I was told that there were a lot of problems with the way Windows handled multiple WASAPI devices. It did not work consistently so the recent drivers are restricted to a single stereo device. Some people still use the earlier drivers but they may not always work.


       

      • May 17, 2020
  • timtavis
    Contributor - Level 2
    2020-05-07

    Hello, and thank you for reading this!

    I am trying to connect my Xenyx Q802USB mixer to my MacBook using the USB outputs. Since my MacBook is new, I only have Thunderbolt 3 ports, so i am using a dock to convert the USB to Thunderbolt 3. I'm trying to use Zoom conference software.

    My MacBook sees two USB audio inputs: USB Audio Codec and Advanced USB Audio Device. Neither of them shows any signal coming in. The results are the same within the Zoom software and in the Mac System software.

    Any suggestions would be greatly appreciated! Thanks!

    read more...
    0 66
    • timtavis
      RexBeckett

      @timtavis 


      Hello Tim, welcome to the community.


       


      Check the mic privacy settings as explained by Apple Support. 

      • May 7, 2020
    • timtavis
      timtavis

      Thanks for your suggestion to check the security settings for the mic. The only app seeking access to the mic is Zoom, and it is already approved. So, that's not the source of our problem.


      I'm not sure if I mentioned this in the original post, but the setup worked fine the first two times we used it, then stopped working with no apparent changes to our setup or software.

      • May 7, 2020
    • timtavis
      RexBeckett


      @timtavis wrote:


      Thanks for your suggestion to check the security settings for the mic. The only app seeking access to the mic is Zoom, and it is already approved. So, that's not the source of our problem.


      I'm not sure if I mentioned this in the original post, but the setup worked fine the first two times we used it, then stopped working with no apparent changes to our setup or software.





      @timtavis 


      Check the USB/2-Track To Main Mix button. When this is pressed it mutes the USB recording feed. If this is not the cause of the problem, I would try using a Thunderbolt 3 to USB 2.0 cable rather than connecting through the dock.


       


      The Zoom app has a control for input level. Make sure this has not got turned right down.

      • May 7, 2020
  • Bill_Lundgren
    Contributor - Level 2
    2020-05-07

    I'm running MacOS 10.11 (El Capitan) with Ableton LIVE 10.6.1. I'm trying to use a Behringer X32 Compact as an audio I/O and control surface for recording/mixdown. I have successfully assigned all 32 channels to proper physical inputs, and have enabled Expansion Card outputs to go to Mac/Ableton and record on all 32 tracks. I need routing help to get both recording on new track while listening to playback on other tracks. Can't get that to work. Also, I updated the X32 firmware to 4.02. No documentation anywhere to describe new features and controls and how to use them. Thanks in advance.

     

     

    read more...
    0 69
    • Bill_Lundgren
      Paul_Vannatto

      Hi Bill @Bill_Lundgren ,


      Welcome to the forum. It would be much quicker to help you if you would export your scene to a file (using the Utility button on the console, then 6th encoder) on a USB stick, then attach it to your next post (Choose File below). That way we can see what you currently have setup and better advise.


       

      • May 7, 2020
    • Bill_Lundgren
      Paul_Vannatto

      Hi Bill @Bill_Lundgren ,


      Thanks for the scene file. You are using all 32 channels at once?


       



      I'm trying to use a Behringer X32 Compact as an audio I/O and control surface for recording/mixdown.



      Attached is a scene that will do that. In order to send the post fader channel signal to the DAW (via USB), you have to assign them individually on the Routing, Out 1-16 and Ultranet screens (where you can assign Direct Out Chan, post fader). Then assign those to the Card Out in banks of 8.


       




      I need routing help to get both recording on new track while listening to playback on other tracks. 



      I'm not sure I understand this sentence. What other tracks? I did assign USB 1-2 from the DAW to the Aux In 1-2 using the Aux In Remap. Not sure if that is what you wanted.


       

      RECORD 32-2.scn
      • May 7, 2020
    • Bill_Lundgren
      Bill_Lundgren

      Paul (@Paul_Vannatto):


      I have set up all 32 tracks with fixed inputs (Ch 3/4-keyboard stereo out, Ch11 (A01 on S32 AES50-A) etc.) and standardized a template in Ableton LIVE. So, if I've recorded a keyboard track, I should be able to play that track back while a guitar is recorded through Ch 28 (AES50-A-Input 20). Your solution should work - I can just as easily listen to the Master Track stereo output that has all tracks summed to it, rather than each individual track coming back from the DAW to the X32. I will see if I can get your routing to work tomorrow. Won't sleep much tonight... THANK YOU!

      • May 7, 2020
    • Bill_Lundgren
      Bill_Lundgren

      Paul (@Paul_Vannatto):


      Thank you for the scene file. I went through your written response step by step and saw (I think) that the scene file had the required assignments already done. When I fired up Ableton LIVE and assigned the X-USB to both input and output and enable all channels for both, I still had no playback through the console.


      When you set up LIVE for any interface, you first enable all I/O channels. With a signal coming in to say Channel 1 on the X32, you can see a meter responding to the signal in the pull down where you assign that channel in LIVE to a physical input. Matching up all active channels that will be used, and as it turns out, with the X32 it is a linear 1:1 relationship - physical Ch X to software input Ch X - all the way through the channel assignments.


      However, the outputs are still the problem. With a pre-recorded track playing back, OR, a record-enabled channel with an input signal on it, all tracks are sent to the Master Track for summing and output. You can see what outputs the signal is supposedly on by the same graphical meter in say output pair Ch 19/20. If you assign the Master Track output to that Ch 19/20 pair, nothing happens. Dead air. That stereo pair doesn't show up in any channel strips on the X32 as a live incoming signal. I'm just not getting something...


      I do have a work-around if I have to use it, although it will probably turn into a PITA as I get really involved in a recording/mixing project. That work-around is to use the X32 as the input-only analog I/O interface, and the main stereo output pair on a MOTU 828 Mk 3 for the output-only to drive the monitoring system. This does allow me to record, and playback and record another track at the same time and hear everything; however, I can't use the X32 as a mixing console that way, and I can't help but think that work-around setup will come back to bite me when I least need it to. And, I'm still trying to get the software to recognize the X32 as a Mackie HUI control surface.


      I'm a pest I know, but this is a bit frustrating... Do you have any recommendations for other people I should go pester? 

      • May 8, 2020
    • Bill_Lundgren
      Bill_Lundgren

      Paul (@Paul_Vannatto):


      I re-read my last message to you. It reads all wrong. Please accept my apologies if I inadvertently offended you. I simply didn't want to take up a disproportionate amount of your valuable time. I appreciate your advice and it has proven to have been very helpful. As a volunteer for a non-profit, I know how a situation like mine can turn into a "I wish he'd just go away" type deal.


      And I am making progress - I have full 32-channel I/O, but without full MIDI mapping to every channel strip/fader, I have to mix "outside the box" on the console, which isn't horrible. I just need practice working that way.


      Again, my apologies for not doing a better job stating my intent.


      Regards,


      Bill

      • May 17, 2020
Go to page