Statistics

165,363 members
41 posts
  • sigma
    Triber
    2020-09-21

    dfdsf

    0 35
  • sigma
    Triber
    2020-09-18

    test

    0 30
  • Muller
    Contributor - Level 1
    2020-06-01

    Bonjour mon nu3000 ne démarre plu depuis hier il reste en rouge le ventillo c lance puis s'arrête rien de branche dessus il marche très bien ya 2 jours hier quand jai branche la prise rien reste en rouge 

    0 23
  • bradd78
    Newcomer - Level 2
    2020-05-28

    Hi guys. I'm looking at buying a MIC2200 and I'm wondering if the Mic/Line switch disables the XLR input if I put it in Line mode? I'm going to use it with a combo jack and want the input to go to the XLR input when I plug in an XLR cable, and the jack input when I plug in a 1/4” cable...

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    0 21
  • madonnanash
    Contributor - Level 2
    2020-05-21

    I've been trying to create a care ticket for weeks regarding issues with my PPA500BT 

    0 33
    • madonnanash
      RexBeckett

      @madonnanash 


      Did you take screenshots of the completed Care form as I suggested when you posted about this before? If so, embed them in a PM to @AlexLane (click on the Photos button in the PM editor) and he will be able to help you.

      • May 21, 2020
  • mgraao
    Contributor - Level 2
    2020-03-03

    Greetings,

    I am a disabled vet on a very limited income. I own 2 Behringer NU6000DSP's that both have went bad in the last 3 years, last one occuring just days ago. The first time was under warranty and NEVER heard anything back from anyone ( believe me am persistant) I thought it would have been quicker acting with manufacturer then submitting to Sweetwater service (1st kick in the pants) Even have a repair vacility 30 miles away.... did everything except throw rocks through windows to get help! Still nothing.

    Now all this tribe stuff... I don't need a forum, I need service PLEASE! Ticket submission said response in under 24 hours (2nd kick in pants) I DJ the local VFW's/Legions for very little money and consider moving the gear my weekly cardio. So without an amp, I won't be doing any gigs which may cause my blood to thicken and I could possibly die!  I know it is a stretch, but seriously, it could happen!

    I don't want to die please help me!

    My setup...minus working amps.My setup...minus working amps.

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    1 182
    • mgraao
      RexBeckett

      @mgraao 


      Hello Bryan, welcome to the community. We are mostly users like you but we may be able to help.


       


      Did you get any email response from your most recent Care ticket submission? Some people have missed them because they ended-up in their spam folders. You should also be able to see the status of the case by clicking on Support at the top of this page. If you can tell us the Care Ticket Number, we should be able to get someone to look into it.

      • March 2, 2020
    • mgraao
      mgraao

      Thank you. Never received email from support, but instantly received one when you posted, go figure.


      Submitted 2 tickets, one from yesterday and one this morning.


      CAS-79989-H7P1T6
      CAS-79857-M3H9J0


      Thanks for the response.


      /me mumbles: Dont mind this crazy vet polishing up his window breaking stones... maybe I could make it on the afternoon news!

      • March 2, 2020
    • mgraao
      RexBeckett


      @mgraao wrote:


      Thank you. Never received email from support, but instantly received one when you posted, go figure.


      Submitted 2 tickets, one from yesterday and one this morning.


      CAS-79989-H7P1T6
      CAS-79857-M3H9J0


      Thanks for the response.


      /me mumbles: Dont mind this crazy vet polishing up his window breaking stones... maybe I could make it on the afternoon news!





      @mgraao 


      Thanks, Bryan. 


       


      I have passed the information to someone who can probably figure-out why you are not getting the support you need. Stay tuned to your emails and Private Messages.


       


      Edit: I heard from my contact. Your tickets are in the system and they are working on them. You should get some response soon.

      • March 2, 2020
    • mgraao
      mgraao

      @rexbeckett


      Your avatar tag of superhero suits you well. Thank you for your effort.

      • March 6, 2020
    • mgraao
      RexBeckett


      @mgraao wrote:


      @rexbeckett


      Your avatar tag of superhero suits you well. Thank you for your effort.





      @mgraao 


      Happy to help, Bryan. Keep on entertaining the troups.

      • March 6, 2020
  • madonnanash
    Contributor - Level 2
    2020-05-03

    I have a Behringer PPA500BT.  Have had it for three years.  Haven't had many issues with it (besides the latches don't always stay locked into place, the storage compartment won't stay closed, and the zipper on the gig bag broke after the first week of use).  But that's not my complaint right now.  Two nights ago I was playing a regular solo acoustic gig.  All was well for about an hour.  Then all of a sudden it stopped pushing sound out to the speakers, and then the lights started flickering on and off repeatedly.  Now it is completely unusable.  I logged in to musictribe, created a care ticket, answer all the questions yada yada.  I tried submitting it, but it would not go through.  I bet I have tried submitting a care ticket at least a half a dozen times.  So after many failed attempts, I submitted a private message requesting help to get my europort fixed.  I haven't heard back from anyone at all  Does anyone have any tips or tricks on how to get hold of someone here?

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    0 38
    • madonnanash
      RexBeckett

      @madonnanash 


      Hello Madonna, welcome to the community.


       


      First make sure that every required field in your profile is correct. Missing or invalid information can apparently cause the Care ticket system to fail. It is also important to fill-in every required field in the Care ticket form (marked *). Make screenshots of the completed Care form before you submit it. If it fails again, let us know and we can tell you how to send the screenshots to get some help. Do not attach the screenshots to your post as they will contain personal information!

      • May 3, 2020
  • DUKE52
    Contributor - Level 1
    2020-04-30

    Hi,I am in need of 2- Lab Gruppen  FP-6000q fan filter covers  

    0 35
    • DUKE52
      AlexLane

      Hi @DUKE52 


       


      Can you please contact our parts team using the "support" button at the top of the page, they should be able to help with this. Thanks!

      • April 30, 2020
  • siai205
    Contributor - Level 1
    2020-04-14

    Hello, we have a problem with an IPD2400 and the firmware update. With one of our IPD 2400, the update collapsed in the middle of the erase. now the IPD no longer starts. What can you do? Thanks! Harald

    0 85
    • siai205
      ChrisEdwards1

      Dear Harald,


      Hope you are well.


      Are you able to confirm if the device is still receiving power fine, however, is just stuck in Standby? Or will the device not power to Standby?


      Thanks in advance.


      Christopher Edwards


      Customer Solution Lifestyle Specialist

      • April 14, 2020
  • sowatt
    Contributor - Level 1
    2020-01-31

    is there any other way to get spare parts of the PLM series 
    bequase every time we if send it to repair and they have this Absurd high repair costs
     we can also do it ourselfs   its not that hard   its more hard to find the problem  
    but with 7 plm's in total  we rather want to do it ourselfs 

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    0 84
    • sowatt
      AlexLane

      Hi Sowatt,


      You can contact our CARE team and ask but I would warn you that performing these repairs yourself will void your warranty. Also, our service centers have specialised repair and testing equipment which is quite essential to perform a quality and most importantly, safe, repair.


      Not trying to downplay your skills as a repair engineer, just a bit of insight into what goes into the process of service.


      Honestly I would very strongly reccomend you send your amps for repair in a certified service center, if you are getting repeat failures then its worth doing some analysis as to the cause also. It may be that you can avoid having to send it in to start with.


       


      I am more than happy to advise and assist further...


       

      • April 6, 2020
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