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165,420 members
161 posts
  • SteveWest
    Contributor - Level 2
    2020-04-20

    I've had a UM2 interface for a couple of years and have been very happy with how it has worked with my Linux computer. Recently I tried it on a friend's iMac but have had some weird problems. The Mac is only a few months old and is running Catalina and all the latest software updates. The Mac recognises the interface OK and audio playback is fine. If, for example, I play an audio file on the Mac, it sounds great through headphones plugged into the UM2.

    However, using a mic and/or guitar plugged into the UM2, and monitoring the sound in Garage Band, the sound is terrible. It breaks up, crackles, has an audible time lag and a warbling sound like ring modulation. We tried plugging the UM2 directly into the Mac's USB and also into a USB hub plugged into a Thunderbolt connector. Both were the same.

    any suggestions, please, as to what might be causing this, and how we can fix it?

    Many thanks

    Steve

     

     

     

     

     

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    • SteveWest
      DaveMorrison

      @SteveWest 


      It sounds like you got the Microphone privacy issue sorted. The crackling sounds could be sample rate mismatch. Check the app Audio/MIDI setup to change/check them.

      • April 19, 2020
    • SteveWest
      DaveMorrison

      @SteveWest 


      Audio/MIDI setup is the way to set inputs and outputs, sampling rates for applications that have no audio controls (like GB, Zoom, OBS, etc). It's sounds like ou are have buffer problems, but I don't think you can change that in GB. Logic Pro X (which looks like GB) is much more flexible.


      Can you get a clean recording using Quicktime player?

      • April 20, 2020
    • SteveWest
      SteveWest

      @DaveMorrison Hi Dave,


      Thanks for this. Sorry for the slow reply but I haven't been well the last couple of days (getting better now). I am not very familiar with Macs so I'd missed the Audio/Midi setup app...thanks for pointing me at that. So I was able to change the UM2 to 44.1kHz.


      We've just tried recording with Quicktime player, as you suggested. I tried counting to ten into the mic plugged into the UM2. Playing back the recording, 1 to 5 recorded OK; 6 sounded a bit broken up; 7 disappeared completely and 8, 9, 10 were very late and broken up. We repeated this a few times with similar results. The audio is OK for a few seconds then increasingly goes adrift. We tried the same with Garage Band and got similar results.


      Any ideas what we could try next?


      Thanks again.


      Steve

      • April 22, 2020
    • SteveWest
      DaveMorrison

      @SteveWest 


      Glad your feeling better.


      I'm about out of ideas. It should be working now.


      Have you tried 48kHz? In Garage Band under Preferences: Advanced you can turn off 24-bit recording.


      It don't think that will help...


      It's probably time to use the Support menu at the top of this page and see what the manufacture can tell you.

      • April 23, 2020
  • revrdavis79
    Contributor - Level 2
    2020-04-17

    Well, I have a weird problem.  But, I was trying something weird.  I am running an audio track from a youtube video as a background track for a live vocal, and the output streamed.  Long story short, the background track sounds like it is running through an old school plug in flanger.  Is it possible the umc doesn't like the flavor of the youtube bit rate?  If so, how can it be fixed.  I know  Weird.  Sorry.  Trying to push the envelope and go where no one else goes.  Ha!

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    • revrdavis79
      revrdavis79

      Fixed it.  Changed the windows bitrate and hz to 16 and 441000, and the problem has stopped.  Sounds beautiful.  When it was 24, etc, the sound was like it was strained through a flanger or old school phase shifter.  Thanks for thinking on my question.

      • April 17, 2020
    • revrdavis79
      RexBeckett

      @revrdavis79 


      Hello Robert, welcome to the community.


       


      It may be a mis-matched sample rate. This can be set through Windows Control Panel -> Sound -> Playback. Select Out 1-2 and click Properties. The sample  rate is set on the Advanced tab.

      • April 17, 2020
  • volles
    Contributor - Level 1
    2020-04-08

    I have registered a um2 Uphoria interface under S170414221AVV, but no redeem code received on my email, not even on the spams ou trash. Can anybody help me with the issue?

    0 98
    • volles
      RexBeckett

      @volles 


      Hello Julio, welcome to the community.


       


      Did you get a Care case raised? You can see this by clicking on Support at the top of the page - provided you are logged-in. If there is no Care case, your registration failed - usually because of an error in one of the fields. If there is a Care case, let us know the number and we can ask the Care team to investigate.

      • April 8, 2020
  • gecastro
    Contributor - Level 2
    2020-04-05

    Hi, greetings from Peru!

     

     

     

    I'm having problems with my UMC204. I've installed the last driver from the Behringer Web (4.59) also tried with other versions and only the midi ports works. I have no sound coming from the outputs and I have a Mic in the Input 1 and PC doesn't recognize it (UMC internal monitor works). 

     

     

     

    When I connect the USB to the PC I can hear for 3-4sec sound but with some noise (like cracking noise) and then it turns off. I don't have idea why this is happening and I have to reconnect to the PC and then it happens again. With an older PC didnt have this kind of problems. These are my PC specs:

     

     

     

    ACER NITRO 5, Windows 10 - 64. Intel Core i7, 12 GB RAM, Realtek high Definition Audio (RTKVH64)

     

     

     

    Thanks!!!!

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  • leenvroegop
    Contributor - Level 1
    2020-04-05

    Can someone help me?
    I have an HP laptop, i5 inside and i upgraded the memory to 8gb. Ive bought a Beringer Umc202hd DI and i use audacity.
    It sure records, but i still have a latency on my headphone ☹️
    Does anyone has any tips to get rid of the delay?

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    0 112
    • leenvroegop
      RexBeckett

      @leenvroegop 


      Hello Leen, welcome to the community.


       


      The Windows driver for the UMC202HD provides a low-latency ASIO interface. Unfortunately, Audacity does not support ASIO so it uses Windows WASAPI interface which has poor latency. The best solution is to switch to a Digital Audio Workstation (DAW) that supports ASIOReaper is a popular DAW that is used by many members of this community and it supports ASIO. It can be downloaded and tested, free, for up to 60 days. 

      • April 4, 2020
    • leenvroegop
      Zugig

      Is this true for whatever interface Mac OSX uses for audacity? I can get my 02HD to produce any volume into Audacity.

      • April 21, 2020
    • leenvroegop
      DaveMorrison

      @Zugig 


      Mac OS doesn't use or need ASIO drivers. The UMC 202HD is class compliant so it needs no drivers.


      Which OS version are you using?


      Can you record and play using Quicktime Player?


      For Mojave and  Catalina to allow sound in: System Preferences: Security: Privacy and Microphone. Check the software you want to allow.

      • April 21, 2020
    • leenvroegop
      Zugig

      Dave, yes, I can record in Quicktime but it is very muted as with Audacity. I've ordered an exterior 48v power supply and a cable to connect to the audio in port on the iMac. I'll check that to see if it improves the quality and tone of the recording. Probably be three weeks before I receive everything though. Thanks for your reply.


       

      • April 24, 2020
    • leenvroegop
      RexBeckett


      @Zugig wrote:


      Dave, yes, I can record in Quicktime but it is very muted as with Audacity. I've ordered an exterior 48v power supply and a cable to connect to the audio in port on the iMac. I'll check that to see if it improves the quality and tone of the recording. Probably be three weeks before I receive everything though. Thanks for your reply.


       





      @Zugig 


      If Audacity on Mac works the same as on Windows, there is an input level control that may need raising:


      Audacity Input LevelAudacity Input Level


      To see this control, open View -> Toolbars and enable Mixer Toolbar.

      • April 24, 2020
  • RexBeckett
    Superhero - Level 3
    2020-04-04

    These notes concern Behringer's range of analogue mixers with built-in USB interfaces and also the simple stereo USB interfaces (e.g. UCA202, UFO 202, UCA 222, UM2 and UMC22). They do not apply to the X18, XR18, MR18, X32, M32, UMC202HD, UMC204HD and UMC404HD products which have specific ASIO drivers.

     

    Windows 10 supports simple stereo sound USB interfaces using its built-in drivers. When such a device is connected, Windows usually installs it as USB Audio CODEC. If the device has installed correctly, it will appear in Windows Control Panel -> Device Manager under Sound, video and game controllers:

    Device ManagerDevice Manager

    If it is not shown here, or has a yellow error flag, it did not install correctly. Find the device in the list - it may be marked as Unknown. Right-click on it, select Uninstall and disconnect the USB cable. Reboot the PC and reconnect the USB cable. If it still does not install correctly, try with a different USB cable and/or PC USB port. Some USB 3 ports can give problems with these USB audio devices so use a USB 2.0 port if possible.

     

    The USB audio device should also appear as an option for recording and playback in Windows Control Panel -> Sound. Some applications (e.g. Audacity, Zoom) have settings that allow the device to be selected through Windows WASAPI interface. Applications that do not have sound input/output options will normally use the devices that are set as defaults through Control Panel -> Sound -> Recording and Playback.

    Sound, RecordingSound, Recording

    Sound, PlaybackSound, Playback

     

    Windows may treat a new USB device as a microphone and use only the left channel. This can usually be corrected by opening the properties (right-click and select Properties), selecting the Advanced tab and setting the format to one of the 2 channel options. This is also where the sample-rate and bit-depth can be set. Some applications require specific formats to be set. The Zoom application, for example, requires 48000Hz sampling-rate for both input and output devices. Some of the audio enhancement modes can also cause stereo inputs to be treated as mono. I find it is usually better to turn off the enhancements for both recording and playback devices.

    Recording, AdvancedRecording, Advanced

    Playback, EnhancementsPlayback, Enhancements

     

    Both the recording and playback devices have level controls. These can be seen on the Levels tab within the device properties. Some applications also provide these level controls on their GUIs (e.g. Audacity, Zoom). If your input or output levels are too low, check these controls. If Zoom is set to use automatic mic level control, it can leave the recording device level turned down when it exits.Recording, LevelsRecording, Levels

     

    Recent versions of Windows 10 have a privacy feature that can prevent applications using the microphone (which includes any audio input). If your application does not receive any sound input from the selected device. check on Settings -> Privacy -> Microphone that access is enabled for desktop apps.

    Privacy, MicrophonePrivacy, Microphone

    Privacy, MicrophonePrivacy, Microphone

     

    All of the above applies to applications that use the USB audio device through Windows sound management (WASAPI). Some Digital Audio Workstation (DAW) software (e.g. Reaper) also supports the ASIO sound interface which may provide better latency performance. The drivers for digital mixers and the UMC HD interfaces provide ASIO support directly. There is a special driver that can provide an ASIO interface for the simple stereo USB devices - it is called ASIO4ALL. This optional driver works with the standard Windows drivers to bypass some of Windows sound processing to improve latency. This only works for applications that support ASIO - it has no benefit for programs that only work with WASAPI (e.g. Audacity, Zoom). Before attempting to use ASIO4ALL, ensure that the USB audio device is installed and working as described above.

     

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    • RexBeckett
      RexBeckett

      These additional notes concern most of the small analogue mixers with integrated USB interfaces. They will also mostly apply to small non-USB mixers that are connected through the 2-Track inputs/outputs to simple stereo USB interfaces like the UCA202. The USB interfaces support simultaneous stereo record and playback but with some limitations.


       


      The stereo recording feed is taken from the Main mix. It does not support multitrack recording of individual mixer inputs. It is possible to record two inputs by panning one to extreme left and the other to extreme right. The resulting stereo recording can be split into two mono tracks using DAW track editing functions. Using Audacity, for example:


       


      Audacity Track MenuAudacity Track Menu


       


      Playback from USB is controlled by two buttons. When 2-TR/USB To Main is pressed, the USB playback will be added to the Main mix. To avoid possible feedback, this button also mutes the USB recording feed. When 2-TR/USB To Phones/CTRL RM is pressed, the USB playback is fed to the Phones and CTRL Room outputs replacing the Main mix. This button does not mute USB recording.


       


      This arrangement works well for normal recording and subsequent playback but is not so good for recording a new track while listening to playback from previous ones (overdubbing). Ideally this requires Phones or Control Room output of a mix of the recording and playback signals. This is not possible with the built-in USB interface. The same situation applies to multi-participant streaming. Possible solutions for this include:


       


      Listening through monitor speakers or a headphone amplifier with dual inputs. The Main LR outputs are connected to one input and the Control Room outputs are fed to the other. If the 2-TR/USB To Phones/CTRL RM button is pressed, both the recording and playback signals will be heard.


       


      Connecting the 2-Track outputs to the 2-Track inputs and pressing the 2-TR/USB To Phones/CTRL RM button. This will give you a mix of USB playback and the mixer output on the Phones and Control Room outputs. You would need to use the PC output level control to balance the two sources.


       


      Using an external USB interface such as the UMC204HD instead of the built-in one. If the Main LR outputs are connected to the UMC204HD inputs, they can be recorded through USB. The UMC Headphones and Main outputs are an adjustable mix of the inputs and playback from USB. An additional benefit is that the UMC204HD drivers provide a low-latency interface for use by DAW and streaming software that supports ASIO e.g. JamKazam, OBS. I recommend connecting the mixer outputs to the UMC204HD XLR inputs using TRS/XLR-Male cables and pressing the Pad buttons. The XLR inputs have lower distortion (THD) than the TRS Line inputs.

      • May 1, 2020
    • RexBeckett
      Immy

      Hi there, thank you for all that information. I sorted it out.... well you sorted it out but now I still have no sound. I have my sony speaker into the Behringer but I have no idea how it works to get the sound out of my speaker. I don't want to give up. You see I have no idea. Once I have it working I can sing and that's all I want to do. if it's not one thing it's another. So it appears to be working on my computer now but my speaker isn't having any of it. I have the red and white jack plugs into the behringer and and in my speaker. Why can't this be easy. Buggar! Any one? 

      • May 3, 2020
  • EddieAudio
    Contributor - Level 1
    2020-04-03

    I have both a UCA02 and a UCA222 (basically the same device in different colours?) - U-Control.

    Anyway I have used them over a long period to digitize some old recordings on cassette and mini-disc.

    Just coming back today after a while I find that only the left channel into the UCA device is getting into my laptop. I'm recording using Audacity set to record in stereo, but only the connection into the left channel is getting there. To be clear, with both left and right phonos plugged in, Audacity is receiving the left into both channels. If I plug EITHER left or right phono into the left socket, it gets it, but neither of them plugged into the right is being received.

    I think I'm going mad because it has always worked OK. I have checked out the Audacity set up, I have tried it with both U-Control devices,  and have tried this on two different laptops. I have tried different inputs.

    I just can't see what's going on and I think it has to be obvious and silly.

    Help please.

     

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    • EddieAudio
      RexBeckett

      @EddieAudio 


      Hello Eddie, welcome to the community.


       


      Open Windows Control Panel -> Sound -> Recording, right-click the USB device and select Properties. Open the Advanced tab and check that a two-channel format is selected e.g. 2 channel, 24 bit, 44100Hz.


       


      If there is a checkbox on the Advanced tab to Enable audio enhancements, uncheck it. If there is a checkbox on the Enhancements tab to Disable all enhancements, check it.

      • April 3, 2020
    • EddieAudio
      EddieAudio

      Thanks for coming to the rescue. This is what I first looked for when it occured earlier. But I swear those settings were not there  Anyway it was set to mono.


      As I said before I must be going gaga.


      I think it's possible that these settings are reset to a default during updates.


      Thanks again.

      • April 3, 2020
  • meshica7
    Contributor - Level 1
    2020-03-28

    Hi everyone!

     

    I have a XENYX 1204USB that I am having trouble getting it  to work with my Acer Aspire running Kubuntu 19.10. I have been trying to get it to work with Traktion, Audacity, and WaveForm with no luck at all. When I plug in the mixer, Linux recognizes the connection as PCM2902 Audio Codec Analog Stereo. However, this option is not present in the drop-down menus of any of the DAWs that I have tried. Also, when I tried using the unit on my MacBook I was able to record using WaveForm but that eventually stopped working..I just couldn't get it to send a signal to my MacBook.

    Any advice would be appreciated!

     

     Has anyone ever used this mixer on a Linux system?

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  • ocooke550
    Contributor - Level 1
    2020-03-28

    I purchased a behringer umc-204hd in January 2018 and as of this week it has stopped working. It has 3 years warranty but I don't know where to go to get my money back.

    0 47
    • ocooke550
      GaryHiggins

      @ocooke550 


      You will be waiting a very long time for that money! There is no money back guarantee, they will repair it if you create a CARE ticket though. Check the support section to do that. 

      • March 28, 2020
  • ekentiako
    Contributor - Level 2
    2020-03-26

    J'ai enregistré mon équipement behringer umc 404 depuis quelques jours et je n'ai toujours pas reçu les licences logicielles incluses. can you solve this problem please?

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    0 93
    • ekentiako
      RexBeckett

      @ekentiako 


      Hello Eken, welcome to the community.


       


      If you let us know your Care ticket number, we can ask for it to be checked.

      • March 25, 2020
    • ekentiako
      ekentiako

      where do i find it?

      • March 25, 2020
    • ekentiako
      RexBeckett


      @ekentiako wrote:


      where do i find it?





      @ekentiako 


      When you are signed-in to the community, click on Support at the top of the page. This should show you a list of Care tickets you have raised.

      • March 25, 2020
    • ekentiako
      ekentiako

      How? 'Or' What !!!


      I hadn't really registered yet. there must have been an error during this registration operation. but I think this time it's good


      ticket number CAS-88360-B1G0D9

      • March 25, 2020
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