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165,420 members
156 posts
  • skpatterson
    Contributor - Level 1
    2020-05-27

    I've also registered my device and have not received any redemption code and can't see to get a response.

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    • skpatterson
      RexBeckett

      Hello @skpatterson , welcome to the community.


       


      If the product registration was successful, it should show a Care ticket for it when you click on Support at the top of this page. If there is no Care ticket, I would try submitting it again. Registration can fail if there is missing or invalid data in the request form. If there is a ticket and you haven't received a download code after 24 hours, send a PM to @AlexLane including the ticket number.


       


      Keep watch on your email spam/junk folder as responses have been missed through this.

      • May 27, 2020
  • hickman
    Contributor - Level 1
    2020-05-27

    Mixer board Main L&R outs (stereo) connected to UMC202HD Line Inputs 1 & 2. Outputs 1 & 2 connected to BoxCast interface for live streaming. Head phones only picking up Left or #1 input. No sound on right side or #2 input. Assumed defective unit, purchases 2nd unit and it does the samething. Head phones work in other applications. Solution or do I have a wrong application?  Also power is from a USB power supply not Computor. We are notrecording.

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    • hickman
      RexBeckett

      @hickman 


      Hello James, welcome to the community.


       


      What make/model of headphones are you using? Do they have a four-pole TRRS plug? 

      • May 27, 2020
  • RichardIreson
    Newcomer - Level 2
    2020-05-25

    Any one help with this knotty problem?

    I have a new pc, spec below. My UMC404HD now glitches then cuts out. I have tried all the diagnostics I can think of but to no avail to include:

    Buffer sizes

    Changed motherboard from H310 to Z390 chipset

    Removed video and wifi cards

    Disabled all onboard audio drivers.

    Removed all drives and replaced with ssd from old machine.

    Tested UMC404HD and USB cable on another pc.

    Example of glitching in link below.

    I've run out of ideas!

    Any ideas?

    PC spec

    Asus Prime Z390- Bios ver 2606
    16GB Corsair VENGEANCE DDR4 2400MHz (1 x 16GB)
    Intel Core i5-9500 3.0GHz
    Graphics Card 1GB NVIDIA GEFORCE 710
    256GB PCS 2.5" SSD, SATA
    1TB SEAGATE BARRACUDA SATA-III 3.5, ST1000DM010-2EP102 HDD, 6GB/s, 7200RPM, 64MB CACHEHL-DT-ST DVDRAM GH24NSDS DVD drive
    CORSAIR 350W VS SERIES™ VS-350 POWER SUPPLY
    WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
    LOGITECH® K120 USB KEYBOARD
    Mouse LOGITECH® OPTICAL USB MOUSE
    Windows 10 Home v1909 os build 18363.836 64 bit.
    Case AVP MAMBA BLACK CASE
    AOC 23.6" E2470SWH LED - 1920 x 1080,1MS, D-Sub, DVI-D, HDMI

    Behringer UMC404HD
    S/N S1400832BCH
    Date code 1411.

    Glitching example

    https://drive.google.com/file/d/1koEQBrpnR-Wvi3-JsPgTTknwg88VP8Ci/view?usp=drivesdk

     

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    1 134
    • RichardIreson
      RexBeckett

      @RichardIreson 


      Hello Richard, welcome to the community.


       


      Which USB ports have you tried? Audio interfaces usually work better on USB 2.0 ports. I've found that the USB-C ports on recent PC designs seem to support USB 2.0 devices better than USB 3.x ports do.

      • May 24, 2020
    • RichardIreson
      RichardIreson

      All of them, 2.0,3.0 front and back

      • May 24, 2020
    • RichardIreson
      RexBeckett


      @RichardIreson wrote:


      All of them, 2.0,3.0 front and back





      @RichardIreson 


      I would contact Asus to see if they have any suggestions for driver or BIOS settings that might solve the problem.

      • May 24, 2020
    • RichardIreson
      RichardIreson

      Have you ever come across a problem like this before?

      • May 24, 2020
    • RichardIreson
      RexBeckett


      @RichardIreson wrote:


      Have you ever come across a problem like this before?





      @RichardIreson 


      Not exactly. There were audio issues with the AMD Ryzen chipset but that does not apply here. You might check-out this report on audio issues with Windows 10 but it should not affect V1909 although disabling audio enhancements is usually a good idea anyway.

      • May 24, 2020
  • jefu
    Newcomer - Level 1
    2020-05-22

    My um2 worked okay for a while, just out of nowhere I got these horrible cracks and several glitches. My youtube would give me audio error messages and very unpleasant sounds. On top of that I could not install the asio driver, I went on reddit and apparently this is a common issue. I uninstalled the driver and now my interface doesn't even turn on. This is ridiculously frustrating and this interface has caused hours of frustration and messed with my creativity. If I can't fix this I might switch to a focusrite because this is just stupid. Low latency recording should not be an issue at all (I have a super capable pc that runs most things on high settings seamlessly). Now i can't even use my interface to make music let alone anything else. please help, thanks :/

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  • lucksan
    Newcomer - Level 2
    2020-05-22
    How long does it take to respond to my product registration and send a Waveform redemption code? I haven't had updates on my ticket number in the past 48 hours.
    0 56
    • lucksan
      RexBeckett

      @lucksan 


      Hello Lucas, welcome to the community.


       


      My last two product registrations were completed within 24 hours. Check your email spam/junk folder as some responses have been missed through this. If you have not received a response by Monday, send a PM to @AlexLane including your Care case number.

      • May 22, 2020
  • alexmv
    Contributor - Level 1
    2020-05-21

    Registered UMC404HD filled in all fields and serial number, did not receive a ticket ???

    0 69
    • alexmv
      RexBeckett

      @alexmv 


      Hello Alex, welcome to the community.


       


      Is the Care ticket shown when you click on the Support menu? If not, there may have been an error in one of the fields in your profile or the Care form. 

      • May 21, 2020
    • alexmv
      alexmv

      Thank you!
      We have received your request and will be in touch with you shortly. Have a nice day!


      Sorry. We didn’t find any search results. 


      2020-05-21 21.17.14.png

      • May 21, 2020
    • alexmv
      RexBeckett


      @alexmv wrote:


      Thank you!
      We have received your request and will be in touch with you shortly. Have a nice day!


      Sorry. We didn’t find any search results. 


      2020-05-21 21.17.14.png





      @alexmv 


      You should get an email confirming registration. Keep watch on your email spam/junk folder as responses have been missed this way. If there is no response and no ticket shown on the list after two days, I would try again.

      • May 21, 2020
    • alexmv
      alexmv

      I tried in two days to register the product UMC 404HD, Studio monitor 50USB similarly no ticket is formed.

      • May 30, 2020
  • luann2001
    Contributor - Level 1
    2020-05-20

    I'm having a problem that I didn't have before.
    When I want to record (via USB cable in my computer), my recorder receives the duplicate left track.

    Let me explain, when I plug a wired headset on my table, everything is ok on the stereo. When I am on my Audacity software, it receives the right channel, which it copies in duplicate. So basically on my stereo recording track, there is the sound of the right line on both sides. So, if on my table I turn all the pan settings all the way to the right, then this time the recorder on my computer receives nothing.


    Can you help me ? I bought the table only very recently and it doesn't seem to me that he had this problem at first.


    Thank you in advance,

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  • MikeBrunner
    Contributor - Level 2
    2020-05-15

    Just purchased a UMC404HD and I have not received my redeem code. You shouldn't have to wait days to redeem the code after you have registered. This is ridiculous. Behringer/Music Tribe could easily automate this process to send the code to the end user after the registration is input. There's no need to have a manual process where a support ticket needs to be created and responded to! This is already bad customer service! Put a dang card in the box with the code!

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    0 79
    • MikeBrunner
      RexBeckett

      @MikeBrunner 


      Check your email spam/junk folder. Responses from the Care system have been missed this way. If there is no email with the download code, send a PM to @AlexLane telling him your Care ticket number.

      • May 15, 2020
    • MikeBrunner
      MikeBrunner

      Already have checked my spam folder. I will PM him but do you see how ridiculous it is to have to even do that. Behringer needs to fix this part of their customer service. Traktion is one of the reasons I purchased the Behringer . I should've already gotten my code.

      • May 15, 2020
    • MikeBrunner
      RexBeckett


      @MikeBrunner wrote:


      Already have checked my spam folder. I will PM him but do you see how ridiculous it is to have to even do that. Behringer needs to fix this part of their customer service. Traktion is one of the reasons I purchased the Behringer . I should've already gotten my code.





      @MikeBrunner 


      With the last two products I registered, I received the download codes within 24 hours. We do get a few people who don't get their codes automatically but I would say it is a small proportion of all registrations and sometimes due to incorrect fields in their profiles or Care forms.


       

      • May 16, 2020
    • MikeBrunner
      MikeBrunner

      Why not just simply put a card with the redemption code in the dang box. Simple and most manufacturers do that. Or make the code generation immediate, no need to manually process, thats ridiculous in today's automated and digital age.


      Why make me wait 24 hours or in my case even longer to use the bundled software. If I had bought a Presonus then I'd have my bundled software already.


      This is an example of why Behringer doesn't have a better customer support reputation.

      • May 16, 2020
    • MikeBrunner
      RexBeckett

      @MikeBrunner 


      If you are desperate to get started, you could download a free version of Waveform from Tracktion. When you receive the download code, you can upgrade to Waveform OEM.

      • May 16, 2020
  • Jakelotd
    Contributor - Level 2
    2020-05-15

    I am having trouble recieving a signal from my umc404hd to my mac. i plugged it in and i shows up on my computer and in my DAW but no signal comes through. i am currently using mac os catalina.

    0 67
    • Jakelotd
      RexBeckett

      Hello @Jakelotd , welcome to the community.


       


      The Mic Privacy settings in macOS affect all audio inputs. See Apple Support Mic Privacy for help with this.

      • May 15, 2020
    • Jakelotd
      Jakelotd

      thanks for getting back to me. i tried this and all the programs i use were selected. the interface is still not showing a signal in Reaper or garage band. is this unit compatible with mac OS Catalina?????? or should i downgrade my OS??

      • May 15, 2020
    • Jakelotd
      RexBeckett


      @Jakelotd wrote:


      thanks for getting back to me. i tried this and all the programs i use were selected. the interface is still not showing a signal in Reaper or garage band. is this unit compatible with mac OS Catalina?????? or should i downgrade my OS??





      @Jakelotd 


      Other Mac users have reported that the UMC404HD works with Catalina. In some cases they needed to adjust the device in Audio Midi Settings. I believe the type of USB cable used can also cause problems. There are some solutions at the end of this thread. 

      • May 15, 2020
    • Jakelotd
      Jakelotd

      hey so I managed to downgrade back to OSX EL CAPITAIN and the device is showing up but I still am not recieving a signal to my daw it says no input source has been selected. Yet I have changed my midi preferences on the Mac and in the daw. I have the interface selected to be in input source but I get nothing. What can I do to fix this???

      image.jpg
      • May 16, 2020
    • Jakelotd
      RexBeckett


      @Jakelotd wrote:


      hey so I managed to downgrade back to OSX EL CAPITAIN and the device is showing up but I still am not recieving a signal to my daw it says no input source has been selected. Yet I have changed my midi preferences on the Mac and in the daw. I have the interface selected to be in input source but I get nothing. What can I do to fix this???





      @Jakelotd 


      It may be some parameter in the Mac Audio Setup but I'm not a Mac user so I cannot guide you here. Perhaps a fellow Mac user will stop by with useful advice. Otherwise you could open a Care ticket for Technical Support.

      • May 16, 2020
  • vttom
    Contributor - Level 1
    2020-05-14

    Can anyone confirm that the LINE2USB works with macOS Catalina? From the product description it sounds like it does not require any drivers, which implies it is class-compliant, which would make it Catalina compatible.

    Just hoping there's someone here who has actually used it on a mac with Catalina installed.

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