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165,422 members
164 posts
  • mgraao
    Contributor - Level 2
    2020-03-03

    Greetings,

    I am a disabled vet on a very limited income. I own 2 Behringer NU6000DSP's that both have went bad in the last 3 years, last one occuring just days ago. The first time was under warranty and NEVER heard anything back from anyone ( believe me am persistant) I thought it would have been quicker acting with manufacturer then submitting to Sweetwater service (1st kick in the pants) Even have a repair vacility 30 miles away.... did everything except throw rocks through windows to get help! Still nothing.

    Now all this tribe stuff... I don't need a forum, I need service PLEASE! Ticket submission said response in under 24 hours (2nd kick in pants) I DJ the local VFW's/Legions for very little money and consider moving the gear my weekly cardio. So without an amp, I won't be doing any gigs which may cause my blood to thicken and I could possibly die!  I know it is a stretch, but seriously, it could happen!

    I don't want to die please help me!

    My setup...minus working amps.My setup...minus working amps.

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    • mgraao
      RexBeckett

      @mgraao 


      Hello Bryan, welcome to the community. We are mostly users like you but we may be able to help.


       


      Did you get any email response from your most recent Care ticket submission? Some people have missed them because they ended-up in their spam folders. You should also be able to see the status of the case by clicking on Support at the top of this page. If you can tell us the Care Ticket Number, we should be able to get someone to look into it.

      • March 2, 2020
    • mgraao
      mgraao

      Thank you. Never received email from support, but instantly received one when you posted, go figure.


      Submitted 2 tickets, one from yesterday and one this morning.


      CAS-79989-H7P1T6
      CAS-79857-M3H9J0


      Thanks for the response.


      /me mumbles: Dont mind this crazy vet polishing up his window breaking stones... maybe I could make it on the afternoon news!

      • March 2, 2020
    • mgraao
      RexBeckett


      @mgraao wrote:


      Thank you. Never received email from support, but instantly received one when you posted, go figure.


      Submitted 2 tickets, one from yesterday and one this morning.


      CAS-79989-H7P1T6
      CAS-79857-M3H9J0


      Thanks for the response.


      /me mumbles: Dont mind this crazy vet polishing up his window breaking stones... maybe I could make it on the afternoon news!





      @mgraao 


      Thanks, Bryan. 


       


      I have passed the information to someone who can probably figure-out why you are not getting the support you need. Stay tuned to your emails and Private Messages.


       


      Edit: I heard from my contact. Your tickets are in the system and they are working on them. You should get some response soon.

      • March 2, 2020
    • mgraao
      mgraao

      @rexbeckett


      Your avatar tag of superhero suits you well. Thank you for your effort.

      • March 6, 2020
    • mgraao
      RexBeckett


      @mgraao wrote:


      @rexbeckett


      Your avatar tag of superhero suits you well. Thank you for your effort.





      @mgraao 


      Happy to help, Bryan. Keep on entertaining the troups.

      • March 6, 2020
  • jonsen01
    Contributor - Level 1
    2020-02-29

    Have 3 missing control knobs and corresponding D-shafts - can easily get the control knobs but can't seem to locate the relevant D-shafts, which seem to be differntly size to fit the knob and the receptor

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  • JSA
    Contributor - Level 1
    2020-02-28
    0 51
  • Johnnyangel
    Contributor - Level 1
    2020-02-09

    what a lot of BS to get in here, trying to get to someone to ask whether I can buy an amplifer for my powered speaker (amplifier only already got power supply heat sink speaker and controls) don't want to buy a complete powered speaker box, any ideas 

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  • Hackerstown
    Contributor - Level 1
    2020-01-22

    Anyone have any input on Boss Katana MKII ?

    0 48
  • Kurtis0c1995
    Contributor - Level 1
    2020-01-08

    Had the nx4-6000 for 8 months now and has been fantastic up until a week ago. Just tripped the sockets and stopped working. Everytime I plug it in now it just trips the socket. Help

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  • philotbeddo
    Contributor - Level 1
    2020-01-02
    Behringer Europort PPA2000BT Portable PA System with Bluetooth
    For the past couple of months is randomly clips out the right side for a second or two at a time.  I can't find any excessive sound source or reason for which it would be doing this.  It also randomly starts making a super loud white noise static sound.  I have to turn it off and turn it back on to make it go away.  Super annoying when in the middle of a song or gig.
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  • Markybehr
    Contributor - Level 1
    2019-12-29

    I recently bought a Ampeg fridge bass cab with a single 1/4” input jack. Searched for an amp to pair with it—found the BX2000H. This amp has two Speakon outs, though, and I’m wondering what the correct way is to deliver all of that beefy wattage to the 8x10 cabinet. Ideas?  Thx

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  • Darlingsone
    Contributor - Level 1
    2019-12-23

    Purchased in 2017, this past weekend it just stopped working.  I took the top off and started it up and Sparks came out of C 26 which I think is a passive capacitor.  I am wondering if this machine may still be covered by a warranty.

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    • Darlingsone
      KenMitchell

      Hi Alfred ( @Darlingsone ), 


       


      Welcome to the community.  Assuming you registered the amp when you purchased it you should have a three year warranty.  You'll need to open a ticket using the CARE portal here for your warranty claim: https://www.behringer.com/brand/behringer/support#googtrans(en|en)


       


      You should get an auto-reply email once you submit the ticket.  If you don't get that email , check your spam/junk folder. That email will say that someone will contact you within one business day but be patient as that's been more like a week or more lately. 


       


      Ken

      • December 23, 2019
  • simonberge
    Contributor - Level 1
    2019-12-09

    Hi,

    Two years ago I got a Behringer ACX 1800 (which seems not to be in the list when trying to open a ticket for warranty).It was delivered with defaults, but I only realized later as shortly after receiving the Behringer I was diagnozed with an auto-immune desease and didn't play much for a while (None of the effects work and there is poor volume, only with gain on maximum I had some aplification, but of course it's lots of other noise, this problem varies a litlle bit depeding on which guitare).

    I got it tested in a music store twice. The defects are very obvious to them. I would like help and I would like to talk about warranty as the ACX 1800 has barely been touched, and I am only out of warranty because I had to figure out how to contact you guy, then my ampli didn't exist in the list... Unfortunately I didn't register in time, so therefore I don't have the 3y warranty.

    Thank you in advance for understanding the situation and for contacting me back

     

    [email protected] 

    0032495904464

     

     

     

     

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