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165,365 members
43 posts
  • sowatt
    Contributor - Level 1
    2020-01-31

    is there any other way to get spare parts of the PLM series 
    bequase every time we if send it to repair and they have this Absurd high repair costs
     we can also do it ourselfs   its not that hard   its more hard to find the problem  
    but with 7 plm's in total  we rather want to do it ourselfs 

    read more...
    0 84
    • sowatt
      AlexLane

      Hi Sowatt,


      You can contact our CARE team and ask but I would warn you that performing these repairs yourself will void your warranty. Also, our service centers have specialised repair and testing equipment which is quite essential to perform a quality and most importantly, safe, repair.


      Not trying to downplay your skills as a repair engineer, just a bit of insight into what goes into the process of service.


      Honestly I would very strongly reccomend you send your amps for repair in a certified service center, if you are getting repeat failures then its worth doing some analysis as to the cause also. It may be that you can avoid having to send it in to start with.


       


      I am more than happy to advise and assist further...


       

      • April 6, 2020
  • BlackBarnBar
    Contributor - Level 1
    2020-01-30

    Warenty lab 2000? I want send my lab 2000 in for repair. How and wher do I send it? 

    0 94
    • BlackBarnBar
      RexBeckett

      @BlackBarnBar 


      Hello Rickard, welcome to the community.


       


      I suggest that you raise a Care ticket (Service Request) explaining your problem. This is done by clicking on Support at the top of the page and then clicking the Create a Care Ticket button. This is only possible if you have completed the required fields in your profile. The Care ticket is currently the only way to request technical support, service and spare parts from any of the Music Tribe companies.

      • January 29, 2020
  • Hackerstown
    Contributor - Level 1
    2020-01-22

    Anyone have any input on Boss Katana MKII ?

    0 43
  • Pavel-Cerny
    Contributor - Level 1
    2020-01-22

    Hallo,

         Now I'm install MacOsX Catalina - impossible to used with IntelliDrive for my 6x IPD2400, is big problem for me. Please inform us when will ready for Catalina - your last update was in 2017, is time for next upgrade.

    Thanks, Pavel

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    0 115
  • Kurtis0c1995
    Contributor - Level 1
    2020-01-08

    Had the nx4-6000 for 8 months now and has been fantastic up until a week ago. Just tripped the sockets and stopped working. Everytime I plug it in now it just trips the socket. Help

    0 76
  • philotbeddo
    Contributor - Level 1
    2020-01-02
    Behringer Europort PPA2000BT Portable PA System with Bluetooth
    For the past couple of months is randomly clips out the right side for a second or two at a time.  I can't find any excessive sound source or reason for which it would be doing this.  It also randomly starts making a super loud white noise static sound.  I have to turn it off and turn it back on to make it go away.  Super annoying when in the middle of a song or gig.
    read more...
    0 74
  • Markybehr
    Contributor - Level 1
    2019-12-29

    I recently bought a Ampeg fridge bass cab with a single 1/4” input jack. Searched for an amp to pair with it—found the BX2000H. This amp has two Speakon outs, though, and I’m wondering what the correct way is to deliver all of that beefy wattage to the 8x10 cabinet. Ideas?  Thx

    read more...
    0 67
  • hoangbaokhoa
    Contributor - Level 2
    2019-12-26

    Dear Team,

    We are Hoang Bao Khoa Co. - a customer of Music Tribe in Vietnam.

    Recently, we have got some cases in which the end user's Lab Gruppen Amplifiers broke. However, these products bought from the company - one of Music Tribe dealers in Vietnam currently does not run business anymore and the warranty period is still valid. Thus they come to us for consultancy and service.

    Could you please advise us the warranty process for these cases?

    Thanks

    Diem - Hoang Bao Khoa Company

    read more...
    0 275
    • hoangbaokhoa
      RexBeckett

      @hoangbaokhoa 


      Hello Diem, welcome to the community.


       


      I expect that the warranty procedure would be the same as for any other owner of a Music Tribe product. The product owner can open a Care ticket for an in-warranty Service Request. This is done by clicking on the Support menu at the top of this page and then clicking the + Create a Care Ticket button. This is only possible when all required fields in the member profile have been completed.


       


      When the Care ticket is raised, the requestor should get a confirmation email with a Care case number. The response may take some days. There have been cases where the responses have been lost in email spam folders.

      • December 25, 2019
    • hoangbaokhoa
      hoangbaokhoa

      Dear Rex,



       


      Thanks for your response.


       


      How about the case the product owner did not have / keep the Proof of Purchase to submit in the procedure.


       


      Thanks


      Diem
      • December 25, 2019
    • hoangbaokhoa
      RexBeckett


      @hoangbaokhoa wrote:


      Dear Rex,



       


      Thanks for your response.


       


      How about the case the product owner did not have / keep the Proof of Purchase to submit in the procedure.


       


      Thanks


      Diem




      @hoangbaokhoa 


      Hello Diem, 


       


      I am not a representative of Music Tribe so I have no special knowledge of their policies. I can only suggest that the product owner raises a Care ticket and includes an explanation of the situation. 


       


      Music Tribe representatives (Tribers) do sometimes monitor this community but the Care ticket system is the primary means to request support.

      • December 25, 2019
  • Darlingsone
    Contributor - Level 1
    2019-12-23

    Purchased in 2017, this past weekend it just stopped working.  I took the top off and started it up and Sparks came out of C 26 which I think is a passive capacitor.  I am wondering if this machine may still be covered by a warranty.

    0 133
    • Darlingsone
      KenMitchell

      Hi Alfred ( @Darlingsone ), 


       


      Welcome to the community.  Assuming you registered the amp when you purchased it you should have a three year warranty.  You'll need to open a ticket using the CARE portal here for your warranty claim: https://www.behringer.com/brand/behringer/support#googtrans(en|en)


       


      You should get an auto-reply email once you submit the ticket.  If you don't get that email , check your spam/junk folder. That email will say that someone will contact you within one business day but be patient as that's been more like a week or more lately. 


       


      Ken

      • December 23, 2019
  • jboehme
    Contributor - Level 1
    2019-12-13

    Hey, the LAB Control Software for Mac OS Catalina do Not work. When the new Version Come out?

    I need it so soon as possible!

    0 223
    • jboehme
      AlexLane

      Hi @jboehme 


       


      Could you confirm which software you are reffering to? Do you mean the device control software used to monitor C and FP series amplifiers?



      Thanks,


       

      • December 15, 2019
    • jboehme
      jboehme

      I mean the LabGruppen Drive Controller for IPD1200 and IPD2400 Amps.

      • December 19, 2019
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